Nelly Bay Tours and Activities

Positives: Check-in was smooth, and the location was convenient with the added benefit of free parking. Negatives: When booking, I specifically requested a quiet room for our babymoon. Unfortunately, the room we were initially assigned was very noisy. The walls were extremely thin—we could hear conversations from other guests, traffic from the road, and even a washing machine running at 2am right outside our door. Given that occupancy appeared low, it was disappointing to be placed so close to other guests. As a result, I struggled to sleep for the first three nights. Being pregnant and also dealing with a cold, this significantly impacted our stay and ended up being the biggest letdown of the trip. After raising the issue with reception, we were moved to a room at the back of the property for the remaining nights. This room was much quieter, and I was finally able to rest. While I do appreciate the staff’s efforts to resolve the situation, it was frustrating that we weren’t allocated a more suitable room from the beginning. Overall, the resort felt overpriced for what it offers. Housekeeping is only provided at an additional cost, and the rooms and bathrooms are quite dated, with poor soundproofing.

Liked: Perfect location to get around central Surfers, epic view from balcony. Large apartment, perfect for family of 4. Comfy beds. Disliked: Huge clump of hair left hanging out of shower drain. Dryer would only work with about 5 items, majority of load had to be hung on a small rack. Dishwasher did not work. No salt, pepper, conditioner, tea, coffee etc. Collecting and dropping keys from Orchid Ave when driving and staying at Soul wasn't ideal, wasn't too bad as we knew the area but could be difficult if you didn't. Apartment and furnishings quite dated.