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Reviews of Hotel Los Aluxes

3.5 out of 5
Hotel Los Aluxes
Calle 60 # 444 x 49, Mérida, YUC

Reviews

7.8

Good

Rating 10 - Excellent. 209 out of 614 reviews" "
Rating 8 - Good. 210 out of 614 reviews" "
Rating 6 - Okay. 118 out of 614 reviews" "
Rating 4 - Poor. 39 out of 614 reviews" "
Rating 2 - Terrible. 38 out of 614 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

2/10 Terrible

Alonso

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Hotel is in extremely bad shape the cold water faucet was not working in the room. The shower head was rusty only one elevator was operating.
Stayed 1 night in Apr 2024
Response from Hotel Los Aluxes. on 23 Apr 2024
Estimado AlonsoPrimero que nada, quiero agradecerte por tomarte unos minutos de tu tiempo para regalarnosesta breve reseña. Es de suma importancia para nosotros las reseñas y puntuaciones que nuestros huéspedes nos obsequian, porque es el medio en el que detectamos las mejoras en las distintas actividades que conforman el hotel y de igual manera, reforzar con las áreas que se realicen las actividades de forma correcta.He leído atentamente su reseña en cuanto a su mala experiencia de algunos servicios brindados por el hotel, he canalizado todos sus comentarios a los departamentos correspondientes para tomar las acciones necesarias y seguir mejorando nuestros servicios.Lamentamos que se haya llevado una mala impresión y le extendemos una disculpa por todos los incidentes ocurridos durante su estancia. Esperando se encuentre bien, le deseamos que pase un extraordinario día.Hotel Los Aluxes.

10/10 Excellent

Guadalupe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location.
Stayed 8 nights in Mar 2024
Response from Hotel Los Aluxes. on 23 Apr 2024
¡Hola Guadalupe!Muchas Gracias por su comentario acerca de nuestro hotel, nos ayudará a seguir creciendo. Nos alegra que haya disfrutado su estancia con nosotros y esperamos poder pronto verla de vuelta.Atentamente, Hotel Los Aluxes

8/10 Good

Miguel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very helpfull and friendly. The hotel is in the main street abd surrounded by excellent restaurants
Stayed 3 nights in Mar 2024
Response from Hotel Los Aluxes. on 23 Apr 2024
¡Hola Miguel!Muchas Gracias por su comentario acerca de nuestro hotel, nos ayudará a seguir creciendo. Nos alegra que haya disfrutado su estancia con nosotros y esperamos poder pronto verlo de vuelta.Atentamente, Hotel Los Aluxes

4/10 Poor

Francisco S

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Facility is very outdated bathrooms needs updating, toilet need also updating, staff some seemed did not care for the guest. This was my first and last time coming to this facility. Will not recommend
Stayed 9 nights in Feb 2024
Response from Hotel Los Aluxes. on 23 Apr 2024
Estimado FranciscoPrimero que nada, quiero agradecerte por tomarte unos minutos de tu tiempo para regalarnosesta breve reseña. Es de suma importancia para nosotros las reseñas y puntuaciones que nuestros huéspedes nos obsequian, porque es el medio en el que detectamos las mejoras en las distintas actividades que conforman el hotel y de igual manera, reforzar con las áreas que se realicen las actividades de forma correcta.He leído atentamente su reseña en cuanto a su mala experiencia de algunos servicios brindados por el hotel, he canalizado todos sus comentarios a los departamentos correspondientes para tomar las acciones necesarias y seguir mejorando nuestros servicios.Lamentamos que se haya llevado una mala impresión y le extendemos una disculpa por todos los incidentes ocurridos durante su estancia. Esperando se encuentre bien, le deseamos que pase un extraordinario día.Hotel Los Aluxes.

8/10 Good

Honghua, Mercer Island

Stayed 11 nights in Dec 2023
Response from Hotel Los Aluxes. on 9 Jan 2024
¡Hola Honghua! Muchas gracias por dejar tu valoración, esperamos que todo haya salido excelente, que tengas buen día.Atentamente, Hotel Los Aluxes

6/10 Okay

CARMEN

Travelled with family
Disliked: Amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Los Aluxes on 12 Dec 2023
¡Hola Carmen! Muchas gracias por dejar tu valoración, agradeceríamos una retroalimentación de su valoración, esto con el fin de nosotros tener conocimiento en las áreas de oportunidades a trabajar y así ustedes se puedan llevar una mejor experiencia en sus vacaciones.Esperando se encuentre bien, quedamos a sus ordenes.¡Excelente día!Hotel Los Aluxes.

