Exterior

Reviews of The Bernic Hotel New York City, Tapestry Collection by Hilton

4 out of 5

Reviews

8.8

Excellent

Rating 10 - Excellent. 598 out of 1000 reviews" "
Rating 8 - Good. 268 out of 1000 reviews" "
Rating 6 - Okay. 82 out of 1000 reviews" "
Rating 4 - Poor. 32 out of 1000 reviews" "
Rating 2 - Terrible. 20 out of 1000 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Elizabeth

Travelled with group
Super clean. Kind staff. Well located.
Stayed 2 nights in Apr 2024
Response from Karla on 28 Apr 2024
Dear Elizabeth,Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at The Bernic. Our goal is always to exceed your expectations! If there’s anything we can do for you during your next visit, please don’t hesitate to let us know. Should your travels bring you back to New York, we would love to welcome your return!

10/10 Excellent

Dzhastyn

Liked: Cleanliness, property conditions & facilities
D
Stayed 3 nights in Feb 2024
Response from Karla on 14 Apr 2024
Thank you for this lovely rating, Dzhastyn! Should your travels bring you back to New York, we would love to welcome your return!

10/10 Excellent

Richard

Stayed 1 night in Apr 2024
Response from Karla on 30 Apr 2024
Dear Richars,Thank you for the great rating! We are always working very hard to provide high-quality experiences for all of our guests. Should your travels bring you back to New York, we would love to welcome your return!

8/10 Good

Devin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. We love the balcony. I think y’all need to get more staff on hand in the restaurant tho. It can get a little busy in the mornings and I couldn’t imagine being the only server in a restaurant.
Stayed 2 nights in Apr 2024
Response from Karla on 14 Apr 2024
Dear Devin,Thank you for letting us know about the issues that you experienced during your recent stay at our property. Reviews like these give us an opportunity to address areas of improvement, please know that we will make sure to address all of your comments and concerns with the appropriate members of our team moving forward. We hope to welcome you back soon for a more positive experience.

6/10 Okay

Ryan

Business traveller
Liked: Cleanliness, staff & service
I ran out of hot water both days when I showered after only fifteen minutes. My toilet was pressure was so weak and it almost overflowed.
Stayed 3 nights in Apr 2024
Response from Karla on 14 Apr 2024
Dear Ryan,Thank you for taking the time to share your feedback. We apologize for any inconvenience you experienced during your stay. Our team strives to provide comfortable accommodations and we regret that your experience did not meet your expectations. We appreciate your feedback and will take it into consideration for future improvements. We hope you will give us another opportunity to provide you with a more enjoyable stay in the future.

8/10 Good

Frédérique

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a fantastic stay at the Bernic - a no-fuss, but clean and safe hotel close to many amenities in the city. Would recommend!
Stayed 5 nights in Mar 2024
Response from Karla on 7 Apr 2024
Dear Frédérique,Thank you for choosing to stay with us at The Bernic Hotel. We are glad to see you enjoy your time at our property. We appreciate you taking the time to share your experience and thank you for your amazing feedback!

10/10 Excellent

Lindsey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Karla on 4 Apr 2024
Dear Lindsey,Thank you for this lovely rating! We're thrilled to know we were able to provide you with an enjoyable experience. We look forward to seeing you again in the near future and continue providing you with an exceptional experience!

10/10 Excellent

Nichole

Liked: Cleanliness, staff & service, property conditions & facilities
Property was clean. Great place to stay
Stayed 1 night in Mar 2024
Response from Karla on 4 Apr 2024
Dear Nichole,We appreciate your feedback about your recent stay at The Bernic Hotel. We are glad to see you enjoy your time at our property. Thanks for choosing us, we hope to serve you again in the near future.

10/10 Excellent

Monique

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The customer service I received from checking in/checking out was immaculate.
Stayed 2 nights in Mar 2024
Response from Karla on 1 Apr 2024
Dear Monique,Thank you for the great rating! We are glad that you had a chance to interact with some of our wonderful staff. We are always working very hard to provide high-quality experiences for all of our guests. Should your travels bring you back to New York, we would love to welcome your return!

