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Reviews of Quest Orange

4 out of 5
Quest Orange
132 Kite St, Orange, NSW

Reviews

9.4

Exceptional

Rating 10 - Excellent. 108 out of 140 reviews" "
Rating 8 - Good. 23 out of 140 reviews" "
Rating 6 - Okay. 5 out of 140 reviews" "
Rating 4 - Poor. 2 out of 140 reviews" "
Rating 2 - Terrible. 2 out of 140 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Karl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay! Very friendly staff, great location - will definitely stay here again.
Stayed 2 nights in Nov 2023
Response from Lisa on 12 Jan 2024
Dear Karl, Thank you so much for your kind words about our team and the property's location. We are so proud to hear that you enjoyed your time with us and we look forward to having the opportunity to welcome you back again soon.Kind RegardsLisaGuest Service Agent

10/10 Excellent

RAKESH

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Lisa on 12 Jan 2024
Dear Rakesh Thank you so much for the 5-star review! I hope we have the opportunity to welcome you back to our region again soon. Kind Regards, Lisa Guest Service Agent

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Confortable room.
Lovely studio room with very comfy king bed. Great tea selection and nice touch with fruit at reception. Expensive without our Rewards redemption option.
Stayed 1 night in Dec 2023
Response from Lisa on 1 Jan 2024
Dear JoanneThank you so much for taking the time to review Quest Orange. We're pleased to hear you had a comfortable and enjoyable stay with us. I hope we have the opportunity to welcome you back to our region again soon and if I can assist at all with a future stay, please do not hesitate to reach out, it would be my pleasure to assist.Thank you for taking the time to support us with your valuable feedback!Kind Regards,LisaGuest Service Agent

2/10 Terrible

Andrew Thomas

Stayed 1 night in Dec 2023
Response from Jess on 15 Jan 2024
Hi Andrew,Thank you for your great review! Were so pleased you enjoyed your stay. Kind Regards,Jess

10/10 Excellent

Ben

Staff were amazing!
Stayed 1 night in Dec 2023
Response from Jess on 5 Dec 2023
Hi Ben, Thank you for your great review! Were so pleased you enjoyed your stay and hope to welcome you back in future. Kind Regards,Jess

10/10 Excellent

michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely clean rooms,friendly staff.Great location.
Stayed 4 nights in Nov 2023
Response from Jess on 28 Nov 2023
Hi Michelle, Thank you for your great review! Were so pleased you enjoyed your stay and look forward to welcoming you back in future should you be in Orange. Kind Regards,

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient way to travel and nice place to stay. Has all kitchen facilities. Large rooms. good light. nice staff
Stayed 1 night in Nov 2023
Response from Jess on 17 Nov 2023
Hi, Thank you for your great review!! Were so pleased you enjoyed your stay and look forward to welcoming you back in future should you be in the Orange Region. Thank you,JessFront Office Manager

6/10 Okay

Peter

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Substandard room cleaning. Rubbish not removed, bathroom and toilet left unattended. Not value for money.
Stayed 2 nights in Nov 2023
Response from Jess on 6 Nov 2023
Hi Peter, Thank you for your time on the phone just now. Again, I am so sorry to hear about the service you received during your stay with us, this is certainly not the standard we provide and I am disappointed to hear how this impacted your stay. I value your feedback so we can keep improving in this space. I am so glad to hear you enjoyed the room itself and the rest of your stay. Should you have future travel plans please reach out and I would be happy to assist. Kind Regards,JessFront Office Manager

10/10 Excellent

Franca

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and comfortable.
Stayed 2 nights in Oct 2023
Response from Jess on 1 Nov 2023
Hi, Thank you for your great review!! Were so pleased you enjoyed your stay and cant wait to welcome you back in the future. Kind Regards,JessFront Office Manager

10/10 Excellent

Kiri

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for family to stay and walk everywhere. Close to town, but still very quiet.
Stayed 1 night in Oct 2023
Response from Jessica on 24 Oct 2023
Hi, Thank you for your great review!! Were so pleased you enjoyed your stay and look forward to welcoming you back in future. Kind Regards,JessFront Office Manager

