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Featured image
Outdoor pool
Outdoor pool
Premium bedding, minibar, desk, blackout curtains
Premium bedding, minibar, desk, blackout curtains

Guest reviews

4.1 out of 5 Very good
994 reviews
Guests rated this property 4.2/5 for cleanliness.

Popular amenities

Pool
Free WiFi
Parking included
Air conditioning
Restaurant
Breakfast Available

Cleaning and safety practices

  • Cleaned with disinfectant
  • Sheets and towels washed at 60°C

Map

Explore the area

Popular LocationGlenrock State Conervation3 min drive
Popular LocationDudley Beach11 min drive
Popular LocationJohn Hunter Hospital12 min drive
AirportNewcastle, NSW (NTL-Williamtown)39 min drive

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  • Superior Room, Multiple Beds

    4/5 guest room rating

    Room amenities

    • 26 sq m
    • Sleeps 3
    More detailsSuperior Room, Multiple Beds
  • Deluxe Room, 1 Queen Bed

    4.3/5 guest room rating

    Room amenities

    • 26 sq m
    • Sleeps 2
    More detailsDeluxe Room, 1 Queen Bed
  • Privilege, Standard Room, 1 King Bed

    4.3/5 guest room rating

    Room amenities

    • 32 sq m
    • Sleeps 2
    More detailsPrivilege, Standard Room, 1 King Bed
  • Executive Room, 1 King Bed

    4.5/5 guest room rating

    Room amenities

    • 26 sq m
    • Sleeps 2
    More detailsExecutive Room, 1 King Bed
  • Standard Room, Multiple Beds

    5/5 guest room rating

    Room amenities

    • 32 sq m
    • Sleeps 4
    More detailsStandard Room, Multiple Beds

About this area

Newcastle

Located in Newcastle, Mercure Charlestown is in an area with good shopping. Shoppers can check out Charlestown Square, while everyone can enjoy the natural beauty of Lake Macquarie and Newcastle Beach. Merewether Ocean Baths and Hunter Ice Skating Stadium are also worth visiting.
View map
Popular Location

What's nearby

  • Glenrock State Conervation - 3 min drive
  • Merewether Ocean Baths - 8 min drive
  • Dudley Beach - 11 min drive
  • John Hunter Hospital - 12 min drive
  • Hunter Ice Skating Stadium - 13 min drive

Getting around

  • Kotara Station - 8 min drive
  • AirportNewcastle, NSW (NTL-Williamtown) - 39 min drive

Restaurants

  • Madison Kitchen + Bar — 1 min walk

About this property

Mercure Charlestown

4-star Newcastle hotel in Adamstown Heights, near Charlestown Square
This smoke-free hotel features a restaurant, an outdoor pool and a bar/lounge. Free WiFi in public areas and free self parking are also provided. Other amenities include a coffee shop/café, conference space and concierge services. All 53 rooms provide conveniences such as fridges and coffee makers, plus complimentary wireless Internet access and LCD TVs with satellite channels. Other amenities available to guests include minibars, room service (during limited hours) and premium bedding.
Mercure Charlestown offers 53 forms of air-conditioned accommodation with minibars and coffee/tea makers. Beds feature premium bedding. 32-inch LCD televisions come with premium satellite channels. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows standard sanitisation guidelines of ALLSAFE (Accor Hotels)
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self parking
  • Free RV/bus/truck parking
  • Free nearby parking
  • 24-hour return airport shuttle (surcharge)

Food and drink

  • Full breakfast available for a fee 6:30 AM–9:30 AM on weekdays and 7 AM–10 AM on weekends: AUD 20-27 per person
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • Room service available

Things to do

  • Outdoor pool

Family friendly

  • Cots/infant beds (surcharge)
  • Dry-cleaning service
  • Laundry facilities
  • Outdoor pool
  • Fridge
  • Rollaway/extra beds (surcharge)

Conveniences

  • No lifts

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Front desk (limited hours)
  • Laundry facilities

