Terrace/patio

Reviews of Sonesta ES Suites New Orleans Convention Center

3.5 out of 5
Sonesta ES Suites New Orleans Convention Center
345 St Joseph St., New Orleans, LA

Reviews

8.6

Excellent

Rating 10 - Excellent. 930 out of 1677 reviews" "
Rating 8 - Good. 409 out of 1677 reviews" "
Rating 6 - Okay. 171 out of 1677 reviews" "
Rating 4 - Poor. 83 out of 1677 reviews" "
Rating 2 - Terrible. 84 out of 1677 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

patricia

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The ease of check-in and Check-out. The walking distance to things!
Stayed 2 nights in Apr 2024
Response from Customer Service on 1 May 2024
Richard, thank you for sharing your experience. We're thrilled that you found check-in and check-out at Sonesta ES Suites New Orleans Convention Center swift and convenient, and that our location made it easy for you to explore the surrounding attractions on foot. Your positive feedback is greatly appreciated and we hope to welcome you back in the near future!

10/10 Excellent

Iesha

Liked: Property conditions & facilities
Good loved it
Stayed 4 nights in Apr 2024
Response from Customer Service on 30 Apr 2024
Iesha, we're delighted to know that you had a great experience at Sonesta ES Suites New Orleans Convention Center. Nothing makes us happier than a satisfied guest. We're already looking forward to your next visit. Thank you for your review.

8/10 Good

Mario

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel , very friendly staff , comfortable rooms , the carpet in the rooms needs cleaning, also I would recommend to clean the patio area outside the rooms , it was dirty , and doesn’t look like it gets clean enough
Stayed 1 night in Apr 2024
Response from Customer Service on 30 Apr 2024
Mario, we're glad you found the Sonesta ES Suites New Orleans Convention Center to be a good hotel, and that our team members were friendly. We appreciate your feedback concerning the cleanliness of certain aspects of the hotel and assure you that continuous improvement is a key focus for us. We look forward to welcoming you back to an even more inviting environment in the future.

6/10 Okay

Mihail

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Very very dirty. For this money very bad
Stayed 3 nights in Apr 2024
Response from Customer Service on 30 Apr 2024
Mihail, we regret hearing that your stay didn't meet your expectations regarding cleanliness. We pride ourselves on maintaining high standards, and it seems we may have missed the mark during your visit. Please rest assured, your feedback has been taken into account and will be evaluated for improvements. We appreciate your time and understanding.

8/10 Good

Camille

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
I you have to request your room to be cleaned each day which is a hassle if you forget
Stayed 2 nights in Apr 2024
Response from Customer Service on 30 Apr 2024
Camille, we appreciate your valuable feedback. At Sonesta ES Suites New Orleans Convention Center, we've implemented the 'on request' cleaning service to offer more flexibility to our guests. While some people appreciate this, we understand that it can be a bit of an inconvenience if forgotten. We are exploring ways to ensure all our guests find the process straightforward and hassle-free. Thank you for choosing us and we hope to welcome you back soon.

6/10 Okay

YELLIE’s

Disliked: Cleanliness, property conditions & facilities
It was nice but my ac wasn’t working it was very hot and my bathtub was dirty
Stayed 1 night in Apr 2024
Response from Customer Service on 29 Apr 2024
Yellie, we appreciate your feedback. It's unfortunate that your stay encountered some impediments, specifically in terms of the air conditioning functionality and the cleanliness of the bathroom. Rest assured, our team members continuously strive to provide a comfortable, and clean environment for our guests. These issues will be addressed promptly. We hope you'll consider giving us another opportunity to serve you better.

10/10 Excellent

Wesley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent management and staff! They go out of their way with friendliness and assistance. While the property was slightly dated, it was exceptionally clean. Great option for WW2 Museum.
Stayed 3 nights in Apr 2024
Response from Customer Service on 28 Apr 2024
Wesley, it's delightful to hear that you recognized the effort put in by the management and our team members at Sonesta ES Suites New Orleans Convention Center. Your comments regarding their friendliness and assistance truly warm our hearts. We're happy that our dedication to cleanliness met your expectations, despite the hotel's mature character. It's fantastic to learn that our hotel was the right fit for your visit to the WW2 Museum. We eagerly anticipate your return.

8/10 Good

Jose Michael

Location
Stayed 5 nights in Apr 2024
Response from ABrumfield on 27 Apr 2024
Hello Jose! Thank you for your review.

