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Reviews of Tanoa Apartments

3.5 out of 5
Tanoa Apartments
Votualevu Road, Namaka, Nadi

Reviews

7.4

Good

Rating 10 - Excellent. 42 out of 111 reviews" "
Rating 8 - Good. 27 out of 111 reviews" "
Rating 6 - Okay. 16 out of 111 reviews" "
Rating 4 - Poor. 17 out of 111 reviews" "
Rating 2 - Terrible. 9 out of 111 reviews" "

7.2/10

Cleanliness

8.6/10

Staff & service

6.2/10

Amenities

6.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

4/10 Poor

Jonathan

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Arrived at the property late. checked in room.Safe not working,closet door off railing.Let front desk know,was promised to have it fixed next day.Was fixed three days later.On the 5th day found cockroches in the kitchen and around the fridge door around the casket.reported to front desk nothing was done.The towels had holes in them.Had to go to front desk to collect towels.No bath mats.Had to beg for them.The apartment is old but not cheap.No mantanance is being done.I will not stay in this place again even if offered free.
Stayed 8 nights in Oct 2023
Response from Management on 8 Nov 2023
Bula Jonathan,Thank you for feedback. We are sorry for all the inconvenience caused. Feedback has been shared with the team and we have addressed all the areas that needs improvement.You have a happy holidays.Regards

8/10 Good

Marie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Always met with a smile. Free transfers to airport and to Tanoa International Hotel. Room was spacious, with great views to the Mountain Ranges.
Stayed 2 nights in Sep 2023
Response from Management on 13 Oct 2023
Bula Marie ,thank you very much for sharing your experience with. we are really happy that you enjoyed your stay. hope to welcome you back with us.

10/10 Excellent

Jasmindar

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Management on 9 Oct 2023
Bula Jasmindar ,thank you very much for sharing your experience with. we are really happy that you enjoyed your stay. hope to welcome you back with us.

2/10 Terrible

Brad

Stayed 1 night in Oct 2023

8/10 Good

Ayako

Travelled with family
Disliked: Amenities
A shuttle took ages to pick us up from the airport 😔
Stayed 1 night in Sep 2023
Response from Management on 28 Sept 2023
Bula Ayako,Thank you for sharing your feedback. we are sorry we didn't meet your expectation. We are looking into areas highlighted as we speak and hope to be given another chance to do it right in your next visit.

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Close to airport, supermarket and restaurants. Great to have well priced self contained appartments. Very comfortable beds. A great base in Nadi.
Stayed 1 night in Sep 2023
Response from Management on 28 Sept 2023
Bula Andrew ,thank you very much for sharing your experience with. we are really happy that you enjoyed your stay. hope to welcome you back with us.

10/10 Excellent

Andrew

Stayed 1 night in Sep 2023
Response from Management on 17 Oct 2023
Bula Andrew ,thank you very much for sharing your experience with. we are really happy that you enjoyed your stay. hope to welcome you back with us.

10/10 Excellent

Tanai

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful stay and very clean
Stayed 1 night in Jul 2023
Response from Management on 8 Sept 2023
thank you very much Tanai for you feedback. will share this with our team and hope to see you again staying with us in future

6/10 Okay

Rajendra

Travelled with partner
Disliked: Cleanliness, amenities
Cockroch under nith the bed And smelling like petrol in the room cant sleep whol night lot of noise
Stayed 2 nights in Aug 2023
Response from Management on 8 Sept 2023
Bula Rajendra,Thank you for sharing your feedback. we are sorry we didn't meet your expectation. We are looking into areas highlighted as we speak and hope to be given another chance to do it right in your next visit.

8/10 Good

Ashley

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Quite out of the way for walking and no restaurant on-sight (fine if you get transport and/or cook yourself). Staff are friendly and helpful. Layout is spacious like a one bedroom apartment (with 2 queens and 2 singles in a loft) rather than a hotel room, but in an older style. Nothing modern about it, but that was fine for us.
Stayed 2 nights in Aug 2023
Response from Management on 24 Aug 2023
Bula Ashley, Thank you for sharing your wonderful experience. Please be advise our concept is Apartment self-contain unit with cooking facilities for Breakfast and Dinner we would be happy to suggest our sister property Tanoa International Hotel.We hope to welcome you back in the near future.

