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"Our stay at Gran Meliá Arusha was simply outstanding and far exceeded everything we could have imagined. From the very first moment, the hotel impressed us with its elegance, tranquility, and breathtaking natural setting. We were lucky to stay in a room with stunning views of Mount Meru, waking up every morning to an absolutely magical landscape. The infinity pool is spectacular, perfectly integrated into the surroundings and ideal for relaxing after a day of adventures. The gardens are lush, impeccably maintained, and simply beautiful, creating a peaceful oasis that makes you forget the outside world. But what truly made our experience extraordinary was the exceptional level of personalized service, especially from Daniel Ramos, Guest Experience Manager. His dedication went far beyond what anyone could expect. When I lost a personal object that seemed almost impossible to recover, Daniel did not stop until he found it. His effort, persistence, and genuine care turned a stressful situation into a story with a perfect ending. This level of attention and humanity is rare to find and made us feel truly valued as guests. Gran Meliá Arusha is not just a luxury hotel with stunning facilities—it is a place where people truly make the difference. We will forever be grateful for this unforgettable experience and we cannot recommend this hotel highly enough. We will definitely return. "

"Very spacious spotless accommodation ; comfortable bed , all the facilities I needed, and beautiful views from the bedroom and from the rooftop bar and restaurant terrace. Professional and welcoming. "

"Staff was attentive and warm/friendly. The service and food were both excellent. The room was clean, beautiful, and comfortable. I would highly recommend this hotel! "

"Lovely place with great grounds and location. "

"Friendly staff and delicious food. Room was lovely and spacious. Airport shuttle was comfortable and very prompt. Only negative was that there were not enough loungers at the pool."

"Clean..very helpful staff"

"Great stay right in the centre of Arusha. Very good value for money. Great breakfast. Very comfortable room and good shower. Warm and friendly staff. Will stay again."

"Well-priced rooms with all the amenities that a weary traveler could ask for. Breakfast was varied and delicious, the grounds are lovely and it is a very safe environment. Staff were very friendly and went above and beyond when we had a later arrval than anticipated! Would definitely stay there again!"

"The staff was exceptional and I had a very comfortable stay!"