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Reviews of Dusit D2 Nairobi

3.5 out of 5
Dusit D2 Nairobi
14 Riverside, Riverside Woods, 14, Nairobi, Nairobi County

Reviews

9.2

Wonderful

Rating 10 - Excellent. 83 out of 111 reviews" "
Rating 8 - Good. 20 out of 111 reviews" "
Rating 6 - Okay. 6 out of 111 reviews" "
Rating 4 - Poor. 0 out of 111 reviews" "
Rating 2 - Terrible. 2 out of 111 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

mademoisElla, Sweden

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Zero regrets. Hope to be back soon! Was there with my 5 year old daughter, perhaps better catered for business, but we still enjoyed every minute.
Stayed 7 nights in Mar 2020

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020
Response from Admin on 18 Feb 2020
Dear Valued Guest, Thank you for taking the time to give feedback on your recent stay with us. We are delighted that overall the experience was to your satisfaction. We look forward to hosting you again soon.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast omelette was small. The staff was amazing
Stayed 2 nights in Jan 2020
Response from Admin on 22 Jan 2020
Dear Valued Guest, Thank you for taking the time to leave a review. It is a delight that you were happy with the service offered by our staff. With regards to the omelette, I have escalated it with our Executive chef and we will ensure consistency. We look forward to hosting you again soon!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2020
Response from Admin on 20 Jan 2020
Dear Valued Guest, Thank you for having taken your precious time to post your feedback and experience on your recent stay at dusitD2 hotel. We are delighted to know that you enjoyed your stay with us and that you were most satisfied with our team members’ services and interaction with you. We look forward to hosting you again soon. Kind regards,

10/10 Excellent

Dayo, UK

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were friendly all the way. Breakfast was great, with excellent variety. Will definately stay here on my next visit.
Stayed 3 nights in Dec 2019
Response from Admin on 8 Jan 2020
Dear Valued Guest, Thank you for choosing to stay with us at the dusitD2 hotel. We are glad that the service was to your expectation and satisfaction. We appreciate your positive feedback and look forward to hosting you again soon. Kind regards,

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very modern feel, very clean, very comfy. If we come again I’d definitely stay here.
Stayed 6 nights in Dec 2019
Response from Admin on 7 Jan 2020
Dear Valued Guest, Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our ambiance and the hotel environment. We are pleased that you found value and hospitality during your stay. We look forward to hosting you again soon. Kind regards,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Admin on 30 Dec 2019
Dear Valued Guest, Thank you for taking the time to leave a review. We appreciate your feedback and look forward to hosting you again soon. Warm regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Sep 2019
Response from Admin on 14 Oct 2019
Dear Valued Guest, Thank you for taking the time to share your review of your recent stay with us. We value your feedback and appreciate your positive feeling. Again, thank you for staying with us and we hope to see you soon at Dusit D2. Kind Regards

10/10 Excellent

Verified traveller

Stayed 3 nights in Oct 2019
Response from Admin on 10 Oct 2019
Dear Valued Guest, Thank you for taking the time to share your review of your recent stay with us. We value your feedback and appreciate your positive feeling. Again, thank you for staying with us and we hope to see you soon at Dusit D2. Kind Regards

10/10 Excellent

Devin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Admin on 7 Oct 2019
Dear Valued Guest, Thank you for taking the time to share your review of your recent stay with us. We value your feedback and appreciate your positive feeling. Again, thank you for staying with us and we hope to see you soon at Dusit D2. Kind Regards

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Larger than average rooms, good gym, excellent service. I have stayed here several times before and will come back. My only criticism relates to the room service menu. It’s quite boring and has no Thai food on offer...strange given that this is a Thai hotel chain and it has a really good Thai restaurant (Soi) on the ground floor.
Stayed 3 nights in Sep 2019
Response from Admin on 25 Sept 2019
Dear Valued Guest, Thank you for taking the time to write a review from your recent stay with us. It is wonderful to see how well you describe your time at the hotel especially your interaction with our associates and that you were happy with our amenities. We appreciate your feedback on having the SOI food items on the room service menu, however, it is a specialty restaurant. We will put this into consideration in the near future. Looking forward to having you again. Kind regards

