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"We had a lovely stay and the staff was very nice"

"Great hotel, all good,however we chose this hotel to be able to charge our E V car overnight after a long journey however twice the charger failed. The staff did send me to another EV charging station not at the hotel . I then walked back and waited the following day for it to charge.This totally spoilt our stay. One of the hotel staff was great, Connor "

"Premium hotel with good service and facilities. A proper luxury feel."

"My wife and our two young children arrived at 6pm to be told that the prepaid family room, booked and paid for two months in advance, was unavailable because the hotel had overbooked. That is a breach of the booking we paid for, and the explanation given ("it's what the airlines do") was wholly inadequate. In a frustrated and passive aggressive tone, the male reception staff member even said “I’ve had to deal with this stuff all day!” My wife was left stranded hours from home with one autistic child, while the reception staff were dismissive and unhelpful. The options offered were unreasonable: 1) separate rooms for a mother and young children (expecting one of the children to stay in a room on her own!), 2) a twin room for two children to share a single bed, or 3) find another hotel. After escalation, the hotel eventually arranged alternative accommodation in a Ramada hotel 10 minute’s drive away, but it was inferior, in a less suitable location, and required my wife to walk from a separate carpark in an undesirable area at night with children and luggage. Ultimately, the hotel failed to provide a reasonable alternative promptly, and its handling of the matter fell far below any acceptable standard of care. We incurred distress, inconvenience, and a clear loss of the service we contracted for. We will not return and I would urge anyone to reconsider using this hotel."

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"The room was excellent, comfortable and everything you would need. The hotel is within the Uni campus and a short drive into thectown centre. The spa facilities were excellent we enjoyed the steam room, sauna, pool and jacuzzi. The changing rooms are well equipped. Great relaxing stay. "

"Limited on site parking so plan ahead. Also during match days the hotel restaurant was overwhelmed and service did suffer."

"Staff, especially Naz who was very understanding towards my son."

"Very clean, large room with all you could wish for, lovely all you can eat breakfast at great price. Walkable to cathedral & shops & restaurants "