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Universal’s Loews Portofino Bay Hotel

4.0 star property
Travelers soak up Italian ambiance at poolside cabanas while savoring authentic cuisine and experiencing the warmth of attentive service at this Universal resort

Choose dates to view prices

Universal's Loews Portofino Bay Hotel transports visitors to the Italian Riviera with its waterslide pool and relaxed atmosphere. Guests can enjoy a Swedish massage, browse designer shops, or grab coffee at two cafés, while children delight in specially created kids' meals.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Spa pool
  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
The current price is AU$1,079
includes taxes & fees
19 Jan - 20 Jan

Room options

Available filters for rooms
Showing 20 of 20 rooms

View all photos for Room, 1 King Bed, Non Smoking, Bay View (Universal Express Unlimited^ included)

View from room

Room, 1 King Bed, Non Smoking, Bay View (Universal Express Unlimited^ included)

9.4 out of 10
Exceptional
(6 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Hairdryer
Bathrobes
  • 42 sq m
  • Bay view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, Garden View (Universal Express Unlimited^ included)

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Room, 1 King Bed, Non Smoking, Garden View (Universal Express Unlimited^ included)

8.4 out of 10
Very good
(6 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Hairdryer
Bathrobes
  • 42 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for King Room with Bay View

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

King Room with Bay View

  • Sleeps 2

View all photos for Club Room, 2 Queen Beds, Non Smoking (Universal Express Unlimited^ included)

View from room

Club Room, 2 Queen Beds, Non Smoking (Universal Express Unlimited^ included)

8.8 out of 10
Excellent
(15 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Hairdryer
Bathrobes
  • 46 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed, Non Smoking (Universal Express Unlimited^ included)

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Deluxe Room, 1 King Bed, Non Smoking (Universal Express Unlimited^ included)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Hairdryer
Bathrobes
  • 46 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, Non Smoking (Despicable Me Kids Suite), Universal Express Unlimited^ included

Suite, Non Smoking (Despicable Me Kids Suite), Universal Express Unlimited^ included

Suite, Non Smoking (Despicable Me Kids Suite), Universal Express Unlimited^ included

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
2 bedrooms
Hairdryer
  • 60 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 2 Single Beds

View all photos for Room, 2 Queen Beds, Hearing Accessible, Garden View (Universal Express Unlimited^ included)

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Room, 2 Queen Beds, Hearing Accessible, Garden View (Universal Express Unlimited^ included)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Hairdryer
Bathrobes
  • Sleeps 5
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Roll-in Shower, Garden View (Universal Express Unlimited^ included)

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Room, 2 Queen Beds, Roll-in Shower, Garden View (Universal Express Unlimited^ included)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Hairdryer
Bathrobes
  • Sleeps 5
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Non Smoking, Bay View (Universal Express Unlimited^ included)

Free toiletries, hair dryer, bathrobes, towels

Room, 2 Queen Beds, Non Smoking, Bay View (Universal Express Unlimited^ included)

8.0 out of 10
Very good
(14 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Hairdryer
Bathrobes
  • 42 sq m
  • Bay view
  • Sleeps 5
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Non Smoking, Garden View (Universal Express Unlimited^ included)

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Room, 2 Queen Beds, Non Smoking, Garden View (Universal Express Unlimited^ included)

9.2 out of 10
Wonderful
(61 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Hairdryer
Bathrobes
  • 42 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Queen Beds, Non Smoking (Universal Express Unlimited^ included)

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Deluxe Room, 2 Queen Beds, Non Smoking (Universal Express Unlimited^ included)

7.0 out of 10
Good
(7 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Hairdryer
Bathrobes
  • 46 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Hearing Accessible Garden View 2 Queen Room

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Hearing Accessible Garden View 2 Queen Room

  • Sleeps 5

View all photos for Mobility Accessible Garden View 2 Queen Room, W/Roll-in Shower

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Mobility Accessible Garden View 2 Queen Room, W/Roll-in Shower

  • Sleeps 5

View all photos for Two Queen Room with Bay View

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Two Queen Room with Bay View

  • Sleeps 4

View all photos for Deluxe Two Queen Room

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Deluxe Two Queen Room

  • Sleeps 4

View all photos for Two Queen Room with Garden View

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Two Queen Room with Garden View

