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"Staff very good . Room small … And as most hotels at present needs an urgent lick of paint … which looking at the signs around the hotel is taking place"

"The chocolates on arrival was lovely & the staff were super friendly & even returned a missed call from us without asking."

"Not for the elderly unless you get one of the ground floor rooms."

"They charged me £5 to park and stated very openly that this was to recover the commission they had to pay to Hotels.com for the booking. I said I wouldn't have known they existed without the site and so it was revenue earned not commission lost - but no. Damaged shower was not good - couldn't control the 'fixed' shower head. Worst was breakfast. It is £10 for breakfast - turns out they dont do breakfast. They give you a voucher and you have to go over to the motorway services for it - and your £10 gives you a set plate and drink. I didn't want a cooked breakfast but couldn't have cereal or toast or fruit or yogurt - it was the plate of set food or leave empty (no refunds allowed). Really poor place, will certainly not be back."

"Good location and amazing staff. Rooms were lovely and clean, bit dated but still nice."

"Fantastic hotel. Clean, helpful staff and good amenities."

"Just wish there was room service"

"I stayed at DoubleTree with the main intention of relaxing and using the spa. Unfortunately, as I didn’t book spa treatments in advance, I wasn’t able to have the full experience I had hoped for. That said, the pool, jacuzzi, and sauna were all excellent, and the spa staff were very supportive and welcoming. Across the entire hotel, including the restaurant, the staff were attentive, warm, and genuinely made me feel welcomed. The level of service was both fulfilling and pleasantly surprising. Overall, a very positive experience, especially thanks to the people working there."

"Staff made you feel really welcome, were helpful and friendly. Family room was freshly renovated and very spacious and comfortable. Breakfast was amazing, plenty of choice, fresh quality cooked breakfast ingredients and very good value for money. Would definitely recommend to others."