10/10 Excellent

Joanne

Travelled with family
Liked: Cleanliness, staff & service, room comfort
One night stay
Family of 5 - one night stay in Orange, location and room was great - a little expensive but had a kitchen and 3 rooms with 2 bathrooms. Parking and access was good. We had breakfast in the cafe attached to the hotel which was very nice with great service.
Stayed 1 night in Aug 2023
Response from Jess on 15 Aug 2023
Hi, Thank you for your great review!! Were so pleased to hear you enjoyed your stay and look forward to welcoming your family back in future! Kind Regards,Jess

10/10 Excellent

Kate

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay for the night. Walking distance to shops and dining places in Orange. We had a one bedroom apartment and there was plenty of space and everything you needed. Parking was easy and about half was under cover. Would definitely stay there again.
Stayed 1 night in Aug 2023
Response from Jess on 8 Aug 2023
Hi Kate,Thank for your wonderful review! We're pleased you enjoyed your stay with us and cant wait to welcome you back in future. Kind Regards,

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Jess on 8 Aug 2023
Hi Robert, Thank for your wonderful review! Were so pleased to hear staff were all friendly and helpful - we pride our self on delivering the best guest experience possible. Kind Regards,

10/10 Excellent

Angelina

Liked: Cleanliness, staff & service, property conditions & facilities
Such a pleasant stay
Stayed 1 night in Jul 2023
Response from Jess on 19 July 2023
Hi, Thank you for your great review! We’re so pleased you enjoyed your stay with us and can’t wait to welcome you back in future!

10/10 Excellent

Wendy

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very roomy, staff were extremely helpful and nice!
Stayed 2 nights in Jul 2023
Response from Jess on 19 July 2023
Hi, Thank you for your great review! We’re so pleased you enjoyed your stay with us and can’t wait to welcome you back in future!

10/10 Excellent

Wisam, Richmond Hill

Stayed 2 nights in Jun 2023
Response from Jess on 25 July 2023
Hi, Thank you for your great review. We are so pleased you enjoyed your stay and cant wait to welcome you back in future!

2/10 Terrible

Francis

Stayed 1 night in May 2023
Response from Jess on 13 July 2023
Hi Francis, Thank you for your great review! We look forward to welcoming you back in future. Kind Regards, Jess

8/10 Good

Kim

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good location near the station but still quiet. Close to many restaurants & pubs. Easy walk to Orange Main Street & shops
Response from Jess on 8 June 2023
Hi, Thank you for your great review! We are so pleased to hear you enjoyed your stay and look forward to welcoming you back in future should you be in Orange. Kind Regards, JessFront Office Manager

8/10 Good

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

4/10 Poor

Barbara

Disliked: Amenities, property conditions & facilities
Stayed 1 night in Apr 2023
Response from Jess on 14 May 2023
Hi Barbara, Thank you for your great review!! We look forward to welcoming you back in future. Kind Regards,

10/10 Excellent

Cathy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centre of town
Stayed 3 nights in Apr 2023
Response from Jessica on 26 Apr 2023
HI Cathy, Thank you for your great review! Were so pleased you enjoyed your stay and look forward to welcoming you back in future. Kind Regards,JessFront Office Manager

10/10 Excellent

Fiona

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2023
Response from Jessica on 26 Apr 2023
HI Fiona, Thank you for your great review! Were so pleased you enjoyed your stay and look forward to welcoming you back in future. Kind Regards,JessFront Office Manager

8/10 Good

Russell

Stayed 1 night in Feb 2023
Response from Jess on 17 Mar 2023
Hi Russell, Thank you for your great review! We look forward to welcoming you back in future. Kind Regards,Jess

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was excellent
Stayed 3 nights in Feb 2023
Response from Jess on 17 Mar 2023
Hi Peter, Thank you for your great review!! We look forward to welcoming you back in future. Kind Regards, Jess