Languages spoken

  • English

Business services

  • 1 meeting room
  • Computer station
  • Conference space (538 square feet)

Outdoors

  • Garden
  • Terrace

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Blackout drapes/curtains
  • Cots/infant beds (surcharge)
  • Linens
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Free toiletries
  • Hairdryer
  • Shower/bathtub combination
  • Towels

Entertainment

  • 32-inch LCD TV
  • Premium channels
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Minibar
  • Fridge

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in between 2 PM and 9 PM
Minimum check-in age - 18

Check-out

Check-out before 10 AM

Special check-in instructions

The front desk is open daily from 6:30 AM - 10 PM
If you are planning to arrive after 9 PM please contact the property in advance using the information on the booking confirmation
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
24-hour airport shuttle service is available
Fees may apply; contact the property in advance to make arrangements

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Kids stay free! Up to 5 children stay free when using existing bedding
Rollaway/extra beds are available for AUD 30.0 per night.
Cots (infant beds) are available for AUD 20.0 per night

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: AUD 1.00 per stay

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Breakfast fee: between AUD 20 and AUD 27 per person (approximately)
  • Airport shuttle fee: AUD 95 per vehicle (one way)
  • Crib (infant bed) fee: AUD 20.0 per night
  • Rollaway bed fee: AUD 30.0 per night
  • Credit card charges are subject to a surcharge of 1.3 per cent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests who may encounter issues with stairs should contact this property in advance. Elevators are not available.

We should mention

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Mercure Charlestown Hotel Adamstown Heights
Mercure Charlestown Hotel
Mercure Charlestown Adamstown Heights
Mercure Charlestown
Mercure Charlestown Hotel
Mercure Charlestown Adamstown Heights
Mercure Charlestown Hotel Adamstown Heights

Frequently asked questions

Can I cancel my reservation for free at Mercure Charlestown and receive a full refund?
Yes, Mercure Charlestown offers free cancellation on select room rates, because flexibility matters! Please refer to Mercure Charlestown cancellation policy on our site for more details about any exclusions or requirements.
Does Mercure Charlestown have a pool?
Yes, this property has an outdoor pool.
Is Mercure Charlestown pet-friendly?
No, pets are not allowed at this property.
How much is parking at Mercure Charlestown?
Self-parking is free at this property; nearby parking is also free.
What time is check-in at Mercure Charlestown?
Check-in is from 2 PM to 9 PM.
What time is check-out at Mercure Charlestown?
Checkout is at 10 AM.
Does Mercure Charlestown provide a shuttle to the airport?
Yes, there's an airport shuttle. A fee of AUD 95 per vehicle applies.
Where is Mercure Charlestown located?
Located in Adamstown Heights, this hotel is within 1 mi (2 km) of Banksia Reserve and Charlestown Square. Westfield Kotara and Twin Creeks Reserve are also within 2 miles (3 km). Kotara Station is 30 minutes by foot.
4.1
Very good
994 reviews
5 - Excellent
387
4 - Good
431
3 - Okay
122
2 - Poor
44
1 - Terrible
10

4.2/5

Cleanliness

4.2/5

Staff & service

3.9/5

Amenities

3.8/5

Property conditions & facilities

5/5 Excellent

Stayed 1 night in Aug 2020

4/5 Good

Travelled with family and small children
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
It has two doors with one internal going to reception and one going straight to carpark which is convenient
Stayed 1 night in Jul 2020

2/5 Poor

Happy face iconLiked: Staff & service
Sad face IconDisliked: Cleanliness, amenities, property conditions & facilities
Bathroom was dirty with hair throughout bathtub / shower & sink. 4 drinks glasses where filthy with 1 having what looked to be lipstick on rim, both coffee cups had been used & not cleaned at all. One of my worst experiences to date & was really expecting more from a Mercure 😔
Stayed 1 night in Jun 2020

4/5 Good

Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good service. Great location, easy parking, clean environment.
Stayed 1 night in Jun 2020

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2020