4/10 Poor
Veronique r.
20 Aug 2024
Liked: Communication, location
Disliked: Check-in
Extermely disappointing
For the first 7 days out of the 10 we stayed we had problems, mainly electrical and had people fixing things around the house.
One light bulb missing in the first bathroom, the maintenance person came after 3 days, didn’t have the right bulb with him, said he would come back but never did.
Bedsheets in the first bedroom had holes.
Some indoor doors were not closing properly, some outdoor doors could not fully open.
Overall the house is in dear need of maintenance.
Suggestions
1) Thorough electrical check need. The first night no AC (it was over 90F in the house). For the next 6 nights we had to switch off some appliances in the kitchen, the laundry room, the hot tub to try to keep the AC on
2) Upgrade the kitchens pots and pans which are well beyond their useful lifetime
3) Add utensils, counted for 10 people (1 meal only) and only 6 small spoons available
4) Provide a second set of keys
5) Adjust the property gate. One of the panels hits the stones on the ground, you need to manually lift it to get it open. It is quite heavy and complicated to open and close.
6) Update entry instructions as code for the main gate was incorrect.
The price paid for the stay (even with the promised partial refund, not yet received one week after leaving the property) is absolutely not in line with the service received. The house is beautiful and location amazing but the rest was extremely disappointing. Jacopo was responsive however we spoke with him way too many times.
Veronique r.
Stayed 10 nights in Aug 2024