I feel bad about having to review so negatively, because it was only the fact that there was a burst water pipe in the shower that affected the stay. We arrived after recording hours but the operator was so friendly. In fact she was awesome!!
We got to the room and I noticed a running water sound and a small patch of water in the bathroom. We were walking the Tongariro track the next day, so shut the bathroom door to quiet the leak and went to sleep. When we awoke the whole lower level was covered in water. We couldn't have a shower or make coffee. We got dressed and left, very lucky to have put all of our belongings up off the floor as the whole lower level was saturated. Upon returning the key I notified the operator and she was again excellent. Very apologetic!!!
The only thing that I believe she could have and should have done is organised a refund for the room.