8/10 Good

Christopher

Travelled with group
Liked: Staff & service, amenities
Staff was friendly, especially the valet. Rooms were not cleaned, i.e., beds not made, towels not replaced. Had to ask for towels, oddly the front desk can't give towels out, unless housekeeping is present(?). The suites were large and are perfect for multiple people traveling together. Overall just above average. The facility is starting to look tired and slightly unkempt, but still a great space.
Stayed 2 nights in Apr 2024
Response from ABrumfield on 27 Apr 2024
Hello Christopher! Thank you for your review. I am sorry to hear about the lack of service during your stay. I will notify the proper management team for training and improvement of quality.

6/10 Okay

Takeeta

Liked: Cleanliness, staff & service
Stayed 3 nights in Apr 2024
Response from Customer Service on 28 Apr 2024
We appreciate the feedback, Takeeta.While it's great you enjoyed your time with us, we're disappointed your stay was anything less than perfect. We look forward to sharing a more positive experience with you soon.

10/10 Excellent

Skyler, Cape Coral

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great hotel with wonderful service
Stayed 1 night in Apr 2024
Response from Customer Service on 25 Apr 2024
Skyler, it's heartening to hear you appreciated your stay at Sonesta ES Suites New Orleans Convention Center. We're delighted that you had a positive experience with our exceptional service. Your feedback brings joy to our team members who work tirelessly to ensure guests enjoy their stay. We eagerly look forward to welcoming you back.

6/10 Okay

Jeremy

Travelled with family, Business traveller, Travelled with partner
The room inside was dusty and not clean throughout.
Stayed 2 nights in Apr 2024
Response from Customer Service on 24 Apr 2024
Jeremy, it is regrettable to hear about experience with cleanliness during your stay. Ensuring a spotless environment is one of our high priorities, and we'll make sure to take your comments onboard for immediate improvement. We hope you'll consider giving us another chance in the future.

4/10 Poor

Kourtney

Liked: Staff & service
Disliked: Property conditions & facilities
Overall the staff was great, however, one room the AC didn’t work. I was told that it was of the placement of the room. Outside area was ok, I didn’t visit the pool, it was too many people. Their breakfast was like any other complimentary meal, nothing special.
Stayed 3 nights in Apr 2024
Response from Customer Service on 23 Apr 2024
Kourtney, we're grateful for your feedback. It's wonderful to hear that our team members were able to make a good impression. We regret, however, that certain aspects of your stay fell short of expectations. It's disappointing to know that you faced inconvenience with the cooling system in one of your rooms. We want to ensure all our guests are comfortable at all times, and this concern has indeed merited our immediate attention. We're also sorry that our breakfast didn't align with your preferences, and we'll consider your comments as we continually strive to improve our offerings. Despite these issues, we sincerely hope that you would consider giving us another chance in the future.

8/10 Good

Dan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was helpful for getting a taxi but could use a little more help at the front desk.
Stayed 2 nights in Apr 2024
Response from ABrumfield on 21 Apr 2024
Hi Dan! Thanks for your review. We always strive to have a team available to assistance with all your needs. I am sorry to hear we could not meet that expectation for you.

10/10 Excellent

Anton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Polite and very friendly staff, a lot of options to dine in the area
Stayed 4 nights in Apr 2024
Response from Customer Service on 22 Apr 2024
Anton, it's wonderful to hear that you found our team members at Sonesta ES Suites New Orleans Convention Center polite and friendly. We are also glad that our location's variety of dining options added to your experience. We can't wait to welcome you back.

10/10 Excellent

Shameka

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They was nice and kindness
Stayed 1 night in Apr 2024
Response from Customer Service on 23 Apr 2024
Shameka, we're delighted to read your review of Sonesta ES Suites New Orleans Convention Center. It's wonderful to hear that our team members treated you with the kindness you deserved. We look forward to welcoming you back on your next visit to New Orleans Convention Center.

8/10 Good

Mona

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property exceeded my expectations in its customer service (getting a free upgrade), convenient location and breakfast buffet. The only downside was that my room was located next to the staircase door so I heard the door being opened and closed into the night and morning one night.
Stayed 2 nights in Apr 2024
Response from Customer Service on 21 Apr 2024
Mona, thank you for sharing your experience at Sonesta ES Suites New Orleans Convention Center. We're thrilled to hear that you appreciated our excellent customer service and enjoyed our convenient location as well as breakfast buffet. However, we apologize for any noise disruptions you experienced due to your room location. We value your feedback and hope to have the opportunity to serve you better in the future.