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Back its very best
An absolute faultless stay from start to finish. Every member of staff without exception were outstanding.The quality of the rooms are the best in Nairobi. Very spacious and well fitted. The breakfast buffet is excellent and the staff there were exception, in particular Koki, Helen and the best egg chef around, Bernadette. The welcome at reception is always greeted with a smile. Lorah was outstanding. It is my hotel of choice in Nairobi
Stayed 6 nights in Sep 2019
Response from Admin on 17 Sept 2019
Dear Valued Guest, Greetings from D2! Thank you for taking the time to leave a review from your recent stay with us. We are glad that your overall stay was an enjoyable one and firmly believe that we have an amazing team, your genuine praise for Koki, Hellen, Lorah and Bernadette proves this. It is such a delight that you are pleased with the ambiance, rooms, breakfast selection and staff. We are humbled by your great review. Again, thank you for staying with us and we hope to see you soon at Dusit D2. Best regards,

6/10 Okay

Paresh

Liked: Cleanliness, room comfort
Dusit2 Nairobi
Not as good as third bed was not made up when we got in late in the evening. The view from the window was non existent - wall painted. Space in the room was adequate.
Stayed 2 nights in Sep 2019
Response from Admin on 17 Sept 2019
Dear Valued Guest, I would like to thank you for having taken your precious time to post your feedback and experience on your recent stay at dusitD2 hotel. Please accept our sincere apologies for the shortfall in our services that you experienced during your stay with us. We are sorry that during your stay after your request for a third bed it took so long to be made up. However, had you requested for the bed at the point of reservation we would have made prior arrangements. On behalf of the entire team of Dusit D2NA, I would like to personally thank you for choosing to stay at our property and also taking the time out to provide feedback to our service. It is greatly appreciated as through it we continually improve. Kind regards,

10/10 Excellent

Ese, Lagos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything! Amazing hotel and people. Service is excellent. Rooms are our of this world! Everything works Security is water tight - you would expect that after the recent issues. Sometimes a pain, but necessary.
Stayed 2 nights in Sep 2019
Response from Admin on 12 Sept 2019
Dear Valued Guest, I would like to thank you for residing at dusitd2 on your recent visit to Nairobi and for taking the time to review our hotel. We are glad to learn that your overall stay with us was an enjoyable one. Thank you for your positive comments regarding our team members and security. We shall extend your appreciation to our team. We are delighted to have hosted you in our Hotel and do hope to host you once again in the not too distant future. Kind Regards,

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dusit is back!
Dusit is back. Staff is as friendly as before, but some processes are a bit slow. Reception needs to be better organized and work faster. Airport transfer is absolute value for money as they offer wifi in their shuttle you can work on the way. drivers are well trained and very helpful. SOI Restaurant staff understand their job! Great to have a conversation and laugh with them. Beds still huge, rooms very comfortable! The early check-in topped it off! Great that Dusit is back!
Stayed 2 nights in Aug 2019
Response from Admin on 30 Aug 2019
Dear Valued Guest, Thank you for taking the time to leave us a review. We are appreciative of your comments and naturally disappointed you were not satisfied with the slow service at the point of check-in. Your comments present a great opportunity for our team to re-evaluate and improve our operations, and for that we are grateful. Once again, we appreciate your constructive comments as it is only through feedback such as yours, that we can see where improvements need to made. It is such a delight that you are pleased with our airport transfers, our staff and the room amenities. Thank you once again for your valuable review. We look forward to hosting you soon. Kind regards,

10/10 Excellent

NoelC, San Francisco

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I arrived late at night but check in with Mike was smooth and relaxed also I awoke a bit late for breakfast but was still able to get a decent breakfast even though the breakfast area had closed
Stayed 1 night in Aug 2019
Response from Admin on 30 Aug 2019
Dear Valued Guest, Greetings from D2! Thank you for taking the time to leave a review from your recent stay with us. We firmly believe that we have an amazing team and your genuine praise for Mike proves this. It is such a delight that you are pleased with the service offered and our breakfast selection. We are humbled by your great review. We shall extend your appreciation to our team. Again, thank you for staying with us and we hope to see you soon at Dusit D2 Regards

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simply elagant, marvellous experience. We made last minute reservations but the staff were very helpful and managed to accommodate us despite the short notice. The rooms are exquisite. The property is just out of this world. Keep up the good job
Stayed 1 night in Aug 2019
Response from Admin on 4 Sept 2019
Dear Valued Guest, I would like to thank you for residing at dusitd2 on your recent visit to Nairobi and for taking the time to review our hotel. We are glad to learn that your overall stay with us was an enjoyable one. Thank you for your positive comments regarding our team members, food and your experience at the hotel. We shall extend your appreciation to our team. We are delighted to have hosted you in our Hotel and do hope to host you once again in the not too distant future. Kind Regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019
Response from Merrylyne on 28 Aug 2019
Dear Valued Guest, Thank you for staying with us. We appreciate your positive feedback and look forward to welcoming you back again soon.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Business Hotel
Great business hotel, I had a couple of very enjoyable stays at the Dusit. My thoughts to those caught up in the recent atrocities.
Stayed 3 nights in Nov 2018

