I had some problems in this hotel. First of all, the Wi-Fi was worthless. Whether I was in my room, in the lobby, or in the breakfast room, it was either painfully slow or didn’t work at all. Also, I had paid for cellular service on my phone, and it just didn’t work anywhere within the confines of the hotel. As soon as I stepped outside, it worked. Another in my party had a different cellular service and had the exact same problem. Lastly, I’ve stayed in a dozen cities in Italy including two others in Sicily, and I’ve never had a problem plugging in my universal adapter. Here I did, as my room had nothing but 3 round prong outlets. I have never needed a different adapter in Italy. I do give the staff credit because, even though it took a while, they located an adapter that fit and loaned it to me. The breakfast was good, the staff helpful, but there were too many hassles for me to ever stay here again.