10/10 Excellent

Heni

Stayed 1 night in Aug 2023
Response from Management on 8 Sept 2023
hank you very much Heni for you feedback. will share this wilth our team and hope to see you again staying with us in future

4/10 Poor

Amina

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Excellent location. Bed and bedding not inviting. Old stools. Floor felt dirty and gritty. No tea towels. Old cutlery.
Stayed 1 night in Aug 2023
Response from Management on 15 Aug 2023
Thank you so much for the feedback. We do appreciate your time and giving positive feedback. please note our building is currently under painting.we have in plan for the beds and linens soon to be replaced and for the cutleries please note everything from the plates, cups, fry pan, bowls, side pates cooking spoon, cooking pots, knife and other cutleries are just bought ago. Once again, we really appreciate your time, and we will be really glad to welcome you back to our apartment again.

10/10 Excellent

John Paul

Stayed 1 night in Aug 2023
Response from Management on 28 Aug 2023
Thank you for your feedback

8/10 Good

Krishan

Disliked: Property conditions & facilities
provide breakfast and dinner
Stayed 1 night in Aug 2023
Response from Management on 3 Aug 2023
Bula Krishan, Thank you for sharing your wonderful experience. Please be advise our concept is Apartment self-contain unit with cooking facilities for Breakfast and Dinner we would be happy to suggest our sister property Tanoa International Hotel

10/10 Excellent

Akanesi

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I would recommend Tanoa Apartment as your place to stay while you in Fiji. Just love the service they provided and the rooms are clean and most inportantly..the price is super cheap if you booked in at the right time on their special rates.
Stayed 1 night in Jul 2023
Response from Management on 30 July 2023
Bula Akanesi,Thank you for sharing your wonderful experience. We hope to welcome you back in the near future.

4/10 Poor

Paul

Business traveller
Liked: Cleanliness
Disliked: Amenities
Very basic accommodation - No wifi service and lack of information on arrival - had to ask for towels. No coffee in the room and no food service.
Stayed 1 night in Jun 2023
Response from Management on 30 July 2023
Bula Paul,Thank you for sharing your feedback. we are sorry we didn't meet your expectation. We are looking into areas highlighted as we speak and hope to be given another chance to do it right in your next visit.

2/10 Terrible

Sean

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The beds were clean. The rest of the place was dirty and stained. 3 messages to the hotel requesting airport pickup were unanswered. The shower didn't work. The kitchen was dodgy and without milk for tea. And there was a lot of noise coming from outside our room throughout the night.
Stayed 1 night in Jun 2023
Response from Management on 30 June 2023
Thank you for taking out your time to give us a review about your stay. Firstly, i apologies that you were inconvenienced during your stay. we as a team have looked into the Issues highlighted and we are addressing it as we speak. We would love to change your experience and we hope that you may allow us to do so.Looking forward to welcoming you back to Tanoa Apartment in the future

6/10 Okay

Graham

Business traveller
Liked: Cleanliness, room comfort
Rather tired
The hotel is rather tired and the service is pleasant but lacks attention to detail. No towels in my room when I arrived, no remote for the TV, security safe not working. I asked for fresh towels on the evening of my second day but they never arrived. The shuttle driver was very helpful once you figure out how the system works.
Stayed 3 nights in Jun 2023
Response from Management on 30 June 2023
Thank you very much for your feedback. Sincere apologies for the inconvenience during your stay. We will definitely be discussed this with our Team.