  • Sleeps 4

View all photos for King Room With Garden View

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

King Room With Garden View

  • Sleeps 3

View all photos for Deluxe King Room

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Deluxe King Room

  • Sleeps 2

View all photos for Despicable Me Kids Suite

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Despicable Me Kids Suite

  • Sleeps 2

View all photos for Club Level 2 Queen Beds

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Club Level 2 Queen Beds

  • Sleeps 4

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About the area

Located in Florida Center, a neighbourhood in Orlando, Universal’s Loews Portofino Bay Hotel is near theme parks. Some of the area's popular attractions include Universal Studios Florida and Universal Orlando Resort. Travelling with kids? Don't miss Universal CityWalk and Universal’s Islands of Adventure. Spend some time exploring the area's activities, including golfing.
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Map
5601 Universal Blvd, Orlando, FL, 32819

What's nearby

  • Universal Orlando Resort - 1 min walk - 0.0 km
  • Universal Studios Florida - 8 min walk - 0.7 km
  • Universal CityWalk - 8 min walk - 0.7 km
  • Universal’s Islands of Adventure - 12 min walk - 1.1 km
  • The Wizarding World of Harry Potter™ - 14 min walk - 1.2 km

Getting around

  • Orlando Station - 12 min drive
  • Sand Lake Road Station - 19 min drive
  • Orlando International Airport (MCO) - 21 min drive

Restaurants

  • ‪Mel's Drive-In - ‬5 min walk
  • ‪Today Cafe At Universal Studios - ‬13 min walk
  • ‪Richter's Burger Co. - ‬4 min drive
  • ‪Moe's Tavern - ‬10 min walk
  • ‪UOAP Lounge - ‬6 min walk

About this property

Universal’s Loews Portofino Bay Hotel

Upscale family-friendly hotel near Universal Orlando Resort
Located close to Universal Studios Florida and Universal CityWalk, Universal’s Loews Portofino Bay Hotel provides a poolside bar, a terrace and an art gallery on-site. For some rest and relaxation, visit the 3 hot tubs. At the 5 on-site restaurants, enjoy breakfast, lunch, dinner, children's meals and Italian cuisine. Free in-room WiFi is available to all guests, along with designer shops on-site and a coffee shop/cafe.
Other perks include:
  • Swimming pool along with a waterslide, cabanas, and sunloungers
  • Cooked-to-order breakfast (surcharge), a free theme park shuttle and early theme park entry
  • Express theme park tickets, valet parking (surcharge) and 3 outdoor pools
  • Express check-out, a porter/bellboy and newspapers in the reception
  • Guest reviews speak highly of the helpful staff
Room features
All 750 rooms feature comforts such as 24-hour room service and air conditioning, as well as thoughtful touches such as free WiFi and safes.
More amenities include:
  • Hypo-allergenic bedding, rollaway/extra beds (surcharge) and free cots/infant beds
  • Bathrooms with free toiletries and hairdryers
  • 42-inch flat-screen TVs with cable channels
  • Mini fridges, on-request microwaves and coffee/tea makers

Similar properties

Courtyard
Universal’s Loews Royal Pacific Resort
  • Pool
  • Spa pool
  • Pet-friendly
  • Kids’ pool
9.2 out of 10, Wonderful, 1,738 reviews
The price is AU$996
includes taxes & fees
8 Feb - 9 Feb
Universal’s Loews Royal Pacific Resort

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free theme park shuttle
  • Covered parking on site (USD 36 per night; includes in/out privileges)
  • Valet parking on site (USD 45 per night; includes in/out privileges)
  • Limited on-site valet and self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 11:00 AM for a fee: USD 5 to 40 for adults and USD 5 to 20 for children
  • 5 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Bice Ristorante
  • Mama Dellas Ristorante℠
  • Sal's Market Deli
  • Splendido Bar & Grill
  • Trattoria del Porto™

Things to do

  • 3 hot tubs
  • 3 outdoor pools
  • Arcade/game room
  • Art gallery
  • Designer stores
  • Early theme park entry
  • Express theme park tickets
  • Gym
  • Shopping
  • Waterslide

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Early theme park entry
  • Express theme park tickets
  • Fenced pool
  • Free theme park shuttle
  • In-room cot
  • Laundry facilities
  • Lifeguards on site
  • Microwave on request
  • Mini-fridge
  • Pool gate
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference centre (42,000 square foot of space)

Outdoors

  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible restaurant

More

  • 6 floors
  • Banquet hall
  • Designated smoking areas (fines apply)
  • Lifeguards

