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Reviews of Hotel Azul Oaxaca

Hotel Azul Oaxaca
Abasolo 313, Centro, Oaxaca, OAX

Reviews

9.0

Wonderful

Rating 10 - Excellent. 69 out of 105 reviews" "
Rating 8 - Good. 23 out of 105 reviews" "
Rating 6 - Okay. 5 out of 105 reviews" "
Rating 4 - Poor. 5 out of 105 reviews" "
Rating 2 - Terrible. 3 out of 105 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Alma

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with unique rooms. Close to many restaurants and Zócalo. The staff was very kind and accommodating which many hotel chains in the area lack. However the staff here were always a step ahead in meeting your needs. Highly recommend when visiting Oaxaca.
Stayed 1 night in Mar 2024
Response from Hotel Azul Oaxaca on 17 Mar 2024
Dear Guest, Thank you for your comments, come back soon!Best!

10/10 Excellent

Maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and very helpful staff. Very clean and nice rooms. The only disadvantage is the shutters on windows make the room very dark.
Stayed 2 nights in Oct 2023
Response from Orlando Jiménez on 1 Nov 2023
Dear Maria, We are thrilled to hear that you had a pleasant experience at Azul de Oaxaca! We appreciate your feedback and will certainly take it into consideration as we continue to make improvements to our accommodations. We hope to see you come back soon!

10/10 Excellent

Iraxy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, clean and very friendly staff!!
Stayed 3 nights in Sep 2022
Response from Hotel Azul Oaxaca on 19 Sept 2022
Thank you for your comments, it was a pleasure serve you.

2/10 Terrible

Sandra

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Virtual extortion
All of the hotel would have been excellent except the day before we were to return we had to deal with a virtual extortion of one of our people in our group. We are convinced it was an inside job of an employee working at this hotel. Security is a big concern so I wouldn’t recommend this hotel for that reason.
Stayed 4 nights in Jul 2022
Response from Hotel Azul Oaxaca on 9 Aug 2022
Dear Guest, We strongly reject the inflammatory assertion made in this comment against our staff, which has our trust and respect. Judicial actions will be initiated against said accusation without factual basis and legal grounds.

10/10 Excellent

Gabriela, Bonita

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we were very happy to stay here, I loved the welcoming ambiance and the staff. Our room was large, quiet and comfortable. 3 blocks away from the andador, very convenient and the included breakfast was delicious.
Stayed 3 nights in Mar 2022
Response from Taide Robles R. on 4 Apr 2022
Thank you very much for your comments!

8/10 Good

Ross

Liked: Cleanliness, staff & service
Stayed 3 nights in Jan 2022

6/10 Okay

Noam

Liked: Cleanliness
Disliked: Amenities
We stayed at Hotel Azul over a a sunny weekend in February. Our room was right next to the cleaning / storage room and stag kept passing by and arranging items loudly at all times. The room’s only window overlooks the passage so we felt very exposed. As in some other hotels in Mexico, the toilets are not separated with a door from the rest of the room, which could be an uncomfortable feeling for some.
Stayed 3 nights in Jan 2022
Response from Taide Robles R on 2 Feb 2022
Thank you for your comments, we will work in order to be better! best!

10/10 Excellent

Karla, San Luis Potosi

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, walking distance to cafes and shops as well as the downtown and cathedral. Great service and also excellent service from staff.
Stayed 4 nights in Dec 2021

10/10 Excellent

Cristine

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I liked this hotel because it offers a completely unique experience and architecture close to the centro shopping and entertainment. The rooms are large enough to share with friends.
Stayed 1 night in Nov 2021
Response from Taide Robles on 25 Nov 2021
Dear guest, thank you for your comments! Come back soon!

10/10 Excellent

DANIEL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel!
Stayed 3 nights in Oct 2021
Response from Taide Robles R on 5 Oct 2021
Thank you for your comments! Come back soon!

10/10 Excellent

Alfonso

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Este Hotel-Galería, muy buena ubicación, excelente servicio y personal muy amigable realmente te hacen sentir en CASA altamente recomendable.
Stayed 3 nights in Aug 2021
Response from Taide Robles R on 5 Oct 2021
Estimado huésped, apreciamos sus comentarios, muchas gracias!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is incredible! So welcoming, helpful, etc...
Stayed 3 nights in Jul 2021
Response from Taide Robles R on 12 Aug 2021
Thank you! come back soon!

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay, excellent service, and great breakfast. This is now my 1st choice anytime I visit Oaxaca.
Stayed 1 night in Mar 2020

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
Great service but hotel not a good value
The location was excellent as were the Staff themselves but we were very disappointed with the hotel itself. We had water issues the first night causing great inconvenience when we wanted to shower. The following days we had water but had to leave water running for well over 15 mins to get the hot water in the sink or shower. And while we didn’t use the AC much the controller was not as easy to use - we had to fiddle with it a bit to get it to turn on. For a hotel in this price range these flaws are both unfortunate and a real let down.
Stayed 1 night in Jan 2020

10/10 Excellent

Deborah, Twin Falls

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was spotless. The rooms were large and airy. The staff was extremely helpful and staff was available every time we were in a public area.
Stayed 5 nights in Nov 2019
Response from Taide Robles on 31 Dec 2019
Dear Ms Deborah! Thank you for your comments! Come back soon!

