Monte di Pieta Hotels, Palermo

"Be under no dellusions, at very best a 2-star hotel. Currently undergoing major renovation with severe disruption & noise. Some rooms renovated, many ongoing & others in bad repair, decades out of date. Initially given a South facing refurbished room, but no air condtioning. Apparently council prevent its use until May/June (but not outlined in hotel adverts). Room was an absolute oven day & night, plus unbearable construction & traffic noise with windows open & imposible to sleep. Complained about this & medical issues over next 2-days. No result until I then threw a tantrum at lobby. Manager wouldn't admit to being manager & ran off. Eventually 30mins later a part time staff member issued a North facing older room in poor repair. Much cooler, but no electrics. Complained, but elecs not repaired until following day at 1130pm, post further complaints. Problem was shorted out hairdryer & trip switches, all needing replaced. Bathroom also in bad repair (extractor not working & toliet seat loose & broken). Electric kept going off at times & needed electricians to attend/reset. Room cooler, but very poor decor. Self serve breakfast on 14th floor very basic & guests chased away at 10am, because they want to clear/clean room by 10am (despite breakfast being 7-10am). Noise & disruption of many student parties also totally unbearable, staff unhelpful, rooms/facilities a disaster, pool was closed & food poor. The worst hotel I have ever stayed in. Totally avoid this torturious hotel!"

"We stayed for four nights at the Palazzo Sant Agostino, which is centrally located in the Capo market area. Like much of Palermo, it is a very characterful (shabby-chic) building. Our first night was in Room 7 which is downstairs in the garden area - which was a bit dark and got quite noisy in the morning (as it is underneath where breakfast is served). However the staff kindly moved us to Room 3 on the first floor which was more comfortable. The staff were super helpful overall, providing advice on what to do/see in Palermo. "

"Staff was excellent . Room was very nice with balcony . Very clean"

"This hotel is in a great location with all the great sights, museums and eating areas within walking distance. The staff were very Friendly and helpful and the breakfast was great with lots of options."

"The room, staff and breakfast was all amazing"

"Location was excellent - close to major sites, restaurants, shops, and about a 10 minute walk to train station. The property manager, Alyn, was very responsive, kind, and helpful. No front desk but communication via WhatsApp went well. Breakfast staff was nice too. Breakfast was very good - enough options to start the day with the option to have breakfast in your room or in communal area. You choose breakfast options the night before and leave the information outside the door. Note about the standard double room: bathroom privacy is not optimal. Bathroom door is a sliding door. Shower can be seen from the rest of the room as shower is separated by smoke color glass. One can slide bathroom door over to cover shower window, but that leaves rest of bathroom partly exposed. Possible consideration if you are sharing room with someone you do not know too well or are not very close to. There are no lifts, and there are quite a few stairs. Going up and down and even taking a moderately heavy carry on can exert a lot of energy, especially if there are mobility issues. Also, only had one room key card so had to coordinate entry into room if we split up for a while. All in all, great stay and would likely stay here again (probably in a different room) as long as we do not have mobility issues. "

"Great location, clean room and well maintained"

"Unfortunately our room was a big disappointment, given the photos looked quite nice. It was located on the 1st floor, very small and dated, with minimal natural light due to the wall immediately outside the window. The bathroom was unclean and dated. The bed looked like it was from the Convent round the corner. Overall a depressing space, so we decided to immediately check out and change hotels. There maybe nicer rooms available on higher floors but I wouldn't recommend from our experience."

"Everything was excellent. Service was world -class. Beautiful appointments. Perfect in every way."