Moonshine Hill Hotels, Houston

"Great location wonderful staff"

"Room was clean, elevator wasn't working"

"My room’s thermostat stopped working during the middle of the night and the lady in the front desk went out of her way to make sure i was comfortable by putting me in a different room at no extra charge "

"Good hotel first night was fine se and was very loud in room like working generator "

"Staff was very nice. My issue was with the insanely long wait times for the elevators and also, my partner and i were laying in bed at 9am when stuff busted in on us. Checkout isnt until 11am. Then we tried to relax more since i had a stressful long flight in the night before and we were awoken by the front desk calling our room. I missed the call but called them back asking why they had called our room. They said they didnt mean to. So two interruptions when we were just trying to relax after a very stressful day before. Unfortunately was not able to. Getting busted in on without a knock at all is enough for me not to come back especially since we paid $350 for this room for one night. Also the staff was yelling while cleaning the other rooms next to us at 10am right before they came into our room without notice or knocking. You can hear clear through the walls."

"The property needs updating. A late night check in was terribly slow. The young man at the desk was too busy correcting other employees and taking care of shop issues to be helpful."

"Hotel in general needs a lil remodeling. Also needs to be cleaner."

"Bad customer service Very dirty Smelled really bad Mold in showers Dirty towels Ants in room Stain and ripped curtains In all 3 of my rooms This hotel needs a whole remodel. Shouldn’t be in business. "

"Amazing staff! Customer service was exceptional! Beautiful resort!"