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"Hotel was perfect! I especially want to highlight how one of your team members went above and beyond during my stay. I forgot to pack my phone charger and only had a USB cord, but the USB charging port in the room wasn’t working. When I called the front desk, they sent up an engineer who was very apologetic and tried to resolve the issue. When he couldn’t get it working right away, he asked me to hang tight and returned shortly after with his own personal phone charger. He insisted that I use it to charge my phone. His kindness, genuine concern, and willingness to help truly stood out. The level of care he showed was beyond any customer service I’ve experienced before."

"I booked a king size bed. When I got to the room it was very obvious it was not a king. I went down to the front desk to confirm I’d gotten the right room. They said their system said that room was a king room. It was not"

"Everything was great, Great staff. I would definitely recommend this hotel."

"Breakfast was average. The dining area was not cleaned whatsoever. We went for breakfast as we had the vouchers that came with the booking. To find the same food and dirty tables when eating. Also, there was mould in the water, everything wasn’t cleaned to a standard and to the price that we paid for three nights - not worth it. The room was mediocre, the mirror in the bathroom was broken, and the bedsheets were disgustingly yellow. Not to mention there’s no parking on the property. We had to walk to our spot. All in all If you’re booking in Pittsburgh would recommend passing up on this property."

"I liked the closeness to PPG."

"The stay was fine. The battery-powered lock ran out of power late at night, and I could not get into my room for 8 hours. No communication from the property owner until regular business hours. Others had a similar experience."

"Hospitality was exceptional"

"Great breakfast! Walking distance to the arena!"

"Room was large and clean. It had some fitness equipment in it which I did not use but some might? They hyped a fitness video which was inaccessible. Gym was ok. The TV was loose on the wall and the toilet paper roll was as well. Overall a decent spot in an odd but central location. Pretty bare bones amenities (no free coffee or breakfast) but a reasonable price. "