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Reviews of Hyatt Place Nashville Downtown

3 out of 5
Hyatt Place Nashville Downtown
301 3rd Ave S, Nashville, TN

Reviews

9.0

Wonderful

Rating 10 - Excellent. 2702 out of 4060 reviews" "
Rating 8 - Good. 862 out of 4060 reviews" "
Rating 6 - Okay. 275 out of 4060 reviews" "
Rating 4 - Poor. 123 out of 4060 reviews" "
Rating 2 - Terrible. 98 out of 4060 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Antonio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central to everything
Stayed 3 nights in May 2024

10/10 Excellent

michael

Travelled with family
Staff very good. Construction right next door made it a little annoying
Stayed 4 nights in May 2024

10/10 Excellent

Stephanie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. Pricey, but good
Stayed 1 night in May 2024

10/10 Excellent

david

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 1 night in May 2024

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking not great. small garage but doable. Great breakfast and good rooms
Stayed 1 night in May 2024

10/10 Excellent

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, walking distance to Broadway and everything you need! 15 mins from airport.. clean comfortable rooms, good buffet breakfast each morning included. We will return!
Stayed 3 nights in May 2024
Response from Hyatt Place Nashville Downtown on 22 May 2024
Thank you for staying with us.Your feedback is greatly appreciated.

10/10 Excellent

Josie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Hyatt Place Nashville Downtown on 22 May 2024
Thank you for staying with us.

10/10 Excellent

Christie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at the Hyatt Place was great. It’s in a very convenient location, just 3 blocks from Broadway and several restaurants and shopping. The room was nice and clean. Staff were friendly and helpful, and they even held our bags free of charge after check out so we could do some more shopping and exploring before our later flight. Would definitely stay here again!
Stayed 3 nights in May 2024

4/10 Poor

Christine

I asked for a bottle of water since I couldn’t find any in the room. I been told that is dispensed only at the reception desk and only to members of the hotel! Really???? I pay $200.00 for one night stay and cannot get a bottle of water???
Stayed 1 night in May 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Hyatt Place Nashville Downtown on 22 May 2024
Thank you for staying with us.

10/10 Excellent

Steve ray

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay, really enjoyed it.
Stayed 3 nights in May 2024
Response from Hyatt Place Nashville Downtown on 22 May 2024
Thank you for staying with us.

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived late due to flight delay. We booked a king bed but they had only 2 queens available, but would transfer us when the correct room became available. Never happened. The restaurant was advertised by the hotel as being open until11 pm, and although we arrived at 10 pm, the restaurant was closed. Other than that, we loved our stay, and the location was great.
Stayed 6 nights in May 2024

10/10 Excellent

Natalie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extra seating area in the rooms make it a much more comfortable stay
Stayed 3 nights in May 2024
Response from Hyatt Place Nashville Downtown on 22 May 2024
Thank you for staying with us.

10/10 Excellent

Maureen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was nice, helpful
Response from Hyatt Place Nashville Downtown on 22 May 2024
Thank you for staying with us.

6/10 Okay

Andrea Ruth

Stayed 3 nights in May 2024
Response from Hyatt Place Nashville Downtown on 22 May 2024
Thank you for staying with us.

10/10 Excellent

Maureen

Liked: Cleanliness, staff & service, property conditions & facilities
All of the staff very helpful. Thanks
Stayed 3 nights in May 2024
Response from Hyatt Place Nashville Downtown on 22 May 2024
Thank you for staying with us.

10/10 Excellent

michael

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
the construction next door buy that is progress
Stayed 3 nights in May 2024

10/10 Excellent

troy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We accidentally booked room for the wrong night. Kelsey was amazing at working with Expedia personnel to assist. The hotel was clean, in a great location, and breakfast was delicious. Definitely recommend!
Stayed 1 night in May 2024
Response from Hyatt Place Nashville Downtown on 22 May 2024
Thank you for staying with us.Your feedback is greatly appreciated.

4/10 Poor

Lori

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Frozen fruit for breakfast was odd. 4th Hyatt this trip and all others had fresh fruit. Once it defrosted it was gross. This location is near construction. Jack hammer started at 7am sharp and could be heard through the hotel. Hyatt can’t do anything about it but you will not sleep in. Hard if you have been out all night
Stayed 1 night in May 2024

8/10 Good

Gene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was nice but not as quality as you would expect for the price. I guess you pay for the convenience of being just a block from popular Broadway bars. The room and bathroom was clean with no issues. The free breakfast was very good with plenty of choices and seating. The self-parking option at the hotel is recommended. The fee is par with nearby garages. It is a good choice because it is an attached parking garage with direct inside access to the rooms via elevator.
Stayed 3 nights in May 2024

10/10 Excellent

Jackson

Liked: Cleanliness, staff & service, property conditions & facilities
bar, market, didn't like the amount of noise
Stayed 2 nights in May 2024

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Short distance to strip.
Stayed 4 nights in Feb 2024
Response from Hyatt Place Nashville Downtown on 22 May 2024
Thank you for staying with us.

