Paradise Hills Hotels, Phoenix

"Pool was filthy. I was here in December and the hot tub jets did not work. I reported it and listed in my review. Follow up by staff that it would be fixed. Five months later and it still doesn’t work. Area around pool was dirty. "

"Breakfast was good. Hotel was clean "

"The amenities were great. When we checked in and tried to use our room shower it did not drain at all, The shampoo bottle was not attached to the wall (no big deal), and the door you had to push incredibly hard to get in. We notified staff about the shower but it was not fixed during our stay. "

"Excellent top quality dinner!"

"The property was nice and my room was amazing. Clean and spacious. Room service was quick and delicious. All the staffers were very polite, informative, and helpful. Will definitely stay again. "

"Great place for a quick airport stop. The room didn’t feel 100% clean to me. There was hair on the hand towels, the sheet had a rip in it, and there was a dark spot on the one bed cover. Just kind of had that “this will do” feel instead of “yes I would return.” The staff I interacted with were very helpful and nice."

"I liked how close the property was to PHX and the price. I got a room on the third floor, and upon trying my key in the door, found out the room was already occupied! Never had that happen before, and thankfully the next room I was set up with was unoccupied. It was however, not the cleanest room I’ve stayed in - I’m not sure it had been vacuumed, or wiped down, etc.. I won’t be back."

"It was a nice stay but we were there 5 days and no housekeeping service and I didn’t get my deposit it back. There were no damages!"

"Overall Rating: 4/5 Stars We recently stayed here as a family of four and had a generally positive experience, primarily due to the layout and amenities. The Room and Layout The best part of this hotel is the space. We stayed in a suite with a separate bedroom and a living room, which provided much-needed breathing room. While the décor and furnishings are a bit outdated, I will always choose a larger room over a modern but cramped one. The sofa bed in the living area worked perfectly for our two children. Amenities and Value There is a $80 nightly resort fee, but it felt justified given what was included. It covered: On-site parking Water park access Complimentary pool towels For a family of four, having these costs bundled in wasn't a bad deal at all. The only downside to the room itself was the bathroom, which felt quite small compared to the generous living space. Safety Concern I do need to mention a significant safety issue we encountered. A heavy painting fell off the wall completely unprovoked. Thankfully, our children weren't underneath it at the time, but it could have been a serious accident. If you are staying with little ones, I’d recommend keeping them away from the wall art or ensuring everything is securely fastened upon arrival. Summary Despite the dated interior and the small bathroom, the space and the water park made it a great home base for our family. Just be mindful of the wall fixtures!"