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"Friendly staff, spotless rooms, good food, shops nearby, we had a lovely weekend "

"Hotel was so hot boiling hot temperature eating area including all Bedroom Rooms requested fan for cooling down in the room but that still didint help Then we was kept up all night from 1230 am through till 4.30am we had noises like pipes rumbling and pipes being filled including loud filling noises and smell above in room. Contacted reception and all they said was please contact duty manager in the morning. "

"Perfectly clean, staff polite. However, the property is quite tired and run down. Light leaking around the edges of the curtains. I had a very odd layout of the room with the shower in the entrance way of the room. The sheets and pillows were clean but clearly old. "

"Excellent stay. Second time in this hotel and just as we remembered - good value friendly staff and very nice food"

"The room was slightly stuffy and couldn’t change the air con settings very easily. Other than that everything was spotless, the staff were helpful the lady who booked us in was great and ordered me a taxi for a specified time. A very pleasant stay."

"Excellent accommodation. "

"Loved this little gem of a hotel, beautiful few from the balcony in the morning. Every member of staff made us most welcome. "

"Got to the hotel and and asked if we could have food, the guy who checked us in , said I’ll show you to your room and then I’ll find out , he never came back to us, so ended up having a bag of crisps The other staff was very polite and very helpful Went to bed and the room was nice , but after falling a sleep I woke up around 3am feeling very cold as the heating had been turned off Breakfast wasn’t very nice , bacon was very fatty and the sausage didn’t taste that great, mushrooms was very bland "

"The food and drinks are excellent especially the breakfasts. Unfortunately the rooms are being refurbished over time and ours was particularly tired with a part of the window structure missing. Overall the hotel is in an ideal place for a stay in Norwich and I would use it again!"