Uptown and Carrollton District Hotels, New Orleans

"Room was clean, staff was nice. However, 3 different staff told me I could get $13 of food/drink/mini bar and it would be free. It was not. I grabbed a Red Bull and Twix from th"

"Our 3-day, 2-night stay at the New Orleans location was extremely disappointing.(weekdays, no major events in town, month of March) easily the worst experience we’ve had so far. We’ve genuinely received better service at a basic motel. 1.The staff had a noticeable attitude, and service was incredibly inconvenient. We stayed on the 6th floor and had to go up and down multiple times a day because no one was available to assist upstairs. 2. There were multiple maintenance issues throughout our stay lights not working, conditioner was empty, our key was randomly deactivated, and the shower rainfall feature didn’t work. We reported all of this to the front desk, but instead of actually fixing the problems, staff kept telling us to “do this” or “do that,” as if we didn’t know how to operate basic things like turning on lights. Nothing was properly resolved. 3. We also felt there was some level of profiling, which made the experience even more uncomfortable. 4.To make matters worse, fire alarm tests were conducted repeatedly at 8 AM and again in the evening. The constant disruptions were exhausting and completely ruined our trip. Overall, this stay fell far below expectations. Definitely not returning. Just one guy African American guy was helpful-so thank you ."

"When I arrived, the toilet wouldn’t flush, the refrigerator didn’t work, the tub drained extremely slow and taking 2 elevators to get to the 20th floor was not for me. "

"Hotel rooms and hallways and elevators are worn out and in dire need of updating "

"My husband and I stayed in the Monteleone for the second time and it is by far the best hotel we have stayed in including all the other big hotels in the French Quarter. We honeymooned in New Orleans in 1974 and have made many many trips over the years. We are an older couple and wanted to go one more time at least. So glad we stayed in this hotel. From the minute we pulled up in our car and were greeted by Blue to the time Zachary picked up our bags and took us to our car, the service was excellent! The housekeeping staff is unbelievably good. Most days our room was serviced twice with fresh everything. Our robes an slippers were laid out in the evening, bed turned back, chocolate was left, ice in the ice bucket and one day they even left a cloth to wipe your computer screen or glasses. The valet service was a little overwhelmed on Sunday when we checked out and we had a wait, but it certainly did not detract from our amazing stay."

"There was no hot water!! "

"The hotel is in a great location - close to the many areas within New Orleans and accessible to public transportation. It was clean, the staff were so friendly and accommodating. We loved the courtyard for unwinding and the pool. We would definitely stay here again!"

"Absolutely loved my stay here. It was lovely. The property is beautiful, clean and the staff nice. Valet was awesome to work with and always had my car ready when I needed it. Room was large and comfortable with high ceilings and. high end finishes in the bathroom. Quiet and the hallways are large and spacious. Didn't have time while there to try the restaurants but they looked nice as well. "

"Not open"