8/10 Good

Miriam

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
I liked your staff and the janitor - immensely helpful. I did not like the sex noises coming from the room next door - they were playing loud music and that didn't work to mask the obscene moans! What if I had kids in my room! I called the front desk to report it, and nothing was done - you all need to put up signs to curb this behaviour!
Stayed 3 nights in Nov 2023
Response from Hotel Los Aluxes. on 28 Nov 2023
¡Hola Miriam!Muchas Gracias por su comentario acerca de nuestro hotel, nos ayudará a seguir creciendo, lamentamos la situacion que suscitó en la otra habitación, hay cosas que no están completamente en nuestras manos, pero buscarémos modificar y mejorar en esa parte. Nos alegra que haya disfrutado su estancia con nosotros y esperamos poder pronto verla de vuelta.Atentamente, Hotel Los Aluxes

10/10 Excellent

Luis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was nice and clean. The only one suggestion is to have almond milk old fashion oat meal.
Stayed 5 nights in May 2023
Response from Los Aluxes on 30 May 2023
¡Hola Luis!Muchas Gracias por su comentario acerca de nuestro hotel, nos ayudará a seguir creciendo. Nos alegra que haya disfrutado su estancia con nosotros y esperamos poder pronto verlo de vuelta.Atentamente, Los Aluxes Hotel By Tukan

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of gorgeous outdoor covered areas. Amazing views. Ocean breezes made the property very comfortable. Beautifully colored home with everything you need.
Stayed 1 night in May 2023
Response from Los Aluxes on 5 May 2023
Dear David, On behalf of the entire team of Los Aluxes Hotel, we would like to thank you for your kind preference. We highly appreciate the time taken giving us your feedback regarding your stay with us. Your observations are valuable since they let us know how we are doing and where we may need to make improvements.Respectfuly,Hotel Los Aluxes.

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service
Very clean and kind staff.
Stayed 1 night in Apr 2023
Response from Los Aluxes on 24 Apr 2023
¡Hola David!Muchas Gracias por su comentario acerca de nuestro hotel, nos ayudará a seguir creciendo. Nos alegra que haya disfrutado su estancia con nosotros y esperamos poder pronto verlo de vuelta.Atentamente, Hotel Los Aluxes.

10/10 Excellent

Francisca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 4 nights in Apr 2023
Response from Hotel Los Aluxes. on 14 Apr 2023
¡Hola Francisca!Muchas Gracias por su comentario acerca de nuestro hotel, nos ayudará a seguir creciendo. Nos alegra que haya disfrutado su estancia con nosotros y esperamos poder pronto verla de vuelta.Atentamente, Hotel Los Aluxes.

4/10 Poor

charles

Liked: Cleanliness, staff & service
Stayed 5 nights in Feb 2023
Response from Los Aluxes on 16 Mar 2023
¡Hola Charles! Muchas gracias por dejar tu valoración, agradeceríamos una retroalimentación de su valoración, esto con el fin de nosotros tener conocimiento en las áreas de oportunidades a trabajar y así ustedes se puedan llevar una mejor experiencia en sus vacaciones.Esperando se encuentre bien, quedamos a sus ordenes.¡Excelente día!Hotel Los Aluxes.

10/10 Excellent

Louis F

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2023
Response from Hotel Los Aluxes. on 23 Feb 2023
¡Hola Lous!Muchas Gracias por su comentario acerca de nuestro hotel, nos ayudará a seguir creciendo. Nos alegra que haya disfrutado su estancia con nosotros y esperamos poder pronto verlo de vuelta.Atentamente, Hotel Los Aluxes.