4/10 Poor

Dimitra

Travelled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
Night and day staff are just that—night and day. Night staff display short, curt, behaviors that are discriminatory in nature, dismissive, and overall rude.
Response from KT on 29 Mar 2024
Dear Dimitra,Thank you for sharing your feedback about your current stay. If you don't mind, please reach out to us directly to Curator@Hilton.com to discuss your experience in more detail. Customer satisfaction is our No. 1 priority here at The Bernic Hotel, and we'd love another opportunity to make it right to you!Regards,KarlaNight Audit Supervisor

8/10 Good

Kali

Stayed 1 night in Mar 2024
Response from Karla on 30 Mar 2024
Dear Kali,Thank you for choosing to stay with us at The Bernic Hotel. We appreciate your feedback!

8/10 Good

Alicia

Liked: Cleanliness, staff & service, property conditions & facilities
Wish room with balcony was left but had great stay
Stayed 2 nights in Mar 2024
Response from Karla on 30 Mar 2024
Dear Alicia,Thank you for choosing to stay with us at The Bernic Hotel. We are glad to see you enjoy your time at our property. We appreciate you taking the time to share your experience and thank you for your honest feedback!

10/10 Excellent

Alexis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place! Staff was very nice & very helpful when it came to parking! Hotel was very nice & clean, we will definitely be bringing our family back!
Stayed 2 nights in Mar 2024
Response from Karla on 30 Mar 2024
Dear Alexis, Thank you for choosing to stay with us at The Bernic Hotel. We are glad to see you enjoy your time at our property. We appreciate you taking the time to share your experience and thank you for your amazing feedback!

8/10 Good

Kesha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 2 nights in Mar 2024
Response from Karla on 23 Mar 2024
Dear Kesha,Thank you for the feedback! We appreciate you taking the time to leave us a review. We hope that if your travels ever bring you back our way, we can host your stay once again.

10/10 Excellent

Todd

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean friendly
Stayed 1 night in Mar 2024
Response from Karla on 18 Mar 2024
Dear Todd,Thank you for the feedback! We appreciate you taking the time to leave us a review. We're glad you enjoyed your stay with us. Should your travels bring you back to the Big Apple, we'd love to welcome you back!

10/10 Excellent

Kaukab

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 2 nights in Mar 2024
Response from Karla on 22 Mar 2024
Dear Kaukab,Thank you for the great rating! We are glad that you had a chance to interact with some of our wonderful staff. We are always working very hard to provide high-quality experiences for all of our guests. Should your travels bring you back to New York, we would love to welcome your return!

6/10 Okay

Hyung, Kent

Liked: Cleanliness, staff & service
Cold water faucet was broken so I only use hot water a whole time. Other than that like location and customer service was great.
Stayed 1 night in Mar 2024
Response from Karla on 17 Mar 2024
Dear Hyung,Thank you for taking the time to share your feedback. We apologize for any inconvenience you experienced during your stay. Our team strives to provide comfortable accommodations and we regret that your experience did not meet your expectations. We appreciate your feedback and will take it into consideration for future improvements. We hope you will give us another opportunity to provide you with a more enjoyable stay in the future.

6/10 Okay

Terry

Liked: Cleanliness
Disliked: Staff & service
Snotty attitude for a very mediocre hotel.
Stayed 1 night in Feb 2024
Response from Karla on 28 Feb 2024
Dear Terry,We appreciate you taking the time to leave us a review. We are sorry to hear that your stay did not meet your expectations, please know that we will make sure to address all of your comments and concerns with the appropriate members of our team moving forward.

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Karla on 28 Feb 2024
Dear James,Thank you for taking the time to share your feedback. Our team strives to provide comfortable accommodations and we regret that your experience did not meet your expectations. We hope you will give us another opportunity to provide you with a more enjoyable stay in the future.