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with cable channels
  • IPod dock
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Microwave on request
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 4:00 PM
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
WIZARDING WORLD and all related trademarks, characters, names, and indicia are © & ™ Warner Bros. Entertainment Inc. Publishing Rights © JKR. (s23) *Requires theme park admission. Early Park Admission begins up to one (1) hour prior to regular scheduled park opening to either Universal Studios Florida or Universal Islands of Adventure as determined by Universal Orlando. Early Park Admission begins up to one (1) hour prior to regular scheduled park opening for Universal Volcano Bay. Valid at select attractions at each park. Attractions are subject to substitutions without notice. Additional restrictions apply
^Requires theme park admission. Valid only at participating rides and attractions in Universal Studios Florida and Universal Islands of Adventure, during normal theme park operating hours. Not valid at Universal Volcano Bay or at Universal Epic Universe. Excludes separately ticketed events. Benefit is non-transferable and valid only for guests of Loews Royal Pacific Resort, Hard Rock Hotel® and Loews Portofino Bay Hotel, for the number of guests staying in the room for the length of hotel stay. Express ride access is a separate line with a shorter wait time at participating rides and attractions. Present valid room key card to the attendant upon entering the queue for a participating ride and attraction. Parks, attractions, operational times, and benefits are subject to substitutions, change, availability, capacity and/or cancellation without notice, and not guaranteed. Additional restrictions may apply.

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of USD 147 per accommodation, per stay
Service animals are welcome, and are exempt from fees
2 total pets
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
3 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 35.0 per night.
Free cots are available on request at the property

Payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 5 to 40 for adults and USD 5 to 20 for children
  • Covered self-parking fee: USD 36 per night (in/out privileges)
  • Valet parking fee: USD 45 per night (in/out privileges)
  • Pet fee: USD 147 per accommodation, per stay
  • Service animals are exempt from fees
  • In-room microwave fee: USD 15 per night
  • Rollaway bed fee: USD 35.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 18 years old are not allowed in the fitness facility

Property is also known as

Hotel Loews Portofino
Loews Hotel Universal
Loews Portofino Bay Hotel Universal Orlando
Loews Portofino Bay Hotel Universal Orlando Orlando
Loews Portofino Bay Universal Orlando
Loews Portofino Bay Universal Orlando Orlando
Loews Portofino Hotel
Portofino Hotel Universal
Portofino Loews Hotel
Universal Portofino Hotel
Universal's Loews Portofino Bay Hotel Orlando
Universal's Loews Portofino Bay Orlando

Frequently asked questions

Does Universal’s Loews Portofino Bay Hotel have a pool?

Yes, this property has 3 outdoor pools.

How much does it cost to stay at Universal’s Loews Portofino Bay Hotel?

As of 16 Jan 2026, prices found for a 1-night stay for 2 adults at Universal’s Loews Portofino Bay Hotel on 19 Jan 2026 start from AU$1,079.49, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Universal’s Loews Portofino Bay Hotel pet-friendly?

Yes, Universal’s Loews Portofino Bay Hotel allows pets (limit 2 total). There's a fee of USD 147 per accommodation, per stay. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking at Universal’s Loews Portofino Bay Hotel?

Self-parking is available for USD 36 per night. Valet parking is available for USD 45 per night.

What time is check-in at Universal’s Loews Portofino Bay Hotel?

Check-in begins at 4:00 PM.

What time is check-out at Universal’s Loews Portofino Bay Hotel?

Checkout is at 11 AM.

Where is Universal’s Loews Portofino Bay Hotel located?

Located in Florida Center, this family-friendly Orlando hotel is within a 15-minute walk of Universal Orlando Resort, Universal CityWalk and Universal Studios Florida. Universal’s Islands of Adventure and Universal’s Volcano Bay are also within 2 mi (3 km).

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Reviews

Universal’s Loews Portofino Bay Hotel Reviews

9.0

Wonderful

9.2

Cleanliness

9.4

Location

9.2

Staff & service

8.8

Property conditions & facilities
Rating 10 - Excellent. 700 out of 1006 reviews
Rating 8 - Good. 158 out of 1006 reviews
Rating 6 - Okay. 72 out of 1006 reviews
Rating 4 - Poor. 39 out of 1006 reviews
Rating 2 - Terrible. 37 out of 1006 reviews

Reviews

10/10 Excellent

brad

Liked: Cleanliness, amenities, property conditions & facilities
Excellent stay. Friendly staff, clean room, and a beautiful hotel. Definitely would stay here again!
Stayed 4 nights in Jan 2026

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food and fruit options were great. The staff was outstanding! Thank you so much Ja, Robert.and Jessica for a wonderful experience, we felt so special!
Stayed 6 nights in Nov 2025

10/10 Excellent

Madar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facility location is excellent , it is clean organized and the staff is nice . I loved the boat ride to universal parks which was very convenient. The room however could be little bit more specious
Stayed 1 night in Dec 2025

10/10 Excellent

Marta

Liked: Cleanliness, staff & service
Great check in experience
Stayed 1 night in Oct 2025