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in a safe area
This is a lovely hotel and great rooms. It’s a shame you have to actually leave the hotel (not the complex) to get to the pool, which is also situated behind a building so loses the sun quite early if that’s what you are going for.
Stayed 1 night in Nov 2018
Response from Admin on 21 Nov 2018
Dear Sarah, Thank you for choosing to stay with us and sharing your valued feedback. At Dusit D2Na, it is our top priority to provide a delightful experience to our guests. Your kind words will definitely encourage and motivate us as we strive towards doing so. We apologize about the pool not being near the hotel . We really enjoyed hosting you. Thank you very much and we look forward to hosting you again.

10/10 Excellent

Shavonda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018
Response from Admin on 12 Nov 2018
Dear Shavonda, Thank you for choosing to stay with us and sharing your valued feedback. At Dusit D2Na, it is our top priority to provide a delightful experience to our guests. Your kind words will definitely encourage and motivate us as we strive towards doing so. We really enjoyed hosting you. Thank you very much and we look forward to hosting you again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018
Response from admin on 11 Oct 2018
Dear Valued Guest, Thank you for reviewing your recent visit at dusit D2 nairobi. This is exactly the type of experience we strive to create for each and every guest, and it is wonderful to know that you truly enjoyed every aspect of your stay with us. I will happily share your kind words with the entire team. In the meantime, we look forward to welcoming you back to dusit D2 nairobi in the nearest future.

8/10 Good

Trishna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business
Overall a lovely stay
Stayed 2 nights in Aug 2018
Response from Admin on 11 Oct 2018
Dear Valued Guest, Thank you for reviewing your recent visit at dusit D2 nairobi. This is exactly the type of experience we strive to create for each and every guest, and it is wonderful to know that you truly enjoyed every aspect of your stay with us. I will happily share your kind words with the entire team. In the meantime, we look forward to welcoming you back to dusit D2 nairobi in the nearest future.

8/10 Good

Rosalind

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2018
Response from Admin on 11 Oct 2018
Dear Valued Guest, Thank you for reviewing your recent visit at dusit D2 nairobi. This is exactly the type of experience we strive to create for each and every guest, and it is wonderful to know that you truly enjoyed every aspect of your stay with us. I will happily share your kind words with the entire team. In the meantime, we look forward to welcoming you back to dusit D2 nairobi in the nearest future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2018
Response from Admin on 5 Sept 2018
Dear Valued Guest, Thank you for choosing to stay with us and sharing your valued feedback. At Dusit D2Na, it is our top priority to provide a delightful experience to our guests. Your kind words will definitely encourage and motivate us as we strive towards doing so. We really enjoyed hosting you. Thank you very much and we look forward to hosting you again

8/10 Good

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Haven in Nairobi
Great central location in Nairobi. Good food and drink selections and spacious rooms. Will definitely come back.
Stayed 1 night in Jul 2018
Response from Admin on 2 Aug 2018
Dear Kelly, Thank you So much for choosing to stay at dusit D2 nairobi and for taking the time to share your experience with us. We are sincerely grateful for the positive review you have posted! It is gratifying for the whole team to hear you’ve enjoyed the hotel’s overall atmosphere and exclusive Kenyan experience. dusit D2 is all about unique design, outstanding service, in-room technologies, gastronomic delights and exclusive millennial experiences! Again, thank you for staying with us and we hope to see you soon at dusit D2 nairobi.

10/10 Excellent

Moosa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business stay at Dusit Nairobi
Very nice boutique hotel with superior service, excellent bfast and great coffee. Location not so central.
Stayed 2 nights in Jun 2018
Response from Admin on 11 July 2018
Dear Moosa, Thank you so much for your positive feedback and I am delighted that you had an enjoyable stay with us. Wishing you a lovely day, and hope to see you again soon at dusit D2 Nairobi. Kind regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in May 2018
Response from Bernadette on 29 June 2018
Thank you for choosing dusitD2 nairobi. We appreciate you taking your time to give us your rating, which helps to further motivate our associates to continue striving to improve our services. We look forward to hosting you again. Delightfully dusitD2 nairobi team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2018
Response from Bernadette on 29 June 2018
Thank you for choosing dusitD2 nairobi. We are glad you enjoyed your stay with us and appreciate your rating. We look forward to hosting you again and delight you at every stay. Delightfully dusitD2 nairobi team

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Great hotel in convenient location. Other than the immediate amenities there aren't many alternatives but that wouldn't deter me from staying again in the future.
Response from Admin on 2 May 2018
Dear Valued Guest, Thank you for choosing to stay with us and sharing your valued feedback. At Dusit D2Na, it is our top priority to provide a delightful experience to our guests. Your kind words will definitely encourage and motivate us as we strive towards doing so. We really enjoyed hosting you. Thank you very much and we look forward to hosting you again

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Admin on 25 Apr 2018
Dear Valued Guest, Thank you for choosing to stay with us and sharing your valued feedback. At Dusit D2Na, it is our top priority to provide a delightful experience to our guests. Your kind words will definitely encourage and motivate us as we strive towards doing so. We really enjoyed hosting you. Thank you very much and we look forward to hosting you again.

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Admin on 25 Apr 2018
Dear Valued Guest, Thank you for choosing to stay with us and sharing your valued feedback. At Dusit D2Na, it is our top priority to provide a delightful experience to our guests. Your kind words will definitely encourage and motivate us as we strive towards doing so. We really enjoyed hosting you. Thank you very much and we look forward to hosting you again.

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb
Excellent hotel with great staff. Excellent Thai restaurant.
Response from Admin on 12 Apr 2018
Dear Valued Guest, Thank you So much for choosing to stay at Dusit D2 and for taking the time to share your experience with us. We are sincerely grateful for the positive review you have posted! It is gratifying for the whole team to hear you’ve enjoyed the hotel’s overall atmosphere and exclusive Thai experience . Dusit D2 and more so our Thai Restaurant is all about unique design, outstanding service, in-room technologies, gastronomic delights and exclusive millennial experiences! Again, thank you for dining with us and we hope to see you soon at Dusit D2.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Mar 2018
Response from Hotel Management on 28 Mar 2018
Dear Valued Guest, Thanks for staying with us. We appreciate your feedback and look forward to welcoming you back again soon.

8/10 Good

Stefan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2018
Response from Hotel Management on 28 Mar 2018
Dear Stefan, Thanks for staying with us. We appreciate your feedback and look forward to welcoming you back again soon.

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A memorable visit.
A very good hotel, staff always welcome you with a smile. Our Dvine Room was outstanding. For the benefits that you receive, it is well worth paying the extra to upgrade to a Dvine Room. The only negative that impacted on our complete enjoyment of our stay was the breakfast service. The food was great but service poor, with our table not cleared between courses and having to attract a waiter's attention to get coffee. We fed this back to the management team who assured us that this issue will be resolved. One of the benefits of the Dvine Room, is use of the D Lounge. This was a great experience thanks to Lorah who looked after us during our visit. Will we stay at D2 on our next visit? Definitely yes!
Response from Admin on 28 Mar 2018
Dear Valued Guest, Thank you So much for choosing to stay at Dusit D2 and for taking the time to share your experience with us. We are sincerely grateful for the positive review you have posted! It is gratifying for the whole team to hear you’ve enjoyed the hotel’s overall atmosphere and exclusive Thai experience. Dusit D2 is all about unique design, outstanding service, in-room technologies, gastronomic delights and exclusive millennial experiences! Again, thank you for staying with us and we hope to see you soon at Dusit D2.

10/10 Excellent

Cindy, Taiwan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, specious room, modern hotel!!! Suitable for business or vacation.
Stayed 2 nights in Feb 2018
Response from Hotel Management on 28 Mar 2018
Dear Cindy, Thanks for staying with us. We appreciate your feedback and look forward to welcoming you back again soon.

2/10 Terrible

Verified traveller

Disliked: Staff & service
Security is terrible
Security at the hotel is lax. $1600 were stolen from my room.
Stayed 3 nights in Jan 2018
Response from Admin on 28 Mar 2018
Dear Valued Guest, we apologize for the unpleasant experience you had, can you kindly share more details in regards to this issue so we can try and solve the issue.

10/10 Excellent

Stefan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2018
Response from Beatrice on 7 Feb 2018
Dear Valued Guest, Thank you for choosing to stay with us and sharing your valued feedback. At Dusit D2Na, it is our top priority to provide a delightful experience to our guests. Your kind words will definitely encourage and motivate us as we strive towards doing so. We really enjoyed hosting you. Thank you very much and we look forward to hosting you again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Morden hotel with great service
Had a very good stay after a second visit. Generally great service and a good stay. Some minor costs like paying for sparking water and a morning coffee dimish the experience but otherwise a good stay.
Stayed 3 nights in Jan 2018
Response from Beatrice on 17 Jan 2018
Thank you for choosing to stay with us and sharing your valued feedback. At dusit D2 Nairobi, it is our top priority to provide a delightful experience to our guests. Your kind words will definitely encourage and motivate us as we strive towards doing so. We really enjoyed hosting you. Thank you very much and we look forward to hosting you again Thanks.

