Dear Mrs ElviaThank you for choosing our hotel.This is the first time we have had a comment on our corridors!it is true they are small but at least you enjoyed your room, the rest of the hotel and of course our beautiful city !Hope to see you soon despite the size of the stairs!

Mr LuisWe understand your anger and your desire for revenge because we did not accept your refund request.Please, understand that a non-refundable offer has its advantages in terms of cost but also the disadvantages related to the vagaries of life.To think about for the futureBest regardsHamad

Bonjour RobynThank you for staying at Villa Margaux.Sorry for not having been able to meet all your expectations and here are some reasons why.You arrived very early in the morning and you insisted on having an early check-in. You had the choice between 1 room on the 1st floor and the other on the ground floor, larger. You chose the latter and you were very happy with it.Like every morning, we asked you if everything was fine and your answer was always positive.Of course, if you had made the slightest change request, we would have offered you a room upstairs the following days.We hope, however, to have chance to see you again with us on a future trip and in better conditions.Best regardsHamad (the lovely man you met at the reception)

Bonjour Thank you for choosing and staying at Villa Margaux. We are very surprised to read your so laudatory comment. I,myself welcomed you and you seem to have appreciated the contact. Indeed, the room not being ready on your arrival (3 p.m.), I gave you the same but a floor below. You seemed satisfied, especially since our customers are invited to approach the reception as soon as any problem upsets them. Which was not your case. We would have offered other alternatives at your convenience. As for breakfast, we don't understand the reason why you didn't have it since it was included. For all these reasons, we regret that we are unable to follow up on your request for compensation. With our best regards

Bonjour Thank you for staying (or not) at Villa Margaux. Your message is posted anonymously, so we don't know anything about you or in which room you were. Our customers are used to informing us in real time of any rare concerns they may encounter during their stay. Your comment is all the more disturbing since we have never been informed of the presence of bedbugs in our hotel, otherwise we would of course have taken the necessary measures. Therefore, thank you for contacting us to clarify this situation. Best regards