4.2/5 Very Good! (159 reviews)
Did not like the breakfast included in our booking. There wasn't much on offer and the buffet was little to nothing and when I went up for cereals, no bowl or milk was available nor any staff available to help. The coffee machine was not out during day 2 breakfast and when asking for coffee, was told it would be barista made and I'd be charged. Also being told I'll be charged for coffee is unfair if I've paid for breakfast in my booking, it should be included. Also miscommunication throughout the booking. Staff upon check in did not discuss breakfast and how to redeem it. And staff on both breakfast days gave us different information as to what was included in breakfast and what was an extra charge. Pastries in the buffet were stale and hard which were inedible. We had items in our meals not on the plate and waiting even longer for those items to be replaced. Also potion sizes were very small.
Reviewed on 15 Sep. 2021