10/10 Excellent

Lino

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2017
Response from Beatrice on 23 Jan 2018
Dear Valued Guest, Thanks for staying with us. We appreciate your feedback and look forward to welcoming you back again soon.

10/10 Excellent

Meet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Truly Boutique
This hotel is beyond your expectation. its truly Boutique, extremely well designed and maintained. The staff is warm and welcoming, the room is luxurious and comfortable, the location is in the centre of the business district. Everything about this hotel is great.
Stayed 1 night in Oct 2017
Response from Beatrice on 17 Jan 2018
Thank you for choosing to stay with us and sharing your valued feedback. At dusit D2 Nairobi, it is our top priority to provide a delightful experience to our guests. Your kind words will definitely encourage and motivate us as we strive towards doing so. We really enjoyed hosting you. Thank you very much and we look forward to hosting you again Thanks.

10/10 Excellent

Phuoc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2017
Thank you for choosing to stay with us and sharing your valued feedback. At dusit D2Na, it is our top priority to provide a delightful experience to our guests. Your high rate of us, will definitely encourage and motivate us as we strive towards doing so. We really enjoyed hosting you. Thank you very much and we look forward to hosting you again

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Food was terrible. Breakfast pastries were stale and tasteless. Many menu items unavailable
Stayed 5 nights in Nov 2017
Response from General Manager on 17 Nov 2017
Dear Anonymous, Thank you for taking time out of your busy schedule to write a review on us. We welcome all feedback and comments as they are tools to further assist us to improve ourselves hence you can be rest assured, your review/comments are taken very seriously. I apologize for the less-than-satisfied experience you had with us. Your concerns raised have been discussed with the relevant department heads and steps for improvement in the areas mentioned by you are in place and have been implemented. Again thank you for your feedback and we would certainly like to welcome you back to Dusit for a chance to make amends.

6/10 Okay

Paul, UK

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Beautiful Hotel,...... shame about the service
Dusit is a beautiful hotel, close to the city, close to near everything from night life to cinemas restaurants,,.... the food in the hotel is amazing. Hotel very clean But yet again we were disappointed with the service, we stayed here a few months back and had the same issues with service, having to wait for over 40mins a call back from the manager, delays with room service. Bottom line is the staff are pleasant enough but are lacking in the professional touch. We may stop by for drinks but will not be staying here again
Stayed 7 nights in Nov 2017
Response from General Manager on 17 Nov 2017
Dear Paul, Thank you So much for choosing to stay at Dusit D2 and for taking the time to share your experience with us. We are sincerely grateful for the positive review you have posted! It is gratifying for the whole team to hear you’ve enjoyed the hotel’s overall atmosphere and exclusive Thai experience . Dusit D2 is all about unique design, outstanding service, in-room technologies, gastronomic delights and exclusive millennial experiences! Again, thank you for staying with us and we hope to see you soon at Dusit D2.

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2017
Dear Valued guest, dusit D2 is all about unique design, outstanding service, in-room technologies, gastronomic delights and exclusive millennial experiences! Again, thank you for staying with us and we hope to see you soon at dusit D2.

8/10 Good

SDG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel world standard room very comfortable
Other than the location of my room ,across from the garage , everything was excellent
Stayed 1 night in Sep 2017
Response from Bernadette on 15 Nov 2017
Dear SDG, Thank you for choosing dusitD2 nairobi and sharing your experience during your stay with us. We strive to continuously improve our guests' experiences and feedback like yours helps us identify areas of improvement. Our room allocation is based on availability and guests requests. We have taken note of your preferences and will do our best to allocate a room on your future stays with a different view. We look forward to hosting you again to improve your dusitD2 nairobi experience. Delighfully Bernadette Konjalo Revenue Director.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding
Every aspect of this hotel was five stars. The service, the cleanliness, the facilities (had one of the best gyms of a hotel I've ever stayed at), quiet. If I had to find one fault - and this would be reaching - it's that it's a bit tucked away within a commercial compound so you feel a bit separated from everything. But since you basically need a car to go anywhere in Nairobi anyway, this isn't a huge deal. Would absolutely recommend.
Stayed 2 nights in Aug 2017

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2017