10/10 Excellent

Valerie

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We are so glad we found this pet-friendly hotel 5 blocks from the tourist center. The rooms were clean, beds comfortable and very quiet. We could sit with our dog on the terrace and have breakfast. Will definitely use again.
Stayed 1 night in Feb 2023
Response from Hotel Los Aluxes. on 6 Feb 2023
Dear Valerie, On behalf of the entire team of Los Aluxes Hotel, we would like to thank you for your kind preference. We highly appreciate the time taken giving us your feedback regarding your stay with us. Your observations are valuable since they let us know how we are doing and where we may need to make improvements.Respectfuly, Los Aluxes Hotel

6/10 Okay

Jose

Liked: Cleanliness, staff & service, amenities
I didn't like that they gave me a room with no balcony.
Stayed 5 nights in Jan 2023
Response from Los Aluxes on 31 Jan 2023
Estimado JosePrimero que nada, quiero agradecerte por tomarte unos minutos de tu tiempo para regalarnosesta breve reseña. Es de suma importancia para nosotros las reseñas y puntuaciones que nuestros huéspedes nos obsequian, porque es el medio en el que detectamos las mejoras en las distintas actividades que conforman el hotel y de igual manera, reforzar con las áreas que se realicen las actividades de forma correcta.He leído atentamente su reseña en cuanto a su mala experiencia de algunos servicios brindados por el hotel, he canalizado todos sus comentarios a los departamentos correspondientes para tomar las acciones necesarias y seguir mejorando nuestros servicios.Lamentamos que se haya llevado una mala impresión y le extendemos una disculpa por todos los incidentes ocurridos durante su estancia. Esperando se encuentre bien, le deseamos que pase un extraordinario día.Hotel Los Aluxes.

10/10 Excellent

MANUEL V

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
location is perfect for me and the places i like going litle bit to noisy at night from a bar close by this was our 4th time using the facility and no doubth we will do it again
Stayed 14 nights in Jan 2023
Response from Los Aluxes on 31 Jan 2023
Dear Manuel, On behalf of the entire team of Los Aluxes Hotel, we would like to thank you for your kind preference. We highly appreciate the time taken giving us your feedback regarding your stay with us. Your observations are valuable since they let us know how we are doing and where we may need to make improvements.Respectfuly,Los Aluxes Hotel

6/10 Okay

Luis F

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
It's an old hotel that has not been maintained properly. Old does not mean dirty
Response from Los Aluxes Hotel. on 22 Dec 2022
Dear Luis,Thank you for your feedback regarding your recent stay at Los Aluxes Hotel. We have a commitment to give all our guests the best experience and the best service. We really appreciate that you took your time to give us this review because is our way to knowthe importance that has for us our guests to be heard.we just finished to read your review and I am very disappointed to learn that we did not meet your expectations at 100% and would like to take this opportunity to apologize for any inconveniences you experienced during your stay.All your comments haven been sent to the correspondent managers in order to keep improving our services.Despite the inconvenience, I really hope that you can give us a second opportunityto exced your expectations and show you how amazing is Los Aluxes HotelKind Regard.

2/10 Terrible

Shamanta

Stayed 4 nights in Nov 2022

6/10 Okay

Jesus

Stayed 4 nights in Nov 2022

4/10 Poor

Glenn

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2022

10/10 Excellent

Luigi

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service. As a parent of a child with autism its hard to find places where my son is comfortable but this hotel surpassed all expdctaions. Highly recommended and when i go back to merida will stay here for sure 👌
Response from Hotel Los Aluxes. on 8 Nov 2022
Dear Luigi , On behalf of the entire team of Los Aluxes Hotel, we would like to thank you for your kind preference. We highly appreciate the time taken giving us your feedback regarding your stay with us. Your observations are valuable since they let us know how we are doing and where we may need to make improvements.Respectfuly,Los Aluxes Hotel

10/10 Excellent

Patricia

Stayed 2 nights in Oct 2022

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
_
Stayed 1 night in Oct 2022
Response from Los Aluxes on 31 Oct 2022
¡Hola Jorge! Muchas gracias por dejar tu valoración, esperamos que todo haya salido excelente, que tengas buen día.Atentamente, Hotel Los Aluxes.