10/10 Excellent

SandraWhitmore, San Diego, CA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay in Hotel Azul Oaxaca. The staff is very kind and efficcient, they made everything pleasant. Breakfast included was delicious and they have healthy choices, we also enjoyed our afternoons in the terrace having a drink and enjoying music. The location is great, so close to the places of interest in downtown Oaxaca. Thank you so much for making us feel welcome! We will be back and will reccomend you to our love ones!
Stayed 5 nights in Oct 2019
Response from Taide Robles on 30 Oct 2019
Dear guest, Thank you very much for your comments! Come back soon!

2/10 Terrible

Samiha

Travelled with group
Disliked: Staff & service, room comfort
HORRIBLE Stay Away!!!
It's Horrible STAY AWAY. First off I called the Hotel to request an airport pick up and was told it was 300 pesos. I agreed and booked it. When the driver dropped us at the hotel he told us it was 600... the women I spoke to lied and said she never told me the price. Total rip off. Than I inquired about the tour price which she quoted at 300 pesos an hour... lied again and said it was actually 400. The room had no light!!! it faced a courtyard and of course you can't open the window because everyone would be able to see you. It was like a cave... dark dark dark. I left and found another place... went back to tell them I was checking out and they did not care at all - didn't even ask me why!!!! And refused to give any refund back on a 3 night booking. Hotels.com also was not very helpful in trying to get me my $ back considering I've booked countless rooms with them. Only thing I got was a small credit. I expected more for having been a gold and silver client. I would NEVER send anyone to that hotel.
Stayed 3 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and clean hotel. Our room was immaculate and very well laid out. The bathroom tile was gorgeous and they had nice shampoo/soap. I typically bring my own but these were nice! The two courtyards were each unique and lovely. We enjoyed spending time in both. The breakfast was so delicious! Exceeded my expectations. Location is fabulous - close to everything but not so close that you hear the noise. I highly recommend - I would tell my mother to stay here.
Stayed 4 nights in Aug 2019
Response from Taide Robles on 4 Sept 2019
Dear guest, Thank you for your comments!

10/10 Excellent

Joaquin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel.
I had a great time in Oaxaca. The hotel was lovely, and the staff was very helpful. No complaints.
Stayed 5 nights in Jan 2019
Response from Tania Chávez on 24 Jan 2019
Agradecemos sus comentarios. Deseamos haya sido una experiencia agradable. Esperamos recibirlo pronto.

10/10 Excellent

Capt., Raliegh

Liked: Cleanliness, property conditions & facilities, room comfort
Awesome staff, willing to get you anything you ask for. The food was great. The beds were comfortable. My ONLY complaint is that there was only one chair..
Stayed 4 nights in Sep 2018

10/10 Excellent

david

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
design hotel with mexican flavor , nice people wanting to serve, excelent food specially saturday and sunday brunch.
Stayed 4 nights in Aug 2018
Response from Hotel Azul on 8 Sept 2018
Dear David, thank you for your comments. We are happiness for listen this, thank you for chosen us and we waiting for your next visit. Regards, Hotel Azul I

10/10 Excellent

Stefano

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Helpful staff. Beautiful architecture and design and a top chef in the kitchen.
Stayed 8 nights in Aug 2018
Response from Taide Robles on 22 Aug 2018
Dear guest, thank you for your comments. Come back soon!

6/10 Okay

Verified traveller

Liked: Cleanliness
Stayed 4 nights in Jun 2018

4/10 Poor

Noel, San Francisco

Disliked: Room comfort
Worst hotel experience yet
Lets talk about the good: Its a clean hotel and the location is flawless; you can walk to also any main point of interest within 10 minutes. Lastly its a quiet hotel, with a decent rooftop. The breakfast is top-notch, better than Casa Oaxaca. The bad: The design room of the is absolutely terrible. The bathroom is "open" style. That means that there is no door between the toilet /shower area and the room. Which means the rest of the guests in the room will have to step out for a few minutes. The walls are paper thin. If you sneeze, the other guests will hear it.
Stayed 1 night in Feb 2018

10/10 Excellent

Dominic

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel but chilly rooms
This is a beautiful hotel, but when the sun isn’t shining it’s a very cold room (no heating)
Stayed 2 nights in Jan 2018
Response from Hotel Azul on 26 Jan 2018
Dear guest, thank you for staying with us. I told you that in these days the temperature in the city has dropped below usually, is for this razon that we have been very cold, if you told us that you needed heating in your room we would have provided a heater. We hope that you come back in the next visit to the city with us. Best regards,

10/10 Excellent

Agnes, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beutiful Modern, Clean. Avoid curtain room.
Greta Hotel + Great Location. Don't like the curtained toilet/shower in a room with two double beds.
Stayed 1 night in Nov 2017