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We love that breakfast was included and it’s accessibility to everything.
Stayed 5 nights in May 2024
Response from Hyatt Place Nashville Downtown on 22 May 2024
Thank you for staying with us.Your feedback is greatly appreciated.

10/10 Excellent

Francis, Woodstown

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was located very walkable to the convention center.
Stayed 2 nights in May 2024
Response from Hyatt Place Nashville Downtown on 22 May 2024
Thank you for staying with us.

10/10 Excellent

Jessie

Liked: Cleanliness, staff & service, property conditions & facilities
The property was clean and the staff friendly.
Stayed 2 nights in May 2024
Response from Hyatt Place Nashville Downtown on 22 May 2024
Thank you for staying with us.Your feedback is greatly appreciated.

4/10 Poor

Nicole Costa, Elizabeth

Travelled with family
Liked: Property conditions & facilities
Disliked: Cleanliness
Property was nice but no one ever came to clean the room nor leave clean towels. Lots of places to enjoy the food and music, people are very friendly.really loved Nashville
Stayed 2 nights in May 2024

10/10 Excellent

Patricia

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very nice. The rooms are clean and they have some quick snack options in the lobby. The breakfast was just okay but the location is great! Walking distance to every thing.
Stayed 2 nights in May 2024

10/10 Excellent

Monique

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024
Response from Hyatt Place Nashville Downtown on 22 May 2024
Thank you for staying with us.

10/10 Excellent

Miranda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very professional and polite.
Stayed 1 night in May 2024
Response from Hyatt Place Nashville Downtown on 22 May 2024
Thank you for staying with us.Your feedback is greatly appreciated.

8/10 Good

garnell

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 4 nights in May 2024
Response from sw on 13 May 2024
Thank you for taking the time to share your thoughts about your stay with us. I am so glad that you enjoyed the experience!

10/10 Excellent

Andrew

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The continental breakfast here is fantastic and is definitely a selling point for a return.
Stayed 2 nights in May 2024
Response from Mary Kate Reid on 12 May 2024
Andrew,Thank you for your wonderful review! We're thrilled you enjoyed your stay with us and appreciate your kind words. Looking forward to welcoming you back soon!

8/10 Good

Debra, Senoia

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff was rude in bar area
Stayed 1 night in May 2024
Response from Mary Kate Reid on 12 May 2024
Debra,I am sorry to hear that your experience was less than satisfactory. We appreciate any feedback and would love to hear more about what we could do better, We hope to see you again in the future.

10/10 Excellent

Pam

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely recommend.
Stayed 1 night in May 2024
Response from Mary Kate Reid on 12 May 2024
Pam,Thank you for your wonderful review! We're thrilled you enjoyed your stay with us and appreciate your kind words. Looking forward to welcoming you back soon!

10/10 Excellent

susan

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 1 night in May 2024
Response from Mary Kate Reid on 12 May 2024
Susan,Thank you for your wonderful review! We're thrilled you enjoyed your stay with us and appreciate your kind words. Looking forward to welcoming you back soon!

6/10 Okay

Ali Okan

Disliked: Staff & service, amenities
Very average hotel, Hyatt brand is misleading.
Stayed 1 night in May 2024
Response from Mary Kate Reid on 12 May 2024
Ali,Jeffery,I am sorry to hear that your experience was less than satisfactory. We appreciate any feedback and would love to hear more about what we could do better, We hope to see you again in the future.

10/10 Excellent

Travis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to broadway!
Stayed 2 nights in May 2024
Response from Mary Kate Reid on 12 May 2024
Travis,Thank you for your wonderful review! We're thrilled you enjoyed your stay with us and appreciate your kind words. Looking forward to welcoming you back soon!

10/10 Excellent

Shannon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great vacation
Stayed 1 night in May 2024
Response from Mary Kate Reid on 12 May 2024
Shannon,Thank you for your wonderful review! We're thrilled you enjoyed your stay with us and appreciate your kind words. Looking forward to welcoming you back soon!

10/10 Excellent

Jeanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast best I have had
Stayed 1 night in May 2024
Response from Mary Kate Reid on 12 May 2024
Jeanne,Thank you for your wonderful review! We're thrilled you enjoyed your stay with us and appreciate your kind words. Looking forward to welcoming you back soon!