6/10 Okay

nicole

Travelled with family and small children
Liked: Staff & service
The staff was nice, very pleasant, the room just had some issues nothing major. We had to call the front desk to fix the television, then replace the television remote. We had to continuously as for more towels and wash clothes and housekeeping never came to clean the room, not even when we requested for the room to be clean. The room did have a damp carpet smell. But it was a safe place to stay and in walking distance of a lot downtown.
Stayed 3 nights in Mar 2024
Response from Customer Service on 21 Apr 2024
Nicole, we appreciate the feedback. It appears that there were some technical challenges with your entertainment system, for which we apologize. In addition, it seems you encountered some difficulties regarding linen replenishment and room cleaning. We aim to provide a vibrant and flawless living space so it's regrettable that this was not entirely your experience. The comments about the room's aroma are also noted. However, we're pleased to know that you found the location convenient and the surroundings safe. We hope to address these areas as we continuously work to enhance our guest experience.

10/10 Excellent

Traci

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Customer Service on 21 Apr 2024
Thank you for the 5 out of 5 rating, Traci!We're thrilled to see how much you enjoyed staying at Sonesta ES Suites New Orleans Convention Center. We look forward to hosting you again in the near future! Thank you again for sharing.

8/10 Good

Tim, Gold River

Liked: Cleanliness, staff & service, property conditions & facilities
Good base for nola
Stayed 8 nights in Apr 2024
Response from Customer Service on 19 Apr 2024
Tim, we're glad to hear that Sonesta ES Suites New Orleans Convention Center served as a solid foundation for exploring New Orleans. Thank you for choosing our hotel and taking the time to leave us this review. We hope to see you again soon!

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great manager. Please note there is a $250 charge on you CC for a hold you get back. Had one rude front desk person the first night when tv wasn't working right. Next morning the manager sent someone up and they fixed it right away. 3 blocks from St Charles Streetcar line. Get a pass, excellent way to get around. Approx 1 mile from Bourbon Street but much quieter at night. Property had a decent free breakfast, pool, weight room. We'd stay here again
Stayed 4 nights in Apr 2024
Response from Customer Service on 19 Apr 2024
Scott, thank you for sharing your experience at Sonesta ES Suites New Orleans Convention Center. We're pleased to hear the quick resolution of the TV issue and appreciate your patience with that. Your feedback on our manager's helpfulness is well received and will be shared with our team members. It's wonderful to know that our location, amenities, and overall ambiance met your expectations. We can't wait to welcome you again on your next visit to the city.

10/10 Excellent

Harry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best things about the property was the staff, especially the general manager, Taylor Inscoe. He was very accommodating and very open to suggestions that he implemented while there. The room was excellent. We were able to walk to the French Quarters in about 10 or 15 minutes, so location was great. This was our first trip to New Orleans and plan to go back next spring and stay at the same hotel. There is no need to go elsewhere.
Stayed 7 nights in Apr 2024
Response from Customer Service on 18 Apr 2024
Harry, thank you for the glowing review! Your kind words about Sonesta ES Suites New Orleans Convention Center and our dedicated general manager, Taylor Inscoe, truly warms our hearts. It's also wonderful to hear you enjoyed the convenience of our location and the quality of your room. It makes us even happier knowing you're already planning to join us again next spring. We eagerly anticipate your return. Safe travels until then.

8/10 Good

Karl

Business traveller
Liked: Staff & service, amenities
The staff were great and helpful. It’s an older property so its age shows. The location is optimal for walking to the river, casino and French Quarter. It’s a good spot for a short or long stay.
Stayed 6 nights in Apr 2024
Response from Customer Service on 17 Apr 2024
Karl, it's wonderful to know that you found our team members at Sonesta ES Suites New Orleans Convention Center both great and helpful. We're thrilled that you enjoyed the prime location, providing easy access to local attractions. While our property has a rich history, we are always striving to provide modern comforts. Thank you for your kind feedback and we hope to have the opportunity to welcome you back, whether for a short or a long stay.

6/10 Okay

Richard

Travelled with partner
The hotel was close to the WWII museum. It was also close to the St Charles streetcar route. The hotel soundproofing between rooms was non existent.
Stayed 6 nights in Apr 2024
Response from Customer Service on 17 Apr 2024
Richard, it's wonderful to hear you appreciated our location's proximity to key city attractions. However, we regret any disruptions you may have experienced due to room insulation. We take your comfort and privacy seriously and we're continually implementing improvement measures based on guest feedback. Please know we value your insights and hope to welcome you back in the future.

