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"The staff!!"

"I recently stayed at Crowne Plaza Manila Galleria and had a very positive experience. The hotel itself is very nice and well maintained. The main reason I chose it was the convenient location, and it did not disappoint. Having a shopping mall directly attached to the hotel is a huge advantage. The mall is large enough to be lively and well-stocked, but not so large that it feels overcrowded or chaotic. What truly stood out, however, was the breakfast buffet staff. Their professionalism, friendliness, and genuinely positive attitude completely changed how I experienced the hotel. Every single staff member I interacted with was smiling, helpful, and clearly took pride in their work. It wasn’t just one person — it was all of them. Because of them, this stay felt noticeably different from other hotels I’ve stayed at. When I think of this hotel now, I immediately think of that team and their energy. Many thanks to the breakfast staff for making the stay memorable.❤️ "

"I moved from a deluxe twin room to a suite cause some family members visited and stayed with us. All the staff were very personable attending to you and helping us out. From the front desk: Tin, Christine, Cherry, Sarah, Zy, Cedrick, Aaron, housekeeper Eric on the 9th floor they are all outstanding! They greet you every time they see you and always ready to assist you with your needs/concerns. Definitely wouls stay there next time when in the area."

"Great"

"No hassle checking in. Courteous and helpful staff. amazing lobby. I think the room is same as was 15 years ago :). Clean and spacious. Hot water is HOT. Walking distance to catholic church and major malls."

"We had a peaceful and wonderful stay here. Room was clean and all staff are friendly, respectful and courteous. One stood out. While checking out, I forgot my purse in the room with my passport, ID and money. The staff ( I forgot to ask his name, as everything in a rush) handed me back my purse, untouched. So grateful, for his honesty. When given a chance, I will definitely pick this hotel again."

"Great place and very helpful staff!"

"All staff from security at the door up to executive lounge breakfast room were courteous and friendly. Just need exterminator for baby ants, bugs & small cockroach! Also internet is very slow ! Otherwise had a great stay 👍👏"

"Staff courteous and friendly, room clean and amenities very nice"