8/10 Good

Johanna

Business traveller
Liked: Cleanliness, staff & service
Very noisy heating system. No water bottle in room.
Stayed 1 night in Feb 2024
Response from Karla on 28 Feb 2024
Dear Johanna,We appreciate you taking the time to leave us a review. I am sorry to hear that your stay did not meet your expectations, please know that we will make sure to address all of your comments and concerns with the appropriate members of our team moving forward. We hope to welcome you back soon for a more positive experience.

6/10 Okay

Lesa

Liked: Cleanliness, staff & service
Heater rattled. Maintenance could not repair it.
Stayed 2 nights in Feb 2024
Response from Karla on 28 Feb 2024
Dear Lesa,We appreciate you taking the time to leave us a review. I am sorry to hear that your stay did not meet your expectations, please know that we will make sure to address all of your comments and concerns with the appropriate members of our team moving forward. We hope to welcome you back soon for a more positive experience.

8/10 Good

Krystal

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024
Response from Karla on 28 Feb 2024
Dear Krystal,Thank you for taking the time to post a review of our property. Our goal is always to exceed your expectations! If there’s anything we can do for you during your next visit, please don’t hesitate to let us know. We hope to welcome you back soon for a more positive experience.

10/10 Excellent

Amyiah

Liked: Cleanliness, staff & service, property conditions & facilities
The heated floors in the bathroom
Stayed 1 night in Feb 2024
Response from Karla on 28 Feb 2024
Dear Amyiah,Thank you for the great rating. Should your travels bring you back to NYC, we'd love to welcome you back!

10/10 Excellent

Yuriko

Stayed 1 night in Feb 2024
Response from Karla on 22 Mar 2024
Dear Yuriko,Thank you for the feedback! We appreciate you taking the time to leave us a review. We hope that if your travels ever bring you back our way, we can host your stay once again.

10/10 Excellent

Adrienne

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely loved the staff, hotel and the area we were in. Super close to grand central station and easy access to anywhere you want to go in NYC. We plan to stay at the Bernic next time we’re back!
Stayed 2 nights in Feb 2024
Response from Kelsey G. on 12 Feb 2024
thank you so much, we can't wait to welcome you back!

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Karla on 15 Feb 2024
Dear Denise,Thank you for the great rating! We are always working very hard to provide high-quality experiences for all of our guests. We hope that if your travels ever bring you back our way, we can host your stay once again.

10/10 Excellent

Rosen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and great price
Stayed 1 night in Feb 2024
Response from KToala on 11 Feb 2024
Dear Rosen,Thank you so much for taking the time to share your experience with us. We are absolutely delighted to hear that our hotel's location met your expectations. We look forward to welcoming you back in the future for another enjoyable stay at our hotel.

10/10 Excellent

Marisel

Liked: Cleanliness, staff & service, property conditions & facilities
Exelent
Stayed 1 night in Feb 2024
Response from Karla on 5 Feb 2024
Dear Marisel,Thank you for taking the time to post a review of our property. Our goal is always to exceed your expectations! Should your travels bring you back to New York, we would love to welcome your return!

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Karla on 2 Feb 2024
Dear Antonio,Thank you for the great rating! We are always working very hard to provide high-quality experiences for all of our guests. Should your travels bring you back to New York, we would love to welcome your return!

10/10 Excellent

Scott

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the reception to size of the room, it was phenomenal. The shower is big, along with shower pressure, plenty of towels, and clean. I will never stay at any other hotel in the city. The Bernic is perfect in every way.
Stayed 1 night in Jan 2024
Response from Karla on 27 Jan 2024
Dear Scott,Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at The Bernic. Our goal is always to exceed your expectations! Should your travels bring you back to New York, we would love to welcome your return!

10/10 Excellent

Victor

Stayed 1 night in Jan 2024
Response from Karla on 15 Feb 2024
Dear Victor, Thank you so much for the positive feedback. We can't wait to host your next stay!

