Oruatua Hotels, Tauranga Taupo

"Very friendly and helpful staff, clean room and easy parking"

"Great property! Superb location and view. Easy to find very easy check-in process. Staff were friendly, helpful and welcoming. Apartment was stunning. Would definitely return and highly recommend. "

"Clean and nice staff. Lovely comfortable bed."

"Great service, room was clean and comfortable, girls weekend away, never used laundry, or kitchen, but in saying that 5 star."

"Used to love coming here unfortunately its gone downhill since ny last visit. Room had a bad smell the whole time and there wasnt much space at all the bed just fits.. shower was cheap and nasty floor kept creaking. Curtains dont even shut fully and they themselves looked like someone had just converted a black bedsheet into curtains. I will not be staying here again."

"Great hotel to stay at,,"

"A great spot right on the lake, a few minutes drive from the CBD. Spacious rooms, some with mineral spa bath for added relaxation. The owner was very friendly, helpful and available for any queries. Facilities in our suite were excellent with everything you need for preparing meals and a separate dining area. Our stay was very comfortable and we would have no hesitation in staying again for longer."

"Staff attitude was absolutely poor. I arrived at the front desk and the staff just picked up the phone, keeping me waiting. I was first to arrive then I should be serviced first not the phone. Then he had the nerve to tell me that I don’t have the patience for 2min to take the phone call. Not good service. Next there is a sign outside the kitchen saying access hours 8am to 10pm, else they will be fined. This does not make sense. I had to warm up my food at 11pm not knowing this sign was there. But I didn’t go in, due sign about fine. Absolutely ridiculous. No empathy for customers. I think the customer service is lacking in this establishment."

"Super quick and easy check in, heaps of on site parking, nice spacious room, handy to town, small grocery store across the road ,short walk to the lake. Very clean, Fluffy towels, spa bath. Big bathroom."