2/10 Terrible

Irene

Disliked: Cleanliness, amenities, property conditions & facilities
The staff were very friendly & helpful the place is old & run down cockroaches scuttling on the kitchen bench cold tap on shower didn’t work only hot tap did. No glasses or cutlery in the kitchen. Would not recommend this place to anyone
Stayed 1 night in Jun 2023
Response from Management on 25 June 2023
Bula Irene George, Thank you for taking out your time to give us a review about your stay. Firstly, i apologies that you were inconvenienced during your stay. The glasses are placed on the cupboard above the fridge and cutleries in the drawer beneath the sink.We as a team have looked into the Issues highlighted and we are addressing it as we speak.We would love to change your experience and we hope that you may allow us to do so.Looking forward to welcoming you back to Tanoa Apartment in the future.Ulamila & Team

4/10 Poor

Partima

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I rented an apartment. Broken stove,missing knobs, walls with stains, door not very secure. Dirty floors, i had no intention to cook, but if wanted to then wont be able. kitchen had limited pots n pans, spoons. No towels. Asked at reception, then for them. Wifi available only in reception area. For breakfast had to go to another building by shuttle. Upon return, shuttle broke down somewhere and would take 1h, luckily I was able to arrange. Made other arrangement and checked out after 2 nights, original booking was for 7 nights.
Stayed 7 nights in Apr 2023

10/10 Excellent

Mahendra

Liked: Cleanliness, room comfort
Stayed 3 nights in Mar 2023
Response from TANOA on 12 May 2023
Thank you for your feedback

4/10 Poor

Shabrina

Disliked: Cleanliness
Rooms were old and AC and fans were not working properly didnt have utensils to make teas and stuff rooms were not even ready when we checked in they gave us a different room
Stayed 3 nights in Jan 2023
Response from management on 25 Jan 2023
Bula Vinaka Shabrina, We sincerely apologized for the inconvenient caused on your stay.We appreciate feedbacks from our guests because it helps in improving our service.Your feedback has been shared with the team and we will work as a team to ensure your next stay with us is more comfortable and pleasant.

2/10 Terrible

Vikas

Business traveller
Disliked: Amenities, property conditions & facilities
There was no WiFi except a hotspot in the lounge where there is only 4 seats! The appliances in the room are old and therr was no cutlery.
Stayed 1 night in Nov 2022
Response from management on 20 Nov 2022
Bula Vinaka Vikas,We appreciate feedbacks from our guests because it helps in improving our service.We apologize for the inconvenient caused. Your feedback has been shared with the team and we will work as a team to ensure your stay with us is more comfortable and pleasant.Vinaka.

8/10 Good

Zhe

Stayed 1 night in Sep 2022
Response from Management on 28 Aug 2023
Thank you for your feedback

4/10 Poor

James

Stayed 1 night in Sep 2022
Response from Management on 28 Aug 2023
Thank you for your feedback

10/10 Excellent

Renon

Travelled with family
Liked: Amenities, property conditions & facilities
Great area with shops and eateries within walking distance. Very friendly service from receptionists to securities.
Stayed 1 night in Aug 2022
Response from management on 25 Aug 2022
Thank you very much Renon for you feedback. will share this wilth our team and hope to see you again staying with us in future

4/10 Poor

Geoff

Travelled with partner
Disliked: Cleanliness, amenities
So called apartments had literally no utensils. Basically an over priced, dirty dump.
Stayed 1 night in Jul 2022
Response from management on 15 July 2022
Thank you very much for your feedback

10/10 Excellent

David

Liked: Cleanliness, amenities, property conditions & facilities
The pool was great and property was clean
Stayed 1 night in Jul 2022
Response from management on 15 July 2022
thank you very much for the feedback. we hope to see you back with us

2/10 Terrible

Aiyaz

Travelled with family
Disliked: Amenities, property conditions & facilities
Nothing !! The place is falling apart
Stayed 1 night in Apr 2022

8/10 Good

shunil

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Apr 2022
Response from Management on 28 Aug 2023
Thank you for your feedback

