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Overview of Mercure Charlestown

Photo gallery

Guest reviews

4.2 / 5Very Good
1,212 reviews

Amenities

  • Pool
  • Free WiFi
  • Free parking
  • Air Conditioning

Map

Highlights

Popular LocationCharlestown Square19 min walk
Popular LocationWestfield Kotara3 min drive
Popular LocationGlenrock State Conervation6 min drive
AirportNewcastle, NSW (NTL-Williamtown)30 min drive

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Free cancellation on all rooms

You can change or cancel this stay if plans change. Because flexibility matters.

  • Superior Room

    Superior Room

    Room amenities

    • 26 sq m
    • Sleeps 3
    Show details
  • Deluxe Room

    Deluxe Room

    Room amenities

    • 26 sq m
    • Sleeps 2
    Show details
  • Privilege, Standard Room

    Privilege, Standard Room

    Room amenities

    • 32 sq m
    • Sleeps 2
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  • Executive Room

    Executive Room

    Room amenities

    • 26 sq m
    • Sleeps 2
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  • Standard Room

    Standard Room

    Room amenities

    • 32 sq m
    • Sleeps 4
    Show details

About this area

Adamstown Heights

Located in Adamstown Heights, Mercure Charlestown is in an area with good shopping. The area's natural beauty can be seen at Lake Macquarie and Merewether Beach. Merewether Ocean Baths and Hunter Region Botanic Gardens are also worth visiting.

Popular Location

What's nearby

  • Charlestown Square - 19 min walk
  • Westfield Kotara - 3 min drive
  • Glenrock State Conervation - 6 min drive
  • Dudley Beach - 10 min drive
  • John Hunter Hospital - 11 min drive

Getting around

  • Kotara Station - 3 min drive
  • Newcastle, NSW (NTL-Williamtown) - 30 min drive

Restaurants

  • Where to eat
  • Madison Kitchen + Bar – Pool-view restaurant with a bar offering Modern European cuisine. Serves breakfast, brunch, lunch and dinner on selected days. Reservations required. Kids' menu available.

About this property

Mercure Charlestown

4-star hotel with restaurant and outdoor pool
This smoke-free hotel features a restaurant, an outdoor pool and a bar/lounge. Free WiFi in public areas and free self parking are also provided. Other amenities include a coffee shop/café, conference space and concierge services. All 53 rooms provide conveniences such as fridges and coffee makers, plus complimentary wireless Internet access and LCD TVs with satellite channels. Other amenities available to guests include minibars, room service (during limited hours) and premium bedding.
Mercure Charlestown offers 53 forms of air-conditioned accommodation with minibars and coffee/tea makers. Beds feature premium bedding. 32-inch LCD televisions come with premium satellite channels. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.
Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.
Recreational amenities at the hotel include an outdoor pool.

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and public transport

Free self parking
Free RV/bus/truck parking
Free nearby parking
24-hour return airport shuttle (surcharge)

Food and drink

Full breakfast available for a fee 6:30 AM–9:30 AM on weekdays and 7 AM–10 AM on weekends: AUD 20-27 per person
1 restaurant and 1 coffee shop/cafe
1 bar
Room service available

Things to do

Outdoor pool

Family friendly

Cots/infant beds (surcharge)
Dry-cleaning service
Laundry facilities
Outdoor pool
Fridge
Rollaway/extra beds (surcharge)

Conveniences

No lifts

Guest services

Concierge services
Daily housekeeping
Dry-cleaning service
Front desk (limited hours)
Laundry facilities

Languages spoken

English

Business services

1 meeting room
Computer station
Conference space (538 square feet)

Outdoors

Garden
Terrace

More

Smoke-free property
TV in reception

Room amenities

Bedroom

Air conditioning
Blackout drapes/curtains
Cots/infant beds (surcharge)
Linens
Premium bedding
Rollaway/extra beds (surcharge)

Bathroom

Free toiletries
Hairdryer
Shower/bathtub combination
Towels

Entertainment

32-inch LCD TV
Premium channels
Satellite channels

Food and drink

Coffee/tea maker
Minibar
Fridge

More

Connecting rooms available
Desk
Iron/ironing board
Phone

Policies

Check-in

Check-in between 2 PM - 9 PM
Minimum check-in age - 18

Check-out

Check-out before 10 AM

Special check-in instructions

  • The front desk is open daily from 6:30 AM - 10 PM. <br />If you are planning to arrive after 9 PM, please contact the property in advance using the information on the booking confirmation.
  • 24-hour airport shuttle service is available. Fees may apply. Contact the property in advance to make arrangements.

Pets

  • Pets not allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 5 children stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 30.0 per night.
  • Cots (infant beds) are available for AUD 20.0 per night.

Payment types accepted at this property

American Express
Diners Club
JCB International
Mastercard
Visa

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: AUD 1.00 per stay

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Breakfast fee: between AUD 20 and AUD 27 per person (approximately)
  • Airport shuttle fee: AUD 95 per vehicle (one way)
  • Crib (infant bed) fee: AUD 20.0 per night
  • Rollaway bed fee: AUD 30.0 per night
  • Credit card charges are subject to a surcharge of 1.3 per cent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
    Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Guests who may encounter issues with stairs should contact this property in advance. Elevators are not available. Contact the office using the information on the reservation confirmation received after booking.

We should mention

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Property is also known as

  • Mercure Charlestown Hotel Adamstown Heights
  • Mercure Charlestown Hotel
  • Mercure Charlestown Adamstown Heights
  • Mercure Charlestown
All reviews

Guest reviews

4.2

Very Good

5 - Excellent
468
4 - Good
539
3 - Okay
148
2 - Mediocre
47
1 - Poor
10
4.1
Cleanliness
4.2
Service and Staff
3.9
Amenities
3.8
Property condition

3/5

    I am a bit disappointed bec the staffs are not friendly.

    Stayed 1 night in Mar. 2020

    5/5 Excellent

    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    It was a pleasant stay and it’s near the beach with great views!

    Stayed 1 night in Feb. 2020

    4/5 Good

    • Liked: Cleanliness, staff & service, amenities

    Stayed 1 night in Jan. 2020

    5/5 Excellent

    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    The Mercure is central to the beaches, both city beaches and Redhead area. Close to Charlestown Square and Garden City shopping centres. Short drive to The Junction for dining options.

    Stayed 1 night in Jan. 2020

    4/5 Good

    • Liked: Cleanliness, staff & service

    Stayed 1 night in Dec. 2019