10/10 Excellent

Sarah

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Attention to detail
From the call to confirm my arrival to the flexible check-out time to accommodate a meeting, my stay here was delightful. The rooms are clean, airy and well-maintained, while the special touch of a night-time tea was appreciated.
Stayed 1 night in Feb 2023
Response from Jess on 16 Feb 2023
Hi Sarah, Thank you for your great review!! Were so pleased to hear you enjoyed your stay and look forward to welcoming you back in future. Kind Regards,JessFront Office Manager

10/10 Excellent

William

Stayed 1 night in Feb 2023
Response from Jess on 17 Mar 2023
Hi William, Thank you for your great review!! We look forward to welcoming you back in future. Kind Regards, Jess

10/10 Excellent

robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights and would stay again. Very clean and close to shops and cafes.Staff very pleasing. Cafe on site not open in the morning was the only complaint.
Response from Lisa on 8 Jan 2023
Dear Robert,Thank you for providing such a wonderful feedback about your stay at Quest Orange. I’m thrilled that you enjoyed the experience and that you found the location ideal. Regarding the café on site, we are not part of the same business and the café across the road from us does open early.We look forward to welcoming you back to Quest Apartment Hotels soon. Kind Regards,LisaGuest Service Agent

10/10 Excellent

Natalie

Stayed 1 night in Nov 2022
Response from Amy on 28 Nov 2022
Thanks so much Natalie! Love hearing you had such a great stay with us. We hope to see you again soon. Kind Regards, Amy van de Ven Business Owner

10/10 Excellent

Cameron

Travelled with partner
Liked: Staff & service, property conditions & facilities
Perfect
Stayed 1 night in Nov 2022

10/10 Excellent

Tracey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great centrally located
Stayed 2 nights in Nov 2022
Response from Jess on 13 Nov 2022
Hi Tracey, Thank you for your great review! We look forward to welcoming you back in future. Kind Regards, Jess

10/10 Excellent

Edward

Stayed 1 night in Nov 2022

10/10 Excellent

Ian

Travelled with partner
Liked: Cleanliness, staff & service
Pricey, but worth it. Pod position, large, comfortable room and good facilities.
Response from Jess on 10 Nov 2022
Hi Ian, Thank you for your great review! Were so please you enjoyed your stay and the price was justified. Kind Regards, Jess

10/10 Excellent

Les and Tina

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
We loved our stay here. Staff were lovely, rooms clean and spacious. Convenient to all amenities.
Stayed 2 nights in Oct 2022
Response from Jess on 30 Oct 2022
Hi Les and Tina, Thank you for the great review! Were so pleased you enjoyed your stay and look forward to welcoming you back in future! Kind Regards, Jess

10/10 Excellent

Ross

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Attention to detail across the property was outstanding
Stayed 2 nights in Sep 2022
Response from Amy V on 20 Sept 2022
Dear Ross, Thank you so much for a great review! I hope to have the opportunity to welcome you back again soon. Kind Regards, Amy van de Ven Business Owner

10/10 Excellent

Anne

Liked: Staff & service, amenities, property conditions & facilities
Great location! Perfectly presented room, filled with warmth, soothing music and chocolate😊😊😊 THANK YOU
Stayed 1 night in Sep 2022
Response from Amy V on 20 Sept 2022
Dear Anne, Thank you so much for a great review! I hope to have the opportunity to welcome you back again soon. Kind Regards, Amy van de Ven Business Owner

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, tidy and new. Was well located and convenient.
Stayed 3 nights in Jun 2022
Response from Jessica on 24 July 2022
Hi Michael, Thank you for your review! Were so pleased you enjoyed your stay and look forward to welcoming you back in future.

