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"No.parking on site, but is some in a multi storey car park nearby"

"On entry of the Hex Hotel the car park is a short distance from the hotel entrance, there is no drop off point immediately outside the reception area, eg - if it was raining your items would be quite if not not entirely soaked. My advice is to park up first, sign in at the Hotel Reception and then collect a porters trolley for your luggage from the reception area. However if you are able to carry all your items in one go then great. Staff are friendly, polite and inform you are all the important notices to make your stay pleasing. Our room was a double, parkside, which was so nice to wake upto, it was clean, had all the ammenties required for your stay and I am very particular. However, if you are used to soft towels, please bring your own, these are very rough, in our eyesand the shower is fantastic. On our last night we had an issue with the safe, the number did not work, it continually kept asking for an ecode, at this point we contacted reception and someone came immediately to sort this out. They elementated all possiblities and unfortunately was not able to resolve this, due to be a fault on the safe, so there was 2 options - 1. remain in the room, as we were checking out the following morning, or 2. relocate to another room, but it was nice that the option was available and very apologetic. Excellent stay and would highly recommend."

"Really nice place to stay great free breakfast with automatic pancake maker nice bar which is reasonably priced staff are very friendly and helpful great late check out at 1200 for free right next to the station only fault 1 of the 2 lifts is awaiting repair (part on order) Really good value 100 yards from the train station and bus station Hull has lots to offer will visit again.. I will visit again "

"Good value, nice food and ev chargers. Still looks like a gulag from the outside. Really needs some cosmetic work"

"This hotel never disappoints From easy check in (with helpful and friendly staff on hand) to excellent rooms all clean and spotlessly tidy, breakfast is amazing, with plenty of tasty choices and hot food all cooked well."

"Great breakfast service, served by lovely staff"

"Lovely clean hotel, staff helpful and friendly. Slightly difficult to find the parking but was useful to have."

"Nothing at all wrong with the hotel. Clean, nice views of garden, huge bed. It was the noise of the other guests that kept me awake after deciding that 11:30 at night was the best time to have a loud pointless conversation on the landing. Hotel was fine and i had no issues with it. Staff are very helpful and polite. Would stay with them again if i have to."

"Terrible check in experience. The hotel said they didn’t have my hotel.com booking (I had booked around 4 hours earlier). Receptionist was very unfriendly and extremely unhelpful. The lady at reception didn’t offer any advice other than to buy a new room and left me sat in reception for an hour whilst I tried to contact hotels.com on the phone, she didn’t offer me even the glint of a smile, a glass of water, an apology, nothing, instead she treated me like I was trying to steal a free nights stay even though I had a confirmation email with all details on. Terrible customer service experience. I booked this hotel specifically because it had a gym which I didn’t get to use as it had closed by the time I got to my room. A smile and a “don’t worry we’ll help sort it” would have gone a very long way. Lacking some very basic customer service skills. "