8/10 Good

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024
Response from Mary Kate Reid on 12 May 2024
Jose,Jeffery,I am sorry to hear that your experience was less than satisfactory. We appreciate any feedback and would love to hear more about what we could do better, We hope to see you again in the future.

10/10 Excellent

Bernadette F

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Mary Kate Reid on 12 May 2024
Bernadette,Thank you for your wonderful review! We're thrilled you enjoyed your stay with us and appreciate your kind words. Looking forward to welcoming you back soon!

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The location is great. The staff were amazing. Everything is right outside the hotel. Couldn’t ask for a better location for downtown Nashville. It is kinda loud from honking and whatever, but that was to be expected. You’re better off taking the stairs when checking out on a Sunday. There are only two elevators and they are all jammed up. But, we would definitely stay here again.
Stayed 2 nights in May 2024
Response from Mary Kate Reid on 12 May 2024
William,Thank you for your wonderful review! We're thrilled you enjoyed your stay with us and appreciate your kind words. Looking forward to welcoming you back soon!

10/10 Excellent

Michael A

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time staying there and worth it.
Stayed 1 night in May 2024
Response from Mary Kate Reid on 12 May 2024
Michael,Thank you for your wonderful review! We're thrilled you enjoyed your stay with us and appreciate your kind words. Looking forward to welcoming you back soon!

10/10 Excellent

Philip, windsor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing unique per se, but a great hotel, nice room and great proximity to Broadway. Price is steep but is expected to be in that area.
Stayed 2 nights in May 2024
Response from Mary Kate Reid on 12 May 2024
Philip,Thank you for your wonderful review! We're thrilled you enjoyed your stay with us and appreciate your kind words. Looking forward to welcoming you back soon!

8/10 Good

Jean

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good at meeting our needs
Stayed 2 nights in May 2024
Response from Mary Kate Reid on 12 May 2024
Jean,Thank you for your wonderful review! We're thrilled you enjoyed your stay with us and appreciate your kind words. Looking forward to welcoming you back soon!

8/10 Good

Rachel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walkable distance to Broadway, the Hall of Fame, Bridgestone, and Nissan stadium. Only reason for the 4 stars is because the parking is not easy - garage is always full. Too many conpact car spaces and not enough regular spaces.
Stayed 2 nights in May 2024
Response from Angeli on 6 May 2024
Hello, Rachel! Thank you for sharing your honest feedback. I do apologize for the inconvenience you experienced. We will continue to improve and do our best. I'm glad you still enjoyed your stay with us. I will share your review with our operations team. Once again, thank you and I'm hoping to host you again soon. Be safe!

10/10 Excellent

bridget

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything. Rooms were clean and staff was friendly
Stayed 4 nights in Mar 2024
Response from Angeli on 6 May 2024
Hello, Bridget! Thank you for sharing your honest feedback. I'm glad you enjoyed your stay with us. I will share your review with our operations team. Once again, thank you and I'm hoping to host you again soon. Be safe!

2/10 Terrible

Nick

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Jackhammer construction starts at 6 am. You can’t sleep. They should warn people booking of this. Nobody wants to vacation to a jackhammer early wake up.
Stayed 1 night in May 2024
Response from Angeli on 6 May 2024
Hello, Nick! Thank you for sharing your honest feedback. I do apologize for the inconvenience you experienced. We will continue to improve and do our best. I'm glad you still enjoyed your stay with us. I will share your review with our operations team. Once again, thank you and I'm hoping to host you again soon. Be safe!

10/10 Excellent

Randy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Short walk to Broadway
Stayed 1 night in May 2024
Response from Angeli on 6 May 2024
Hello, Randy! Thank you for sharing your honest feedback. I'm glad you enjoyed your stay with us. I will share your review with our operations team. Once again, thank you and I'm hoping to host you again soon. Be safe!

10/10 Excellent

Joseph

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Really close to everything.
Stayed 4 nights in Mar 2024
Response from Angeli on 6 May 2024
Hello, Joseph! Thank you for sharing your honest feedback. I'm glad you enjoyed your stay with us. I will share your review with our operations team. Once again, thank you and I'm hoping to host you again soon. Be safe!

10/10 Excellent

Brad

Liked: Property conditions & facilities
Na
Stayed 1 night in May 2024
Response from Angeli on 6 May 2024
Hello, Brad! Thank you for sharing your honest feedback. I'm glad you enjoyed your stay with us. I will share your review with our operations team. Once again, thank you and I'm hoping to host you again soon. Be safe!