10/10 Excellent

Lainie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Character in Oaxaca in the perfect location
Oaxaca and Hotel Azul were spot on. In a great location and rooms were modern and had everything you need.
Stayed 2 nights in Sep 2017

10/10 Excellent

Peg, Mississippi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel close to everything
Hotel Azul has a fantastic Oaxaca ambiance. It is in walking distance of wonderful restaurants, the Zocolo, and most of the other sites you would want to visit. The staff is exceptional, so kind and accommodating. They often helped us with making reservations, finding directions, etc. The food at the hotel was delicious, and the included breakfast was a great added bonus. I would definitely stay there again.
Stayed 7 nights in Jun 2017
Response from Friederike on 16 June 2017
Dear guest, Thank you for your kind words. We are glad that you enjoyed your stay with us and we would love to welcome you back to Oaxaca and the Hotel Azul in the near future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Well located hotel.
The hotel is very well located, it is very clean and the staff very nice. The particular room that I was assigned (Suite Dubon) is not very comfortable. It is difficult to get in and out of bed because of the setting. The other that this particular room has is that is next to a service room, which means that since early morning there is a lot of noise from the staff.

10/10 Excellent

Leigh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
We very much enjoyed our stay--the rooms feel like little cabanas and the courtyards and cute little terraza give it a tranquil feel. Service was very attentive and nice. Great area, seemed like we never had to walk more than 2-5 blocks to go to our next place of interest during our entire visit.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Good Location, nice breakfast, rooms are great good place for a weekend

8/10 Good

Andres, San Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Design & Art in a very cool Hotel
The Hotel is espectacular missing only a swimming pool for the warmest season. The food at the restaurant was fantastic and the room very very cool! I will certainly go back.

2/10 Terrible

Saul, Hotel Azul

Disliked: Room comfort
A Cantina Hotel
This hotel is used as a venue. Every night hotel hold parties with loud music and noisy people. There was no way to have a decent sleep... Worst thing is that in the morning, hotel had a bachelor party making this impossible to have a nice rest. Common areas are leased to locals to have their private parties. GM was useless and not helpful at all.

10/10 Excellent

Lorena, Dallas TX

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Azul just perfect....
Hotel Azul was beautiful very artfully decorated and the people who work there make you feel like you are at home. Overall a great place to stay and experience Oaxaca.

8/10 Good

James P, Stamford, Conn., USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, modern, and very chic. But dark rooms.
The location can't be beat. And the fixtures, bathrooms, etc., are all top-notch, so much more civilized than many of the more tired or run-down places in Oaxaca. They had fresh fruit waiting on a plate in the room, they had all sorts of things in case you needed them, including advil and pepto-bismol in the room. And condoms in case you need them! Seemed to be populated with by wealthy people from Mexico City. And the breakfast was a nice buffet of yummy mexican foods. The room was modern and sparse, if you like that. But the room was so oppressively dark, the modern window the cortyard and the only way to let light in was to fold in the heavy grill, but that then let everyone from outside see in the room. So we kept in the dark.

10/10 Excellent

Georgia, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay here plus plus
Clean efficient comfortable good amenities modern stylish new

8/10 Good

Max, Des Moines

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel
I loved the Azul Oaxaca, it´s a unique hotel in its design and ambiance. Great food as well, you feel you are experiencing the best of modern Oaxaca.

10/10 Excellent

Chris, Philadelphia, PA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just about perfect
We really enjoyed our stay at Hotel Azul. The hotel design is impressive and the location is perfect (easy walking distance to all tourist attractions in town, but just far enough off the main tourist strip to be a bit secluded). My only quibble with the building is that I found the bathroom layout awkward. The breakfast was great and the staff were friendly and helpful. We had an early departure on the last day and had a few issues as the arrangements we had made re: taxis and breakfast were not taken care of, but we managed to get it sorted out. Despite that little hiccough, we would definitely stay there again.

10/10 Excellent

David, Murica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A gem in Oaxaca
Great hotel on a quiet street and a two block walk from the shopping, restaurants and cultural sites on Oaxaca's pedestrian walking streets, zocalo, markets and churches. Exceptional customer service, unique rooms and very fair prices.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel! beautiful, clean, and the staff is very very helpful and friendly! Would definitely stay here again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GREAT location. Smartly designed. Great value. Very clean and comfortable.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cute, stylish, convenient hotel with excellent service. We arrived with no plans made to Oaxaca and Nancy at reception was extremely helpful, sorting out all our questions and arranging a formidable visit to Oaxaca and its surroundings

10/10 Excellent

P, NYC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room, very clean. Also the free breakfast was quite good, with many options.

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service

10/10 Excellent

Sofia, Oaxaca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Boutique hotel, local artwork with modern twist
The rooms are designed with artworks created by local artisans but also has an edgy style.

10/10 Excellent

Peter, NYC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect spot
Charming and easy going. Great staff and beautiful and tasteful surroundings. Excellent location, near the busy part of town, but not too near. Quiet and restful.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort