4/10 Poor
Inika-Chelsey Karen
Travelled with family and small children
16 Nov 2023
Liked: Staff & service
Disliked: Amenities
The description is inaccurate for 2 reasons and the hotel declined to respond to contact from Expedia who reached out to the hotel on multiple occasions:
1.There is no wifi in most of the tower, which is important if you are travelling from a country that has banned travel phone plans and only has roaming. The tower is also older and I saw a silverfish bug on the table in the dining area which is located in the tower. I have more things to add but will just focus on these two points and thankfully the staff moved us to the new building after 2 days of no wifi - which I needed for work at nights while my child slept. (Initially the staff suggested I leave my young child in the hotel room in the tower at night and then go across to the new hotel to use a conference room which wasn’t possible because of safety reasons). I am extremely thankful that the staff moved us to the newer building that had wifi.
2.The description of the hotel was initially written to say that there was a playground, children’s pool, mini golf, kid’s arcade/games room and a kid’s club. I see it has been updated now when I look at the listing on Expedia but I have screenshots from the initial advertisement that was still there when we first started our stay. I booked this trip specifically for my child. And unfortunately these things were not there. The only thing that could potentially be a kid’s pool was a small outdoor freezing pool that even the adults would only use to hop into after going into the
Inika-Chelsey Karen
Stayed 9 nights in Nov 2023
