Okemo Village Hotels, Ludlow

"Yes"

"Good Location and Private Shuttle Bus."

"While booking the room. Expedia changed the date. I should have reviewed it but it was Thursday night and I was tired. I clicked go and then reallized I just booked a hotel 3 hours away for that night, not Saturday as it read when I started the booking. Tried to cancel but it was too latesince it was present time. I contacted expedia texted with a robot for 15 min then got a real person texting. Was told it was the hotels policy and nothing expedia could do. I left a message with the hotel. A woman from the hotel called me Friday morning and said she would cancel my payment for me. Unfortunately the money was put into my expedia account for future use. So 5 for the hotel & its staff. 0 for expedia for its crappy website and unwillingness to try to get my money back."

"Everything was great except the mini split sounded like a plane engine. Fortunately I was too sleepy to be annoyed."

"Staff was very helpful and room was clean"

"The breakfast and staff were AMAZING! Freshly made scrambled eggs, bacon, sausage patties, french toast, waffles, Cabot yogurt with all the fixings, dry cereal, hot oatmeal, breads, muffins, danish, etc. Everything was delicious and well presented as well! Forgot to mention freshly gound coffee! YUM! KUDOS!"

"It is. Greet "

"Clean room and friendly staff"

"The hottub and heated pool were amazing after a long day on the slopes. The continental breakfast was a great bonus as well- so much food and it was all delicious! This will be my new favorite go to when coming to Killy"