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"Excellent, helpful and courteous staff. Great amenities at a very reasonable price in the center of Arusha. Staff was very helpful in facilitating transportation. Great cafe and multiple options 2 ATMs. Multiple opportunities to book adventures within the building. Cannot recommend highly enough. "

"The room was very comfortable, and cleaned spotlessly every day. The breakfast was varied and tasty and it was a delight to sit out enjoying eating it in the peaceful and beautiful gardens. The staff couldnt have been more helpful and were always smilling. We stayed there for 2 weeks except for 4 days climbing Mount Meru. I'd recomend that too, but that wasnt quite as relaxing as my stay here. Thanks to everybody for a super memorable stay. I will be back for sure. Em."

"Was Great stay!"

"Yes"

"Really nice and clean hotel "

"I stayed here on three separate nights and enjoyed my stay. The front desk was helpful arranging transportation to and from the airport, were extremely friendly and welcoming! The property grounds are well-maintained and the restaurant has vegetarian options as well. I’d definitely stay here again on my next visit to Tanzania!"

"Our stay at Gran Meliá Arusha was simply outstanding and far exceeded everything we could have imagined. From the very first moment, the hotel impressed us with its elegance, tranquility, and breathtaking natural setting. We were lucky to stay in a room with stunning views of Mount Meru, waking up every morning to an absolutely magical landscape. The infinity pool is spectacular, perfectly integrated into the surroundings and ideal for relaxing after a day of adventures. The gardens are lush, impeccably maintained, and simply beautiful, creating a peaceful oasis that makes you forget the outside world. But what truly made our experience extraordinary was the exceptional level of personalized service, especially from Daniel Ramos, Guest Experience Manager. His dedication went far beyond what anyone could expect. When I lost a personal object that seemed almost impossible to recover, Daniel did not stop until he found it. His effort, persistence, and genuine care turned a stressful situation into a story with a perfect ending. This level of attention and humanity is rare to find and made us feel truly valued as guests. Gran Meliá Arusha is not just a luxury hotel with stunning facilities—it is a place where people truly make the difference. We will forever be grateful for this unforgettable experience and we cannot recommend this hotel highly enough. We will definitely return. "

"Clara was absolutely amazing! Professional, friendly, flexible and accommodating! Thank you Clara for being AWESOME!"

"it was fine for two nights but i coudjnt do any more than that. its in a more sketchy part of town and its SO loud. the breakfast was not the best, i didnt eat, and the wifi sucks. the one good thing was the shower water stays hot haha super run down in everything else "