10/10 Excellent

Delfina

Stayed 3 nights in Oct 2022

10/10 Excellent

yazmin

Stayed 2 nights in Aug 2022

10/10 Excellent

Jerome

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My history staying at the hotel since 1987, and knowledge of the neighborhood.
Stayed 5 nights in Aug 2022
Response from Hotel Los Aluxes on 17 Aug 2022
Hello! thank you very much for sharing your experience, we are very happy that everything went great, we hope to have you back soon, greetings.

10/10 Excellent

Serman Luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2022
Response from Hotel Los Aluxes on 4 Aug 2022
¡Hola Luis! muchas gracias por dejar tu calificación, esperamos tenerte pronto de regreso, saludos.

2/10 Terrible

Trev

Travelled with family, Travelled with pets, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn't like the property at all. Location of the property was the only good thing
Stayed 7 nights in Jul 2022
Response from Hotel Los Aluxes on 1 Aug 2022
Hello Trev! thank you very much for sharing your experience at Hotel Los Aluxes, we are sorry for what happened, we are constantly changing to provide quality facilities and services, we hope you give a second chance to our hotel, we are sure you will not be disappointed.

2/10 Terrible

jose

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I like it’s location, it is close to downtown and all of its amenities. I didn’t like the hotel conditions, and they did not respect the previously room fees and they ended up charging more than agreed at the time of booking.
Stayed 5 nights in Jul 2022
Response from Hotel Los Aluxes on 27 July 2022
Hello, thank you very much for sharing your experience, we are constantly changing to give you a quality service and facilities, we hope you give a second chance to Hotel Los Aluxes, we will not disappoint you, greetings.

6/10 Okay

Jacoba, Lake in the hills

Travelled with partner
Disliked: Amenities, property conditions & facilities
The personnel was very kind, friendly and knowledgeable, however the air condition in rooms was awful, every time they cleaned they turned them off. Bar closes way too early, no coffee in rooms, no ice available in halls, no mini fridge , very stingy on the towels, and the food in the buffet was way to salty. The front of the Hotel was dirty, glass doors very dirty specially with COVID should be cleaned at all times.
Stayed 10 nights in May 2022
Response from Community Manager on 23 June 2022
Hello Jacoba! Thank you for sharing your experience in our hotel, we are very sorry about your bad experience in our hotel, we ask you a huge apology, we hope you give Los Aluxes a second chance, greetings.

10/10 Excellent

Eduardo

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Nice place and safe!
Stayed 4 nights in May 2022
Response from Community Manager on 23 June 2022
Hello Eduardo! Thank you for sharing your experience at our Hotel, we value your rating very much, we hope to have you back soon, greetings.

6/10 Okay

Lorena

Disliked: Property conditions & facilities, room comfort
Service was good, they were very friendly. The room was ok but the shower was old, rusty and no pressure. I needed to flush the bathroom like 4 times to work. If the bathroom would of be better I would of stay longer.
Stayed 3 nights in Apr 2022
Response from Community Manager on 5 May 2022
Hello Lorena, we are very happy to know that you liked being in our Hotel, we must thank you for your comment because it helps us to check all those things that bother our guests, so we can solve them for a future visit. We hope to see you again soon, have a great day!

8/10 Good

Fabian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean , walking to distance to every where
Stayed 4 nights in Feb 2022
Response from Community Manager on 10 Mar 2022
Hi Fabián, thank you very much for your comment, we really appreciate it a lot because it helps us to be more efficient in our services for all our guests.

8/10 Good

Joyce

Stayed 3 nights in Feb 2022
Response from Community Manager on 10 Mar 2022
Muchas gracias por tu comentario y calificación, lo apreciamos mucho ya que nos ayuda a mejorar todos nuestros servicios para todos nuestros huéspedes.

8/10 Good

Richard

Stayed 6 nights in Jan 2022

4/10 Poor

KIMBERLEE

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel needs major cleaning. Upon arrival, our bed didn’t have the bottom sheet, our floor hadn’t been cleaned, our towels where holey and frayed. Water was brown often, no warm/hot water often. No tv remote or operable hairdryer. Tried to cancel our remaining stay and no response from hotel. Overall not a good hotel stay.
Stayed 9 nights in Jan 2022
Response from Marketing Manager on 24 Feb 2022
Hello Kimberly, Thank you for taking the time to write and sharing your constructive opinion. We apologize for not meeting your expectations. We understand that it was very upsetting, considering our standars were not met during your stay. We are taking care of everysingle detail you mention, to keep improving. We hope to have a second opportunity to show your a good stay, for us the priority is to offer a confortable space for our guests.

