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"Hotel met our needs + nice being able to use health club facilities."

"This was a short break for My wife and daughter as a treat. The staff were not engaged at all and the service at breakfast each day was very poor. They had to ask for bowls for cereal and the pastries had run out mid way through service and had to get more prepared. Staff were not visible and tables left for long periods of time before eventually being cleared. They seemed very uninterested in making the stay a pleasure for the guests. The one main dinner they had was adequate but not good. The swimming pool changing rooms were not clean with toilets out of order and the smell of drains, towels very thin. No shampoo in the rooms and curtains that didn't drawer easily. Towel rail was stained and looked old. The general condition of the room and hotel in general was poor. I booked a deluxe room but it didn't look very deluxe. It seemed like they were constantly penny pinching and suggested the resort is under serious financial pressure. The mud treatment they booked was not worth it as the mud product was too dry and didn't spread across the skin. Most ended up on the floor as it dropped off. All in all it was not the treat I hoped to give my wife and daughter and I am disappointed to have used my one key cash on it."

"Nice hotel, but could do with an update as everything is a little dated "

"Eight of us stayed for three nights. The hotel was great: - Ideally located for visiting central Norwich - Staff were friendly and helpful - An old established hotel full of character - Rooms updated and clean - Good restaurant and bar "

"The hotel was immaculate, the staff were pleasant and it was fairly cheap for a uber into the central "

"Lovely hotel with a great restaurant and a super wine list "

"The central location in Norwich is perfect for theatre goers and foodies! Good parking (when you discover the route in - don't forget to give car registration to reception). Efficient and friendly staff, great breakfast, very comfortable bed."

"Lovely little hotel complex. Staff gave us a call to check with us about dinner and arrival time which was very kind. We were given the disability access/family room when we had booked a standard double. There was an extra bed which took up a lot of space and the bathroom was a wetroom with a high toilet so very inconvenient for us and unfortunately not the comfortable night we were hoping for."

"Didn’t see any facilities when arrived no one there to let us in and was just absolutely shocking "