10/10 Excellent

Skyler, Cape Coral

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room for the price
Stayed 1 night in Apr 2024
Response from Customer Service on 16 Apr 2024
Skyler, we're thrilled to hear that you found great value in your stay at Sonesta ES Suites New Orleans Convention Center. Providing a pleasant experience at a competitive price point is important to us. We can't wait to welcome you back!

6/10 Okay

Tiffany

Business traveller, Travelled with partner
The staff was good, and we were able to get extra coffee and towels when we needed them. But it took a while for these things to be delivered. The bed was really uncomfortable, very hard. My husband and I both had a difficult time getting comfortable and getting sleep.The shower was also very uncomfortable. The water shot out very 'sharply' and made you feel like you were being stabbed. We were unable to adjust this, and we asked the staff on our first night there, but they never came up to try and fix it even though they said they would. We were there 4 nights, so this was an on going issue throughout our stay. The breakfast was great though. Always hot and fresh with plenty of variety.
Stayed 4 nights in Apr 2024
Response from Customer Service on 16 Apr 2024
Tiffany, thank you for taking the time to share your thoughts. We're glad our team members could assist you with extra amenities, and that our breakfast variety met your expectations. It's concerning however to hear about the difficulties you experienced during your stay. We apologize for any delay in delivering requested items, discomfort relating to the bed and any inconvenience with the shower. These matters will be reviewed for necessary improvements. We appreciate your patience and hope you will give us a chance to better serve you in the future.

10/10 Excellent

ABRION

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the way it was an apartment setting and the layout of the rooms. Love that checkin was so quick and convenient
Stayed 1 night in Apr 2024
Response from Customer Service on 16 Apr 2024
Abrion, it's wonderful to hear that you enjoyed the residential feel and layout of your rooms at Sonesta ES Suites New Orleans Convention Center. We're pleased that our quick, convenient check-in process added to your positive experience. We look forward to welcoming you back in the future.

6/10 Okay

Candyce J

Business traveller
Disliked: Cleanliness
I had to move my room three times due to a bad order and multiple things not functioning properly.
Stayed 3 nights in Apr 2024
Response from Customer Service on 14 Apr 2024
Candyce J, it's unfortunate to hear about the concerns you've expressed regarding your stay. It appears there were some hiccups regarding the room and we'd like to express our regret for any inconvenience caused. Continuously improving our guest experience is vital to us, and your feedback will serve as a valuable tool towards that goal. We hope you will consider giving us another chance to provide an improved stay in the future.

10/10 Excellent

Lori

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was well maintained and clean. The only downside was housekeeping only comes weekly so you had to go to the front desk every time you needed more towels. They don’t keep extra towels at the desk so you had to wait for someone to bring them to your room. The breakfast buffet had a wide variety of items.
Stayed 3 nights in Apr 2024
Response from Customer Service on 14 Apr 2024
Lori, thank you for taking the time to review your stay at Sonesta ES Suites New Orleans Convention Center. It's delightful to hear that you were impressed with the upkeep and neatness of our property. Understandably, the room refresh process could have been more seamless. Our team will review your feedback on in-room supplies to ensure more convenience for our guests. We're also glad you had the chance to enjoy our breakfast buffet with its expansive choice of items. We truly look forward to welcoming you back.

10/10 Excellent

Anatoly

Stayed 4 nights in Apr 2024

10/10 Excellent

cheri

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were very happy with our stay. Rooms were large, clean, and well equipped. Staff was very accommodating and friendly. Property was beautifully maintained and very nicely landscaped. There were numerous fabulous bars and restaurants within walking distance. We had a wonderful time, great night's rest, and nice breakfast to send us off on our cruise.
Stayed 1 night in Apr 2024
Response from Customer Service on 13 Apr 2024
Cheri, thank you for sharing your delightful experiences at Sonesta ES Suites New Orleans Convention Center. Your appreciation of our spacious, pristine rooms and well-maintained grounds is truly warming. It's great to hear our team members' hospitality added to your stay. We're equally delighted that our proximity to local eateries and bars enhanced your visit. We hope your cruise was just as memorable as your stay with us and look forward to your return.