4/10 Poor

Rodrigo

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The restaurant buffet but this hotel is not a 4 star hotel
Stayed 2 nights in Jan 2022
Response from Gerente General on 14 Jan 2022
Dear Rodrigo; In Los Aluxes Hotel, our main goal is our guest´s satisfactions, that is why we appreciate your comment to know the areas of improvement in our services. We hope that in your next visit to the city we will be able to assist you again and to corroborate that we have made an effort to improve for important clients like you. Best Regards;

8/10 Good

Allen

Liked: Cleanliness, staff & service, property conditions & facilities
Only problem was room was not ready until after 5. Othwise nice, unique place
Stayed 1 night in Dec 2021
Response from Gerente General on 14 Jan 2022
Dear Allen; We are very grateful for the time you have spent in sharing the opinion of your personal experience at the hotel. The opinions of our guests provide us the opportunity to see our hotel through their eyes, pointing out any service that may have room for improvement to optimize the stay of our future guests. We hope that in the near future we will have the opportunity to assist you in the way that corresponds and thus reverse the image that you perceive of us today. Best Regards;

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, room comfort
Convenient location. Nice amenities
Stayed 1 night in Dec 2021
Response from Hotel Los Aluxes on 27 Dec 2021
Thank you for your visit

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2021
Response from Hotel Los Aluxes on 22 Dec 2021
Agradecemos su preferencia. Lo esperamos pronto! Hotel Los Aluxes

6/10 Okay

Joshua

Travelled with partner
Liked: Cleanliness, amenities
Nice, clean, modern hotel. However, there is a bar directly next door that plays heavy metal at top volume to midnight. Also, the sheet for our bed wasn’t big enough. It didn’t even cover the mattress. It took multiple phone calls and much convincing to get a proper sized sheet. Otherwise, though, a nice hotel, good location, clean, generally friendly staff. Good breakfast.
Stayed 1 night in Nov 2021
Response from Hotel Los Aluxes on 14 Dec 2021
Thanks for your visit

10/10 Excellent

Manuel

Liked: Cleanliness, staff & service, property conditions & facilities
I was visiting family, so I only slept and had breakfast.
Stayed 1 night in Oct 2021
Response from Hotel Los Aluxes on 6 Dec 2021
Thanks for your visit ! Hotel Los Aluxes

8/10 Good

Angela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2021
Response from Brenda on 24 Sept 2021
Buenos dias gracias por sus comentarios que siempre nos ayudan a mejorar la calidad de nuestros servicios.

2/10 Terrible

Verified traveller

Travelled with family
.
Stayed 1 night in Jun 2021
Response from Brenda on 14 June 2021
Buenos días, no puedo ver el comentario

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is very clean and quiet and the staff is very helpful. The location is excellent, it is very close to downtown.
Stayed 4 nights in May 2021
Response from Brenda on 17 May 2021
Good morning, thank you very much for you coomments

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything fine everything very fine everything very clean excellent service
Stayed 2 nights in Mar 2020
Response from Brenda on 17 Mar 2020
Good morning thank you

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy comodo, fallaba la televiosion y pocos canales
Stayed 2 nights in Feb 2020
Response from Brenda on 15 Feb 2020
Buenas tarfdres, gracias por sus comentarios trabajamos en ello.

2/10 Terrible

Verified traveller

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2020
Response from Brenda on 22 Jan 2020
Buenos dias, no podemos ver el comentario

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
location , its located in a point between el centro and close to santa ana park, church nearby and lots af places to shop and visit. Price is very modic . service is very cordial from all the staff a very good restaurant and many other things and also I have to mention a good size swimming pool to refresh yourself and all your family
Stayed 8 nights in Jan 2020
Response from Brenda on 14 Jan 2020
Good afternoon thank you for your comments

6/10 Okay

Miguel a

Liked: Cleanliness
Disliked: Room comfort
No intenet in the room
Stayed 1 night in Aug 2019
Response from Brenda on 26 Aug 2019
Internet only in public areas