We stayed at this property for 3 nights, great central location. However our room had quite a few issues, starting with the bathroom outlets were visibly broken and did not work. This made getting ready very difficult.
The most concerning part of this trip, after our first night in the hotel we had gone out for breakfast. Upon returning to our room, I noticed the connecting door was cracked open. We checked further, and it was unlocked on our side and the other side. We opened the door into another room with other guests in it. We slept in a room that was completely unlocked to the neighboring room. We called immediately to get these locked, however the staff did not seem to be that concerned about it or apologetic which was really alarming.
Another issue was the TV in our room also did not work during our entire stay. We contacted the front desk on our second day and swapped out remotes, but she notified us that she was getting several complaints about TV’s, and if the new remote does not work there were no other available rooms. The new remote did not work, this wasn’t a huge deal so we just called it a night. Maintenance came the next day and replaced everything even the actual TV and it still did not work. They offered us a new room down the hall, with a significantly smaller bed and a view of the parking garage that’s under construction for our final night.
We called to speak to a supervisor, but they were unable to do much about this experience.