Mombello Hotels, Laveno Mombello

"I had a very frustrating experience staying here. While the property itself is beautiful and conveniently located near the airport, the service across multiple touchpoints felt dismissive and, at times, outright rude. At the end of my stay, I was called just two minutes before my shuttle departure and it left without me, which was extremely stressful and poorly handled. There were also unexpected additional fees buried in the fine print that were never clearly explained at check-in. When I raised this, the concierge was passive-aggressive and insisted this lack of transparency was “industry standard,” which felt dismissive and unprofessional. Dining was similarly disappointing—the restaurant staff made it seem like they were doing me a favour by taking my order, and overall I felt unwelcome. The pool is nice, but the Wi-Fi was poor, and the service issues ultimately outweighed the positives. I would not stay here again."

"It is above and beyond. Very high end. Great view, friendly staff, good breakfast. Nice grounds. Room has everything you need and more. Easy walk to promenade. "

"Lovely place to stay and very convenient for a stopover at the airport."

"Nice people, clean and very convenient closed to the airport Rooms good and quiet"

"The food and staff were great!"

"Clean room. Very spacious. Amazing breakfast. Staff was very kind and helpful."

"The food in the restaurant was very good. The entire staff was friendly and very helpful."

"Petit dej pas top!"

"The bartender was very rude. He was talking about me to receptionist in Italian not realizing I understand Italian. I made a comment that I understood what he said and he didn't care."