2/10 Terrible

JAMES, THOMASTOWN

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Never been more disappointed. Property is so run down and dirty. Our room was filthy. We found used masks, condoms, socks, toothpaste and rubbish under the sofa. There was blood stains on the mattress. Stains all over the carpet. The room smelled disgusting. Cockroaches in the fridge. The microwave was disgusting. Stove had stains. My list goes on. I complained to reception. They didn't want to refund our money. I asked to speak to the manager and they said he was sleeping. No one cares so we just checked out. Someone should do something about this.
Stayed 2 nights in Jan 2022
Response from Management on 17 Jan 2022
Thank you very much for the positive feedback. we will definitely work towards housekeeping team a well as maintenance for provide best services

10/10 Excellent

Patrick

Liked: Cleanliness
Lovely staff, plenty of room
Stayed 1 night in Dec 2021
Response from Vinit on 16 Dec 2021
Thanks you very much for the positive feed back

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely not going there again. Stayed in the one bedroom apartment. Terrible cooking facilities and utensils/cutlery. Very dirty and inadequate. Not like the photos online at all. Swimming pool was always full of noisy children and very dirty. Bathroom had a lot of mould and the couch had stains and dirt on it.
Stayed 3 nights in Dec 2019
Response from Management on 17 Jan 2020
Thank you very much for the feedback. we have noted the issue highlighted ad will definitely work with our team closely. we would happy to welcome you back with us

10/10 Excellent

Cagi

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stuff.very polite and good services,location was close to venue of the place our 50th golden Jubilee and close to all families
Stayed 5 nights in Nov 2019
Response from Management on 17 Jan 2020
Thank you very much Cagi for the positive feedback. we would be very happy to welcome you back with us to stay

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
The property was very good but cleanliness and maintenance has to be improved
Stayed 15 nights in Jul 2019
Response from Management on 26 Aug 2019
Thank you very much for the positive feedback. we will definitely work towards housekeeping team a well as maintenance for provide best services

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Only an over night stay. The shuttle bus from airport was handy and also used it to go over to the Tanoa Hotel for dinner.
Stayed 1 night in Jul 2019
Response from Management on 30 July 2019
thank you very much for the feedback

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Great Location. Building getting old, some amenities like WiFi not available in rooms. T V reception not the best
Stayed 3 nights in Jul 2019
Response from Management on 30 July 2019
Thank you very much for the positive feedback.

2/10 Terrible

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
No food no air condition services so poor but expensive
Stayed 1 night in May 2019
Response from Management on 30 May 2019
Bula Vinaka sorry for the inconvenience. we do provide cooking facilities as its a Apartments but we do provide options from our sister property Tanoa International for dinning services. . The Air-conditions are provided in the rooms. Sorry to hear that your experience with us. will work with our team to get Aircon checked. hope to see you again with us

4/10 Poor

Reggie, Melbourne

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
Quite run down, carpet upstairs had a blood stain. Sofa bed was sunken in the middle. It was quite cheap and the staff did try to be helpful to make up for general conditions.
Stayed 1 night in Apr 2019
Response from Daniel Roy on 16 Apr 2019
Bula Reggie Thank you for feedback. I am working with our team to address the issues you highlighted. Once again, we appreciate hearing from you as it is vital for our continuous improvements. Vinaka Daniel

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great accmodating staff, priced right and treated well
Stayed 2 nights in Feb 2019
Response from Vinit on 26 Feb 2019
Bula Thank you for your comments. It is vital for us to hear from our guests for our continual improvements. Hope to welcome you back to stay with us

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Scenic and it has a pool ideal for the hot Nadi weather.
Stayed 1 night in Jan 2019
Response from Vinit on 17 Feb 2019
thank you very much for sharing your experience with. we are really happy that you enjoyed your stay. hope to welcome you back with us.

6/10 Okay

Verified traveller

Disliked: Staff & service
I like the location and service. But the rooms and Kitchener needs upgrading.
Stayed 12 nights in Oct 2018
Response from vinit on 26 Feb 2019
Bula Mark Thank you for your comments. It is vital for us to hear from our guests for our continual improvements.

