Luxury Hotels & Resorts in Marysville from AU$106

"Likes-Proximity to Retail Therapy -walking distance to eating and entertainment -ample parking -pool and hot tub facilities with seating was welcomed -spacious, comfortable room with all the amenities -morning staff, including front desk and breakfast staff -breakfast buffet was fantastic, providing an assortment for all -hallways, decor and general design was pleasant Dislikes-we raised a concern as to the attention to detail on cleanliness in our room ( floor and windows) we were advised to place Make up Room sign on door and our issues would be looked after. -minimal work on windows, film was just smeared around -floor may have been swept but not washed -bed not made, soiled towels left and coffee table not wiped -mattress was well-used with an obvious dip on right sleeping side"

"We were shown into a room with terrible conditions. Everywhere was dusty and there was a terrible stench all over the place. There were several visible stains on the sheets, pillowcases and the mattress. When we informed the staff, it was like they're offended! They took us to another room upstairs. The jallway was dirty and stinky as well. The new room was in the exact same conditions. Dirty, dusty, stinky and visible stains all over the bed. We reached out to Expedia and they talked to the property management. There was nothing they could or would do! Our trip was ruined. We had to head back home since the property was totally unlivable. No refund nor any other compensation was provided. Not even a single word of apology... We were out $200+ FOR NOTHING. Terrible experience and awful service. Is this what hospitality industry has come to in this country?! I don't expect special consierge like a 5star hotel, but you can't even clean the room and offer clean bed sheets anymore?? "