10/10 Excellent

Ilyas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Karla on 22 Jan 2024
Dear Ilyas,We are glad you had a nice stay with us. We hope that if your travels ever bring you back our way, we can host your stay once again.

10/10 Excellent

Bradley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a very nice place snd close to so much
Stayed 2 nights in Jan 2024
Response from Karla on 20 Jan 2024
Dear Breadly,Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at The Bernic. Our goal is always to exceed your expectations! Should your travels bring you back to New York, we would love to welcome your return!

10/10 Excellent

Felix

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Karla on 20 Jan 2024
Dear Felix, Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at The Bernic. Our goal is always to exceed your expectations! Should your travels bring you back to New York, we would love to welcome your return!

6/10 Okay

Sergio

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Karla on 20 Jan 2024
Dear Sergio,Thank you for taking the time to share your feedback. We apologize for any inconvenience you experienced during your stay. Our team strives to provide comfortable accommodations and we regret that your experience did not meet your expectations. We appreciate your feedback and will take it into consideration for future improvements. We hope you will give us another opportunity to provide you with a more enjoyable stay in the future.

10/10 Excellent

Malik

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel even better staff
Response from Karla on 20 Jan 2024
Dear Malik,Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at The Bernic. Our goal is always to exceed your expectations! Should your travels bring you back to New York, we would love to welcome your return!

8/10 Good

Gary, Commack

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Karla on 20 Jan 2024
Dear Gary,We appreciate you taking the time to leave us a review. I am sorry to hear that your stay did not meet your expectations. If there’s anything we can do for you during your next visit, please don’t hesitate to let us know. We hope to welcome you back soon for a more positive experience.

8/10 Good

JESSICA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great, affordable hotel for the weekend with a great location in midtown, convenient to the city by subway or walking, few minutes from rockafeller center and the tree. Room service from the restaurant is great. Our room had a balcony which is rare in NYC hotels. The bathroom had heated floor which was amazing. Staff pleasant and helpful. Room clean and up to date. Bed reasonably comfortable. No huge frills but perfect for a getaway. Solid place to stay, would definitely come back. Great value for what we paid for such an amazing location!
Stayed 2 nights in Dec 2023
Response from Karla on 20 Jan 2024
Dear Jessica,Thank you for taking the time to share your feedback. We are so happy to hear that you enjoyed your time at The Bernic and also had a chance to interact with some of our wonderful staff. We are always working very hard to provide high-quality experiences for all of our guests. Should your travels bring you back to New York, we would love to welcome your return!

10/10 Excellent

Elaine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location was perfect! The Bar Snafu was really fu.
The front desk staff was very helpful and kind to my daughter and I. We loved the room.
Bar SNAFU SO FUN
Stayed 1 night in Dec 2023
Response from Karla on 6 Jan 2024
Dear Elaine,Thank you for the great rating! We are glad that you had a chance to interact with some of our wonderful staff. We are always working very hard to provide high-quality experiences for all of our guests. Should your travels bring you back to New York, we would love to welcome your return!

2/10 Terrible

Melany

Stayed 1 night in Dec 2023
Response from Karla on 20 Jan 2024
Dear Melany,Thank you for taking the time to post a review of our property. Our goal is always to exceed your expectations! If there’s anything we can do for you during your next visit, please don’t hesitate to let us know. We hope to welcome you back soon for a more positive experience.

4/10 Poor

Lashonda

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Dec 2023
Response from Karla on 2 Feb 2024
Dear Lashonda,Thank you for taking the time to share your feedback. We apologize for any inconvenience you experienced during your stay. Our team strives to provide comfortable accommodations and we regret that your experience did not meet your expectations. We hope you will give us another opportunity to provide you with a more enjoyable stay in the future.