6/10 Okay

SHEREE

Travelled with partner
Liked: Staff & service
Disliked: Amenities
Comp breakfast was good but no restaurant on site. Fire alarm went off one morning for several minutes and periodically throughout the morning. Very annoying. Had to request housekeeping. Would not stay here again. Area was rundown and away from french quater.
Stayed 6 nights in Apr 2024
Response from Customer Service on 13 Apr 2024
Sheree, it appears your stay fell short in a few areas, which is not reflective of the experience we aim to provide. We regret your meal options and the temporary disturbance caused by the alarm system didn't meet your expectations. Scheduled housekeeping has been introduced for safety measures, and we understand this adjustment may not suit everyone. Regarding location concerns, our proximity to various attractions caters to many guests, and we are sorry if it fell short for you personally. Your sentiment is invaluable for upholding our commitment to continuous improvement.

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities
The room and facilities and staff were excellent. A true gem
Stayed 1 night in Apr 2024
Response from Customer Service on 13 Apr 2024
Greg, thank you for sharing your wonderful experience at Sonesta ES Suites New Orleans Convention Center. We're delighted to know that our accommodations and facilities met your needs and that our team members made your stay truly memorable. We consider ourselves fortunate to be seen as a "gem" by our treasured guests like you. We look forward to your next arrival!

10/10 Excellent

David, ny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great free breakfast in the am but until 9:30 am get up early!
Stayed 3 nights in Apr 2024
Response from Customer Service on 10 Apr 2024
David, we're thrilled to hear that you enjoyed the complimentary breakfast at Sonesta ES Suites New Orleans Convention Center. We understand early mornings might be a bit challenging for some, so your advice for others to make sure they make the most of the breakfast is appreciated. We look forward to making your next stay with us even more delightful.

10/10 Excellent

Shelley, Edmonton

Stayed 4 nights in Apr 2024
Response from Customer Service on 29 Apr 2024
Thanks for the perfect rating, Shelley!We're pleased to hear that you have fully enjoyed your stay at Sonesta ES Suites New Orleans Convention Center, as we strive to create a full service experience for our guests. We can't wait to see you again soon!

6/10 Okay

Cantrell, Adams Run

Travelled with family
Liked: Staff & service, amenities
The property was ok however, there were several things that could be improved such as the room conditions. The rooms seem a bit outdated and could use upgrades.
Stayed 2 nights in Apr 2024
Response from Customer Service on 10 Apr 2024
Cantrell, we appreciate your objective assessment. Updating and enhancing room conditions is a key consideration for us, and your feedback plays a vital role in helping us identify areas for improvement. We're continuously working on improving our services and shall certainly look into this aspect further. Thank you for choosing us. We hope to serve you again and aim to provide a better experience.

10/10 Excellent

Katherine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the size of the room and affordability. The property is lovely - nice plantings and pool/recreation area.
Stayed 4 nights in Apr 2024
Response from Customer Service on 9 Apr 2024
Katherine, it's fantastic to hear your kind words about your stay at Sonesta ES Suites New Orleans Convention Center. We're thrilled you appreciated our vast guestrooms and budget-friendly rates. Further, knowing you enjoyed the beautifully landscaped grounds and our recreational facilities truly makes our day. Your satisfaction is our success. We can't wait to welcome you back!

10/10 Excellent

Denise

Great value & location
Stayed 3 nights in Apr 2024
Response from Customer Service on 9 Apr 2024
Denise, thank you for the kind words. We're thrilled to hear you found Sonesta ES Suites New Orleans Convention Center to be of good value and well-situated. We hope your journey was as enjoyable as your stay with us and look forward to welcoming you back in the future.

6/10 Okay

Vernita

Travelled with family
Clean and comfortable.
Stayed 2 nights in Apr 2024
Response from Customer Service on 9 Apr 2024
Vernita, thank you for sharing your experience. It's good to hear that you found comfort in your stay. We hope you'll give us another opportunity to impress you in the future.

10/10 Excellent

Kathy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay. The room was large. Had a small kitchenette and nice sitting space. Just blocks from the WW II Museum (which w like a lot). If you like to walk it was within walking distance of the garden district (about 1-1.5 mile walk) and the French quarter and downtown (maybe a mile or less). We knew there was and additional daily parking fee but was surprised to hear it was $42.50 a day for valet parking. There is an open lot about a block away that had $20 a day overnight parking. We chose the valet, thought it was safer. Free daily breakfast...it was very good. Staff was very friendly and helpful. Would absolutely stay there again if I return to New Orleans.
Stayed 2 nights in Apr 2024
Response from Customer Service on 8 Apr 2024
Kathy, it warms our hearts to know you had such a delightful experience at Sonesta ES Suites New Orleans Convention Center. We're glad you appreciated the spacious rooms, convenient kitchenette, and inviting sitting area. Having numerous attractions within a manageable distance definitely enriches every guest's stay. Your kind words about the free breakfast, as well as the friendliness and helpfulness of our team members, perfectly capture our ongoing commitment to guest satisfaction. Regarding parking, we are constantly exploring ways to provide more cost-effective solutions. Your willingness to choose us again on your next visit promises great hope and encouragement. We eagerly anticipate your return!