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Great value, clean & comfortable. Value is relative, but because our fast passes were included for our stay, that was a big win!
Stayed 1 night in Oct 2025

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, including the beautifully landscaped Villa pool. Room was very comfortable. Mama Della’s Ristorante was charming and the food was delicious. Buffet breakfast at Trattoria del Porto was also delicious but the chafing dishes didn’t keep the food hot enough. Our waiter, Bryan, was a gem!
Stayed 2 nights in Nov 2025

8/10 Good

Nikki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were nice, hotel layout and design really lovely and convenience for parks is great
Stayed 2 nights in Jul 2025

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic stay for HHN 34

We bought HHN tshirts & lanyards from the onsite Universal shop. The service was excellent.
The harbour
The harbour at night
Beautiful room
Beach pool
Stayed 1 night in Sep 2025

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic hotel

Lovely reception staff, lots of them as well compared to the Royal Pacific. Much more persona than Royal Pacific as well. Nice rooms and lovely setting
Stayed 1 night in Sep 2025

10/10 Excellent

HELEN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing resort, so pretty Super helpful staff Rooms could do with an upgrade, many power outlets not working
Stayed 4 nights in Sep 2025

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing Hotel with Italian style near Universal

Great rooms, clean quiet location with excellent Italian Rivera setting - amazing pools, quick boat access to the resorts or just 10min stroll on the safe walkway and the meal at onsite Mamas was authentic and delicious! We’ll be back
Stayed 5 nights in Sep 2025

10/10 Excellent

John j

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay, family of 10 with adult children! They were so accommodating with putting rooms close together. Transportation is so reliable and every employee is so nice and professional. Our check in was seamless. This is our third stay at the Portofino and love it there!
Stayed 4 nights in Sep 2025

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the best Universal hotel in our opinion! The water taxi and bus service is superb and always available!! The club experience is worth the cost for food and beverage! We love the rooms and early park entrance! We will definitely be back!
Stayed 4 nights in Sep 2025

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Calm, beautiful hotel

Loved it! A beautiful hotel offering some calm after the busy parks. Will definitely return.
Stayed 4 nights in Aug 2025

10/10 Excellent

irene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is beautiful, room is comfortable, easy access to the parks.
Stayed 3 nights in Apr 2025

10/10 Excellent

Tania

Liked: Cleanliness, amenities, property conditions & facilities
The staff was very helpful and nice. Great rooms.
Stayed 2 nights in Jul 2025

10/10 Excellent

Sarah Louise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic property with polite friendly staff.
Stayed 7 nights in Apr 2025

10/10 Excellent

alexey

Liked: Cleanliness, amenities, property conditions & facilities
Place is beautiful with an amazing staff . Very well located , with really fast transportation to all universal parks , plus great restaurants in the resort.
Stayed 7 nights in May 2025

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay, comfy bed, restaurant food was excellent.
Stayed 1 night in Dec 2024

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

One night for universal

Wonderful hotel, great room, good service, pool looked nice but shut early because of storms.
Stayed 1 night in Aug 2025

10/10 Excellent

Jeremy Lewis

Liked: Staff & service, amenities, property conditions & facilities
Great location to parks. Hotel great.
Stayed 4 nights in Apr 2025

4/10 Poor

Angelica

Liked: Cleanliness
I’ve stayed at all of the other Universal hotels and, based on this experience, I would not recommend the Portofino. We chose it primarily because it was the last Universal property we had not yet stayed at; however, I would not book it again. The hotel layout is extremely confusing, with long, winding hallways that make navigation difficult—especially when traveling with a double stroller. In some cases, the closest elevators opened to single-door entrances or exits, which added to the accessibility challenges. Additionally, housekeeping carts were frequently left in the middle of the hallways, and because they are electric, they couldn’t be easily moved. The rooms themselves were clean and well maintained. This feedback is based strictly on ease of navigation and overall accessibility, not cleanliness or service.
Stayed 4 nights in Jan 2026

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff at check in was great and was able to get us adjoining rooms. We had dinner on property and it was delicious and convenient.
Stayed 2 nights in May 2025

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely family stay, starting with a great check in experience. Loved the convenience of text notifications when our room was ready, as well as regular touch points to ensure we were having a great stay. We really enjoyed the pool, and the express passes and boat transfers to the parks were a great addition. Highly recommend for a family visit to the parks.
Stayed 4 nights in Jul 2025

10/10 Excellent

Gina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the water taxi and express passes. Great accommodations and atmosphere with the best perks.
Stayed 1 night in Apr 2025