Search Ryokan in Ono

"We arrived to find a hotel that had misplaced our reservation, that could either be their fault or the fault of Travelocity. When we were finally escorted to a room, it was run down and filthy. There were stains on the walls and doors, the hallways had a faint smell of disuse and mildew, it was entirely unpleasant. Now, I'm well aware that we had selected this place because of its lower room rates (compared to the other onsen in the area), but truth be told, the price wasn't that much lower...

"Our room was spacious and very clean. The private onsen was large and very comfortable, looking out over the river but completely private. We had the kaiseki dinner each night which was elaborate and delicious. The town of Yamanaka is very pretty with fun row of shops specialising in lacquer wear and pottery, some cafes, the usual restaurants and a big public men's and women's bath, along with a beautiful walk in the gorge along the river. All of this is within 5-15 minutes walk of the hotel....

"ネットや施設情報では21時30分まで夕食時間と書いており、２０時５分に着くと予約状況で営業時間を早めたと言われ２０時までで食べれなかった。予約状況等で営業時間が変わるなら前日までに何かしら連絡が欲しかった。常識的に１時間３０分も一方的にに早めるのは異常だと思う。勧められた店に家族４人自費で食べに行き、しっかりと夕食付きのプラン料金取るなんて詐欺だと思った。"

"Fantastic hotel, fantastic food, fantastic staff. Highly recommended, would love to return!"