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"Everything! The room was clean and nice, but what really made our stay enjoyable was the staff. All the staff were very helpful and friendly. Angela (front desk) went above any beyond to answer all our queries. We checked out to go to an overnight cruise and came back the next day, they helped us organize a transfer to the airport."

"Clean rooms. Excellent staff and breakfast was amazing. Location is convenient."

"Great hospitality. We really enjoyed our stay here. Staff was helpful and polite. Special mention to Mr. Lee Pham and Mr. Da for cooperating with us and making our stay comfortable. "

"From the second we checked in I knew our stay was going to be amazing. The service is absolutely unparalleled. Anytime I had any questions I would message the concierge via WhatsApp and they replied immediately. We arrange for many services during our stay and they assisted with all of them. I couldn’t be happier. "

"Jimmi dan Mia di meja hadapan sangat membantu dalam memenuhi semua keperluan kami. Malah, mereka telah menaik taraf bilik kami ke bilik yang lebih besar."

"Mini Bar lack of snacks . "

"Room was nice and very clean. Staff was very friendly and even upgrades us to a nicer room with a balcony! Great location in the Old Quarter. Would stay again in if Hanoi. "

"Great location, Fabolous staff Very clean and spacious. No windows on the room but they let you know in the description of the room."

"The staff were friendly, the breakfast selection was great and we had a wonderful stay! We notified the front desk staff about a leak at the bottom of the shower door causing some flooding near the sink but they were already aware of the issue and will be making improvements in the coming weeks. Super great to hear how quickly they responded and how proactive they are. "