10/10 Excellent

Anna

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So glad these we selected this derived apartment to stay for our holiday in Orange. It was perfect for us and our 2 kids. Would recommend to our friends.
Stayed 2 nights in Jul 2022
Response from Amy van de Ven on 8 July 2022
Hi Anna, Thanks so much! It was a pleasure having your family with us. Safe Travels & we hope to see you again soon. Kind Regards, Amy van de Ven Business Owner

4/10 Poor

Anthony

Travelled with family and small children
Cracks and noises all night. Writing this at 3am. No sleep yet......
Stayed 1 night in Jun 2022
Response from Amy- Business Owner on 16 June 2022
Hi Anthony, As the owner and onsite manager i am disappointed you did not try to contact me to rectify this during your stay with us? I work extremely hard to ensure everyone has a great experience and more importantly an even greater sleep during your stay, after all we are in the business of sleep. I would like to investigate this 'cracking' noise further as I am not familiar with this noise. If you could please contact me directly at avandeven@questapartments.com.au I hope future guests reading this review will now know to always contact us anytime of day or night should they require absolutely anything. I look forward to hearing from you soon Anthony. Kind Regards, Amy van de Ven Business Owner

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2022

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fresh modern building and rooms and very quiet
Stayed 1 night in Apr 2022
Response from Amy on 19 Apr 2022
Dear Paul, Thank you so much for taking the time to review Quest Orange. We're pleased to hear you had a comfortable and enjoyable stay with us. I look forward to welcoming you back to our region again soon. I hope you and your loved ones had a wonderful Easter. Kind Regards, Amy van de Ven Business Owner

8/10 Good

Peter

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Close to the city
Stayed 1 night in Apr 2022
Response from Amy on 19 Apr 2022
Dear Peter, Thank you so much for taking the time to review Quest Orange. We're pleased to hear you had a comfortable and enjoyable stay with us. I look forward to welcoming you back to our region again soon. I hope you and your loved ones had a wonderful Easter. Kind Regards, Amy van de Ven Business Owner

10/10 Excellent

Janell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2022

10/10 Excellent

Jordan

Stayed 1 night in Apr 2022

10/10 Excellent

Andrew

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we forgot a few personal items when we checked out. the staff were kind enough to call us and arrange for the items to be collected. thank you 😊
Stayed 2 nights in Mar 2022
Response from Jess on 23 Mar 2022
Hi Andrew, Thank you for your great review and were glad we were able to get these items back to you! Looking forward to welcoming you back in future.

10/10 Excellent

Tracey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2022

10/10 Excellent

Carolyn, West Bathurst

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked for my daughter and her husband for their first wedding anniversary. . My daughter spoke volumes about the great spacious room, friendly staff and the beautiful welcome on arrival. Situated close to main shopping and restaurants made this even more convenient.
Stayed 1 night in Feb 2022
Response from CS on 13 Feb 2022
Hello Carolyn, Thank you so much for your wonderful review! It was amazing having your family stay with us and of course, we cannot wait to welcome them back with open arms. Regards, Quest Orange

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Bathroom design poor, Toilet too close to vanity. Toilet roll holder too close to toilet seat A larger person would not fit. Shower door bangs into toilet.
Stayed 1 night in Feb 2022
Response from CS on 13 Feb 2022
Hi John, Thank you for choosing Quest Orange for your accommodation. We have taken note of your concerns. While this isn't something that can be easily changed, I'm happy to advise that it isn't the same in every room. For your next stay we will ensure that we assign you a different room. We trust everything else was to your satisfaction John. Regards, Quest Orange

10/10 Excellent

Davenelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Customer Service
Stayed 1 night in Dec 2021
Response from Cameron on 4 Jan 2022
Thank you for your kind feedback Davenelle! We pride ourselves on exemplary customer service and this shows that we are getting it right. Thank you for staying with Quest Orange.

10/10 Excellent

Norman

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check-in was easy, communication excellent, apartment was well appointed. A bit on the pricey side for a one night, but I did book late so I didn’t have much of a choice. Overall very happy and will stay again if priced more reasonably.
Stayed 1 night in Dec 2021
Response from Amy- Business Owner on 2 Jan 2022
Hi Norman, Thank you for such a great review! We look forward to welcoming you back again soon. Kind Regards, Amy & the team

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2021
Response from Amy on 2 Jan 2022
Thank you Kelly!