6/10 Okay
April
Travelled with family
9 Apr 2024
Liked: Cleanliness
We booked Zimbali because we love nature, and wanted to do the retreat experience they offer. The property is beautiful, and filled with nature. We had researched the property for quite some time so knew alot about it, but not from the owners personally. We did the farm to table 5 course meal, and the rasta tour. Both were amazing. Natalie (a staff member there) was wonderful as well as the other staff members. The issue we had was with the owners. Mark for the most part was welcoming and assisted us with getting a cab into town. His wife/co owner Alesia was rude. She never acknowledged us when we got there. Anytime we asked her a question she was dismissive, had a rude tone and made it seem like we were intruding on her space by talking. The first night, she shut all the lights off around us while we were sitting there (it was 8pm). The second night, she told us we were being too loud and would wake her kids with the gate (that is at the retreat) and by playing music/talking. We were not loud AT ALL, but you can hear the neighbors sneeze at this place it’s so quiet. Lastly, we asked for the 420 package from her and she said “no, stores closed.” although the items were in her room and there’s no store hours. After that, we chose not to engage with her. Had to shorten due to Expedia's character limits. Blessings.
April
Stayed 4 nights in Apr 2024