10/10 Excellent

Miguel, Murrieta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
THIS PLACE WAS AMAZING AND EPIC!! The staff was amazing, courteous , and extremely professional. All the shopping and entertainment were just a few blocks away. Will definitely come back here again.
Stayed 2 nights in Apr 2024
Response from ABrumfield on 6 Apr 2024
Hello Miguel!! We look forward to your next visit to our property. I am sure there's many more sites and activities that we can assist in exploring.

10/10 Excellent

Reid, Draper

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient to convention center and great restaurants. Enjoyable stay!
Stayed 1 night in Apr 2024
Response from ABrumfield on 4 Apr 2024
Hello Reid! Thanks for your review. We love that we are in a prime location for your stay.

10/10 Excellent

Indra

Liked: Cleanliness, staff & service, property conditions & facilities
The only issue is parking. Best use the streetcar if you are planning to stay in the area or the French Quarter.
Stayed 4 nights in Mar 2024
Response from ABrumfield on 4 Apr 2024
Thank you Indra for your review! Sorry for any inconvenience parking may have caused. We recommend that on your next visit with us, you stop and speak with our concierge who can assist you with a Jazzy Pass for those streetcar rides.

2/10 Terrible

Tim

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was dirty, had roaches, smelled bad, and some incompetent and rude staff. This was unfortunate as I will never ever stay in this place ever again. This is how you set the bar really low!
Stayed 4 nights in Mar 2024
Response from ABrumfield on 2 Apr 2024
Hello Tim! We do apologize for your experience here at Sonesta ES! It is reviews like yours that help us to update our property and train our staff to provide quality service. If you would like to further discuss your claims. Please feel free to reach put to us.

10/10 Excellent

Bianca

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very nice and welcoming! My room was a lot bigger than I expected which was very convenient for me. There were some areas of the room that needed to be renovated, but besides that, I enjoyed my stay there!
Stayed 4 nights in Mar 2024
Response from Customer Service on 2 Apr 2024
Bianca, it's wonderful to hear that you felt welcomed by our team members at the Sonesta ES Suites New Orleans Convention Center, and that you found the spaciousness of your room convenient. We continuously strive to improve, and your observation about certain aspects of the room needing attention will aid us in our efforts. We're thrilled that you enjoyed your stay and we look forward to welcoming you back in the future.

10/10 Excellent

Stephani

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet environment that made us feel comfortable. Location of hotel makes it easy to walk to stores or restaurants.
Stayed 4 nights in Mar 2024
Response from Customer Service on 2 Apr 2024
Stephani, we're thrilled to hear that you enjoyed the tranquil atmosphere and convenient location of Sonesta ES Suites New Orleans Convention Center. Being accessible to local shopping and dining options is something we take pride in. We hope to see you again for another pleasant experience. Thank you so much for sharing your feedback.

10/10 Excellent

Evon

Stayed 1 night in Mar 2024
Response from Customer Service on 21 Apr 2024
Thank you for sharing your perfect rating with us, Evon!It's wonderful to see how much you appreciated your time at Sonesta ES Suites New Orleans Convention Center! We want everyone to feel right at home at Sonesta ES Suites New Orleans Convention Center. Being able to create a feeling of home is exactly what we aim to do!We look forward to sharing another amazing experience with you soon!

8/10 Good

JORGE

Liked: Cleanliness, staff & service, property conditions & facilities
No parking, only valet or street
Stayed 4 nights in Mar 2024
Response from Customer Service on 1 Apr 2024
Jorge, thank you for your feedback. It seems you had concerns regarding our parking arrangements. We understand that everyone has unique preferences so we provide both valet service for convenience and street parking as an alternative option. We hope this didn't considerably detract from your overall stay. We appreciate your understanding in the matter and hope Sonesta ES Suites New Orleans Convention Center can welcome you back someday.

8/10 Good

lisa

Stayed 2 nights in Mar 2024
Response from Customer Service on 21 Apr 2024
We appreciate you sharing this positive rating, Lisa!The comfort of our guests is important to us so we can't wait to see you back again at Sonesta ES Suites New Orleans Convention Center. We want to share an even more enjoyable experience with you next time.