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"Friendly staff, nice natural Onsen within premise, very convenient-centrally located and brightly lit, especially when walking back at night after dinner outside, it's most welcoming. Amenities at the lounge and free shuttle service to/from Yamagata station is important for me so it's nice to have that. Room is spacious, very peaceful stay."

"Stayed 4 nights, beside being good at location, reasonable price; service was superb. My luggage delivery was challenging when I had to recall it back all the way from Aomori due to tsunami- earthquake alert, and the staff were very patient, took the trouble to call Yamato to ensure my luggages was safely sent back. Thanks to a gentleman staff (4/20) who find me a good rroom rate to extend extra day and make 1st call to Yamato, and Ms Sato San (4/23) who again called to check when my luggage didn't turn up on time. Much appreciated!! Will definitely come back again."

"Absolutely incredible! The staff was very friendly and the onsens were relaxing. We didn't realize there was a shiatsu massage chair in the room. That was a definite bonus. We went for the junior suite, which was a bit of a splurge, but worth every penny. I would definitely recommend the upgrade. "

"Typical Toyoko hotel chain- clean, quiet, comfortable and at a relatively good location near enough the train station. It also comes with free breakfast which is very appreciated. There is a reasonably priced 24h MaxValu supermarket across the road for your convenience. My only gripe is there is only 1 elevator serving 11 floors. The wait times can get very long during check-in and breakfast hours. My room was on the second floor and they sensibly unlocked the escape stairs for guests to use during breakfast hours. However, it is locked all other times and the only way up/down to/from your room is the lift."

"Staff was very friendly and it was very clean"

"This hotel was wonderful. From its staff to its location - it was a perfect place to rest after touring Yamagata! "

"Staying here was a great experience. Relaxing in our private onsen while looking out at the mountain and city was stunning. Our other favorite part was the dinner - our server was so amazing with us and compliments to the chef for preparing the delicious food. As foreigners, it was our first time trying some of these foods, and we enjoyed most of it. Thank you!"

"Requested for rooms with "

"clean and quiet room; good breakfast; near the bus stop; great city view; The hotel can help to receive package and stores luggage in front desk for multiple days. But the heater is so hot, unable to switch off. The breakfast buffet start at 0630am, the guest unable to take the first bus to the Zao onsen."