10/10 Excellent

RONNIE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was very helpful and polite. We used the valet parking and were amazed at the service. Are brand new vehicle that had not even a scratch was returned in pristine condintion. Accidentally left medication in SUV n staff at garage helped right away. The hotel is centrally located and we had no problem walking to cental park empire state rockerfella plaza trump plaza just amazing spot.Times square short walk as well would be great new years door. Called down to front desk and advised check out time and vehicle was waiting at front door ! Thank you for one of my best states anywhere had an amazing time. Againg great spot
Stayed 2 nights in Dec 2023
Response from Karla on 25 Dec 2023
Dear Ronnie,Thank you for the great rating! We are so happy to hear that you enjoyed your time at The Bernic and you had the opportunity to interact with some of our wonderful staff. We are always working very hard to provide high-quality experiences for all of our guests. Should your travels bring you back to New York, we would love to welcome your return!

10/10 Excellent

George

Stayed 1 night in Dec 2023
Response from Karla on 25 Dec 2023
Dear George,Thank you so much for the positive feedback. 10/10!! WE LOVE IT! We can't wait to host your next stay!

6/10 Okay

Peter

Liked: Cleanliness, room comfort
Disliked: Staff & service
Nice but poor front end service
I would love to give this more stars but there were a few customer service issues that brought it down. I have still yet to receive a finalized bill that I was told it would be emailed to me. There was also a time I called to ask the front desk to check on my car, we used valet service and I got an alert that my alarm was going off and doors were unlocked, once again told they would call me but never did. I had to walk to where my car was to check on it.
Stayed 3 nights in Dec 2023
Response from Karla on 9 Dec 2023
Dear Peter,Thank you for taking the time to share your feedback. We apologize for the delay in sending the copy of your final bill. If you could please provide us with an email address and we'll make sure to send it right away. Once again, we appreciate your feedback and will take it into consideration for future improvements. We hope you will give us another opportunity to provide you with a more enjoyable stay in the future.

10/10 Excellent

Dave

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Karla on 25 Dec 2023
Dear Dave,We are glad you had a nice stay with us. We hope that if your travels ever bring you back our way, we can host your stay once again.

10/10 Excellent

Amy, Auburn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super helpful, friendly staff, beautiful but small room. The heated bathroom floor was fantastic. Balcony offered a little fresh air. Enjoyed my stay very much and will likely return.
Stayed 2 nights in Nov 2023
Response from Karla on 30 Nov 2023
Dear Amy,Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at The Bernic. Our goal is always to exceed your expectations! Should your travels bring you back to New York, we would love to welcome your return!

8/10 Good

Laura

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for business
Good option for a business trip. Perfect location and clean room. Liked the fact that had a small balcony.
Stayed 1 night in Nov 2023
Response from Karla on 23 Nov 2023
Dear Laura,Thank you for taking the time to post a review of our property. Our goal is always to exceed your expectations! If there’s anything we can do for you during your next visit, please don’t hesitate to let us know. Should your travels bring you back to New York, we would love to welcome your return!

10/10 Excellent

Janeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Karla on 23 Nov 2023
Dear Janet,Thank you for taking the time to post a review of our property. We are always working very hard to provide high-quality experiences for all of our guests. Should your travels bring you back to New York, we would love to welcome your return!

8/10 Good

Karen

Stayed 1 night in Nov 2023
Response from Karla on 25 Dec 2023
Dear Karen,Thank you for taking the time to post a review of our property. Our goal is always to exceed your expectations! If there’s anything we can do for you during your next visit, please don’t hesitate to let us know. Should your travels bring you back to New York, we would love to welcome your return!

8/10 Good

Juliet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very loud HVAC system.
Stayed 2 nights in Nov 2023
Response from Karla on 21 Nov 2023
Dear Juliet,We appreciate you taking the time to leave us a review. I am sorry to hear that your stay did not meet your expectations, please know that we will make sure to address all of your comments and concerns with the appropriate members of our team moving forward. We hope to welcome you back soon for a more positive experience.