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" The pool was in very bad condition. No laundry or ironing service available There are no chairs in the room, you can only sit on the bed the water went out twice The internet does not reach the rooms and the TV does not work"

"Great hotel, great location"

"El hotel es de muy muy muy baja calidad, el servicio es bueno pero las instalaciones dejan mucho que desear "

"Great location, excellent staff they were very helpful. Restaurants were very good. Pool and spa were excellent."

"En Expedía reservé un cuarto con 2 camas queen y 1 sofá cama. Al llegar en la noche tarde, la habitación que nos dieron no tenía sofá cama y lo necesitábamos. Me explicaron que ya habían reportado a expedía que solo las habitaciones con cama King tenían sofá cama. Nos hicieron el cambio de habitaciones sin problema y pudimos acomodarnos mejor. El personal muy amable y resolutivo."

"Great location to sightsee , lots of places to eat and buy souvenirs"

"Everyone was really courteous from the front of the house to the housekeepers. Had a wonderful time staying there."

"Excellent stay in Merida. Breakfast buffet was delicious "

"Excellent location "