2/10 Terrible

Reddy, Sfo , Ca

Disliked: Cleanliness, property conditions & facilities
This place needs a new manger who knows how to operate the place..Room given had blood stains on bed sheets, mold on shower curtain, dirty shower tiles , dirty kitchen, fridge and stove , old utensils and much more. Constantly had to ask for clean towels and amenities .Maintance personal did not fix broken fan and window latch which was told to fix after check in.I would not have stayed more than one night if I had not prepaid..Housekeeping staff Ela was very helpful . Expedia should not rate this place more than one star..Worst than motels.
Stayed 7 nights in Oct 2018
Response from Vinit on 26 Feb 2019
thank you very much for the feedback. we apologies for the Bad experience that caused during your stay. we would be really to have you back with new team and make your stay very joyful

4/10 Poor

bob, sydney

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2018
Response from Vinit on 26 Feb 2019
Bula Bob Thank you for your comments. It is vital for us to hear from our guests for our continual improvements. . Vinaka

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfort with friendliness
The room comfort was good and the staff really friendly and nice and very helpful. The pool was out of action so this was disappointing. The was no wifi and that was also difficult
Stayed 10 nights in Jul 2018
Response from Daniel Roy, General Manager on 7 Aug 2018
Bula Mark Thank you for your comments. It is vital for us to hear from our guests for our continual improvements. We apologize for the pool outage as we had found a big leak and had to carry out urgent repairs. This was unforeseen. I have taken you comments on WIFI and see how we can provide this. Vinaka

4/10 Poor

Meena, Wellington, New Zealand

Disliked: Cleanliness, property conditions & facilities
The swimming pool was under maintenance which I wasn't told, had to tell so many times to have room cleaned and sometimes they said ok but didn't turn up. Sane bedsheets were just tidied up instead of changing it because there was marks that was there, towels smell, was not in a standard that I expected.
Stayed 12 nights in Jul 2018
Response from vinit on 24 July 2018
thank you very much Meena for your feed back. I apologies for the inconvenienced caused during your stay. I will talk to my Team. Hope to welcome you back to stay with us

4/10 Poor

Kelly, singapore

Liked: Cleanliness
Disliked: Staff & service
Would not recommend.
First of all, there are three different tanoa hotels, this is the LEAST advertised and signed. Finally, arrived at the correct place (apartments on a hill), and reception was not there for a good 20 minutes. No number to call. Just had to wait. Talked to some fellow travellers, they had just gotten bed bugs from the place. Told the staff to check the room for bed bugs and they looked at me like they didn’t understand anything. After checking in, the staff left my photocopied ID on the counter and left the room. Had to check the bed for bed bugs myself, did not get them, but lost sleep thinking about them. 10/10 would not stay again.
Stayed 1 night in Mar 2018
Response from Vinit Narayan on 3 May 2018
thank you very much for the feedback. we apologies for the Bad experience that caused during your stay. we would be really to have you back with new team and make your stay very joyful.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Good stay
Room was basic but we expected that with the price. The staff are friendly and location isn’t too far away from activities most pick up from the hotel but for one cruise we had to walk to the neighbour hotel. Not a problem for us, but it is up hill. Overall good stay.
Stayed 5 nights in Jan 2018
Response from Vinit on 23 May 2018
thank you very much for the feedback. We are glad that you have enjoyed your stay with us.

8/10 Good

Robert, Oak Harbor, Washington

Liked: Cleanliness, staff & service, room comfort
Good Hotel After a Long Flight
The hotel is well situated. It is older, but clean and comfortable.
Stayed 2 nights in Nov 2017
Response from Vinit on 23 May 2018
thank you very much Robert. we are glad that you have enjoyed your stay us.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Room comfort
Basic hotel close to the airport
This is very basic but serves the purpose if you are transiting via Nadi airport.
Stayed 2 nights in Jul 2017
Response from vinit on 18 June 2018
thank you very much for the feedback. we are happy to welcome you back at our Apartment