The people are what make Tonga so special. Other than that, do not expect anything amazing. The breakfast buffet is adequate and the staff are what make your breakfast experience memorable. The restaurant is often out of ingredients so your first or second choice for lunch or dinner is often not avaliable. This is common across Tongan hospitality.
Two wheelchair accessible rooms where the drainage hasn't been configured very well and the bathroom floors flood during your shower. The tiles when wet are dangerously slippery throughout the room. During the storm our room flooded and necessitated that we change rooms at 1am in the morning.
Outdoor furniture is very comfortable and high quality however the atmosphere definitely lacked, very rarely music being played to create the atmosphere.
I wish they would pick better times of the day or even night than the middle of
the afternoon to drain the sewage tanks by the pool and bar. The smell was unbearable.
The house keeping is very slow to clean rooms often in our room upwards of an hour and the room is still not cleaned. The towels are washed rather than replaced daily meaning your room is without towels for up to 6 hours a day. The cups and dishes are not cleaned in the rooms. The housekeeping staff also speak in Tongan in front of you and giggle which I found a bit unprofessional.
The gym is hardly functional, never cleaned and equipment scattered often blocking access to other machines.