Officer Hotels, Melbourne

"Stayed over Christmas, convenient and close to the family gathering home. It's in the shopping center and yet separate... easy access to plenty of restaurants and cinema. Easy parking."

"Rooms on ground floor are much better and more upto date Breakfast is rubbish always have to ask for food to be filled Bar is the highlight great place"

"Buffet breakfast was poor, cold and rubbery bacon, hash browns cold, grilled tomatoes cold. Room had not been replenished of the conditioner and lotion however was replaced after being notified. "

"Arguably the smartest hotel room design I have seen. Perfect."

"Our second stay at this hotel was fantastic. The breakfast buffet options were exceptional and the service from Mom and her restaurant team was outstanding. The rooms were great and the entire staff – reception, housekeeping and restaurant – provided excellent service throughout our seven-night stay."

"Not suitable for older people. No cooking facility in the apartment. Dining room closed for the whole time we were there."

"Very comfortable, clean and smells lovely and fresh"

"Good"

"DANGEROUS HEALTH HAZARD: Parasite Risk, Filth, unpleasant. Stayed 3 times for work, but never again. This hotel is a severe health and safety nightmare. Health & Water: The water quality is appalling. After using the tap on my last day, I suffered a violent gastrointestinal reaction. The shower water is so harsh it "burnt" my skin barrier. The room provided a rusty, broken kettle, forcing me to use my own spring water until it ran out. Safety & Hygiene: Every stay involved cockroaches and thick dust. The environment feels unsafe; a window was smashed during my stay, and the clientele is often "shady." As a solo woman, I felt completely vulnerable. Management & Service: "Tegan" was dismissive and unpleasant. I requested a ground-floor room days in advance for a project involving heavy lifting from my van. Despite being the first to check in, I was ignored and given a top-floor room on the loudest side, while later arrivals, including a younger man in foot with a backpack - got ground-floor spots. This negligence & lack of compassion caused me severe physical strain and body damage. Environment: The property is trashed with cigarette butts. Staff sprayed weed killer directly behind me without warning; he wore a mask while I was forced to inhale fumes. Road noise is deafening 24/7. With no fly screens, you must choose between a room full of bugs or stifling aircon. Avoid at all costs. This is a genuine health risk and an out-of-pocket disaster. I will be taking further action."