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"Special mention to the duty manager who spent a good 30 minutes holding on the phone with Hotels.com to sort out a payment issue with my booking, that they created. "

"Clean room but toilets in bar were awful. Dirty and very worn. Restaurant staff all wonderful but need training on making sure diners have basics like cutlery before food is delivered. One gent brought us a knife and fork for dessert. Food was sub par too. Cold (supposed to be hot) mozzarella and pesto panini. Awful filling in a steak pie. 2 types of fruit on the breakfast buffet. Drinks service in the bar was slow. Room was clean and well kept, my only issue was no proper lighting anywhere. My spa treatment was amazing. Hayley was perfect in every way. Not enough loungers in the pool area but relaxation room was lovely. All staff pleasant and helpful. Only ever one person on reception so you had to wait ages for service. The doors to get in the reception were pull only which is not good enough when you have luggage. "

"Lovely room would definitely book again"

"Clean rooms, easy parking, good breakfast some woodwork needs tossing it has been like that since my stay in early January, but it won’t stop me staying again "

"Great room, modern hotel and well kept. Also great breakfast. Best place to stay in Lincoln "

"The staff are great, very friendly, but the hotel itself is very poor. It’s tired and in need of maintenance. The rooms are not in good order and the bathrooms feel very grubby. Breakfast offer was really poor."

"Very easy parking and self check In/Out."

"This is a pub with rooms above it , in an old building , steep staircase, nowhere to sit and work with a laptop . Heating took a lot of attention to come on. Really only suitable for an overnight stay. Staff are attentive, breakfast is very good , the pub is great with satellite football on in two bars. Not that suitable for work travellers. "