2/5 Poor
Shawn David
Travelled with family
14 Aug 2022
Disliked: Staff & service
When we checked in we were told that there was housekeeping every other day and a wellness check every day. Turns out the wellness check is more about making sure that the room is good not to see if people need anything. We stayed in the facility for one week our beds were never changed. The first morning we were awoken at 8 AM with a tap on the door for our wellness check. The second day we had to call for towels. Our room was in the very back side of the resort abutting woods with signs that said warning alligators and snakes. It was also quite dark in the evening which made it uncomfortable going to our room. One evening something ran out of the woods. We ran back to the center of the resirt where it was more light because we couldn’t even see what the creature was. We ended up going back to our room caring a bunch of rocks in case whatever it was came out again. Very scary. We never saw other people back there which led us to believe that the people who booked through a third-party received these inconvenient rooms. Very far from parking lot, pools, food snd Disney busses. The air condition cannot be lower than 68 degrees. The water in the sink did not go down, we had to put in for service, they came worked on it it still was the same. The refrigerator does not keep things cold. We were told it should be treated more like a cooler because of the heat. Overall very disappointing. We were extremely excited to stay at a Disney resort but will stay off property next time.
Stayed 6 nights in Aug 2022