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Mercure Newcastle

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Primary image
Outdoor pool
Standard Room, 1 King Bed | In-room safe, blackout curtains, iron/ironing board
Bathroom amenities | Combined shower/bathtub, free toiletries, hair dryer, towels
Business centre

Overview of Mercure Newcastle

VIP Access

Mercure Newcastle

4.0 star property

3.6/5 Good

Guests rated this property 3.7/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Restaurant
  • Gym
  • Business services

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment
  • Social distancing
Map
Corner Of King And Steel Streets, Newcastle West, NSW, 2302

Explore the area

  • Popular LocationNewcastle Civic Park10 min walk
  • Popular LocationNewcastle Civic Theater11 min walk
  • Popular LocationNewcastle Museum13 min walk
  • AirportNewcastle, NSW (NTL-Williamtown)28 min drive

VIP Access

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About this area

Newcastle

Located near the beach, Mercure Newcastle is in Newcastle West, a walkable area in Newcastle with good shopping. Newcastle Civic Theater and Christ Church Cathedral are notable landmarks, and the area's natural beauty can be seen at King Edward Park and Blackbutt Reserve. Don't miss out on a visit to Merewether Ocean Baths. Practise your golf swing on a nearby course, or enjoy other activities in the great outdoors, such as hiking/biking trails in the area.
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Map

What's nearby

  • Newcastle Civic Park - 10 min walk
  • Newcastle Civic Theater - 11 min walk
  • Newcastle Museum - 13 min walk
  • ANZAC Memorial Bridge - 6 min drive
  • Christ Church Cathedral - 6 min drive

Getting around

  • Newcastle Interchange Station - 9 min walk
  • Newcastle, NSW (NTL-Williamtown) - 28 min drive

Restaurants

  • Sweet Poison - 4 min walk
  • The Happy Wombat - 4 min walk
  • Papa's Bagel Bar - 5 min walk
  • Chan Chan Peruvian Cantina - 5 min walk
  • Parry St Garage - 7 min walk

About this property

Mercure Newcastle

4-star Newcastle hotel in Newcastle West, near Newcastle Civic Theater
This smoke-free hotel features an outdoor pool, a restaurant and a fitness centre. WiFi in public areas is free. Other amenities include a bar/lounge, a snack bar/deli and self parking.
Mercure Newcastle offers 131 accommodations with a safe and free newspapers. This accommodation offers separate sitting areas. 32-inch LCD televisions come with satellite channels.

Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers. This Newcastle hotel provides complimentary wired Internet access. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Languages

English, Filipino, French, Italian

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Contactless check-out
Social distancing measures in place

Safety measures

Masks and gloves available
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free wired Internet
  • Available in some public areas: Free WiFi
  • WiFi in public areas is free with a 4-device limit

Parking and public transport

  • Self parking on site (AUD 15.00 per night; includes in/out privileges)
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • 1 restaurant
  • 1 bar
  • Room service available

Restaurants on site

  • Sienna Cafe and Bar

Things to do

  • Fitness centre
  • Outdoor pool

Family friendly

  • Free cots/infant beds
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • Lift
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance

Business services

  • Conference space (1356 square feet)
  • Meeting rooms - 5

Outdoors

  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower/bath combination
  • Towels

Entertainment

  • 32-inch LCD TV
  • Satellite channels

Food and drink

  • Coffee/tea maker

More

  • Connecting rooms available
  • Free newspapers
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area

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Policies

Check-in

Check-in from 3:00 PM - midnight
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Express checkout

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for AUD 40.0 per night.
Free cots are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: AUD 1.00 per stay

We have included all charges provided to us by the property.

Optional extras

  • Self-parking fee: AUD 15.00 per night (in/out privileges)
  • Rollaway bed fee: AUD 40.0 per night
  • Credit card charges are subject to a surcharge of 1.2 per cent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Free WiFi in public areas has a 4-device limit
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

National rating

This property has been awarded a star rating from the Australian star ratings agency, Star Ratings Australia.

Property is also known as

Newcastle Travelodge
Travelodge Motel Newcastle
Travelodge Newcastle
Travelodge Newcastle Hotel
Travelodge Hotel
Travelodge
Mercure Newcastle Hotel
Travelodge Hotel Newcastle
Mercure Newcastle Newcastle West
Mercure Newcastle Hotel Newcastle West

Overall score and ratings

3.6

Good

Rating 5 - Excellent. 188 out of 992 reviews
5 - Excellent 19%
Rating 4 - Good. 397 out of 992 reviews
4 - Good 40%
Rating 3 - Okay. 242 out of 992 reviews
3 - Okay 24%
Rating 2 - Poor. 113 out of 992 reviews
2 - Poor 11%
Rating 1 - Terrible. 52 out of 992 reviews
1 - Terrible 5%

3.7/5

Cleanliness

4.1/5

Staff & service

3.5/5

Amenities

3.3/5

Property conditions & facilities

3.4/5

Eco-friendliness
Write a review

1/5 Terrible

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property currently doesn’t exist - it wasn’t until I arrived and tried to enter the hotel I was told via intercom it is closed. I booked the room months ago when it was the Travelodge hotel and only noticed the name change to Mecure the day before I travelled with my partner and my 6 month old child to the hotel. I called different numbers and no one helped me - especially 138 642 which is apparently the ‘Travelodge hotel’ helpline whoever the lady was on the phone was rude and told me to call Expedia as it was not their problem. Thankfully Expedia customer service went above and beyond and connected me to a lovely lady named Mara from the Mecure who organised me a room at the Novotel in Newcastle. Had it not been for them I’d have had to do the 2 hour drive home. I will never book a hotel room moving forward without calling the hotel first and I’d never book a room at the Travelodge again. Thank you Expedia and Mara for your help.
Stayed 1 night in Jul 2022

2/5 Poor

Disliked: Cleanliness
Bathroom was filled with pubes and wasnt cleaned properly
Stayed 3 nights in Jun 2022

5/5 Excellent

Liked: Staff & service, amenities, property conditions & facilities
Comfortable property with good access to Newcastle via road or light rail. Nearby shops and restaurants.
Stayed 2 nights in May 2022

3/5 Okay

Business traveller
Liked: Staff & service
The walls are thin, noisy corridor area. Bed was comfortable, bathroom need modernising.
Stayed 1 night in May 2022

2/5 Poor

Liked: Staff & service
Disliked: Property conditions & facilities
Check in was fast and efficient. Staff were professional. Room felt old, cupboards chipped, curtains had stains on them and bathroom looked like it had seen better days. Clean enough, with a bottle of disinfectant for me to clean with. Street noise at night was horrendous, yelling, screaming, drag racing and music from cars stopped at lights floated straight into room. Room service options limited. Two pizzas and two toasted panini. Convenient location but no character. Couldn’t wait to leave.
Stayed 1 night in Apr 2022