Lobby

Reviews of Hotel Real La Merced

3.5 out of 5
Hotel Real La Merced
Calle Real Xalteva, Frente a Iglesia la Merced, Granada

Reviews

9.4

Exceptional

Rating 10 - Excellent. 185 out of 241 reviews" "
Rating 8 - Good. 41 out of 241 reviews" "
Rating 6 - Okay. 11 out of 241 reviews" "
Rating 4 - Poor. 3 out of 241 reviews" "
Rating 2 - Terrible. 1 out of 241 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place. Excellent breakfast. Stunning staircase. We spent a awesome week here.
Stayed 7 nights in May 2024
Response from Rene S on 22 May 2024
Hello StephenWe are really glad that you enjoyed our Hotel.Having you with us and get a great review it our Highest Goal Thank you thank you thank you

10/10 Excellent

Audrey-Ann

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was really nice and helpful. They book us activities for the entire day. We felt safe the entire stay there.
Stayed 2 nights in May 2024
Response from Rene Sandigo on 12 May 2024
Thank you Aundrey-Ann for your wonderful review! We're delighted to hear that our staff went above and beyond to make your stay enjoyable. It's fantastic that they were able to assist you with booking activities for the entire day, allowing you to explore and experience all that our location has to offer.We take guest safety very seriously, so it's truly rewarding to know that you felt secure throughout your stay.Thanks and looking forward to your next visit

8/10 Good

German

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice service
Stayed 1 night in Apr 2024
Response from Rene S on 29 Apr 2024
Thank you German.

10/10 Excellent

Patricio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
AMAZING!!! I could live here...absolutely breathtaking.
Stayed 2 nights in Mar 2024
Response from Rene Sandigo on 1 Apr 2024
Thanks PatricioWe are breathtaking reading your kinds words.

10/10 Excellent

Kenway

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, super friendly and helpful staff. Church bells rang very loudly in the morning
Stayed 1 night in Feb 2024
Response from Rene S on 17 Feb 2024
Thank you. We genuinely strive to ensure each guest's comfort and satisfaction.While we deeply regret any inconvenience caused by the church bells, we appreciate your understanding of the historical charm and ambiance they contribute to our surroundings. Should you grace us with your presence again, we will endeavor to enhance your stay even further.

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, clean and friendly staff. Would recommend, close to a lot of food spots and the water!
Stayed 1 night in Feb 2024
Response from Rene S on 9 Feb 2024
Thanks Danielle for being really nice with us and leave a nice review.

10/10 Excellent

JOSE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay! Everyone is super nice!
Stayed 3 nights in Jan 2024
Response from Rene S on 9 Feb 2024
Thanks Jose for being with us

10/10 Excellent

Gunther

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Rene S on 21 Mar 2024
Thanks Gunther We really appreciated this rate

10/10 Excellent

David

Liked: Cleanliness, amenities, property conditions & facilities
Love it
Stayed 1 night in Jan 2024
Response from Rene S on 9 Feb 2024
Thanks David.

10/10 Excellent

Harumi, Va.beach

Stayed 4 nights in Jan 2024
Response from Rene S on 28 Jan 2024
Thanks Harumi for visit us

10/10 Excellent

Richard

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I absolutely love this property. That is why we stay here every year. My favorite place to stay in Granada!
Stayed 1 night in Jan 2024
Response from Rene S on 28 Jan 2024
Thank you for entrusting us with such a special role in your travels. Your loyalty is a testament to the magic you find here, and we're dedicated to ensuring each return surpasses the last. We can't wait to welcome you back with open arms

10/10 Excellent

Ivania

Travelled with partner
Liked: Amenities, property conditions & facilities
Excellent location very clean, super friendly and helpful staff. A little bit expensive but everything else was excellent.
Stayed 2 nights in Jan 2024
Response from Rene S on 28 Jan 2024
Thanks Ivania, we are really happy about your positive feedback, hope you can come back soon.

10/10 Excellent

Michael D

Travelled with group
Liked: Cleanliness, amenities
Stayed 1 night in Jan 2024
Response from Rene S on 28 Jan 2024
Gracias Michael. Servirte fue un placer

10/10 Excellent

Danny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice staff and a gorgeous historical building, well maintained
Stayed 1 night in Dec 2023
Response from Rene S on 13 Jan 2024
Thank you for allowing us to be a part of your Granada experience. Your feedback is invaluable.Wishing you endless sunshine and treasured memories,HRM Team

10/10 Excellent

Rudy

Stayed 2 nights in Dec 2023
Response from Rene S. Manager on 13 Jan 2024
Thank, Your point 5 is so important for us.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is nicely updated, beautiful kept and in a great location. Close to a ton of dining and coffee options. Right up the road from the main square and beautiful churches.
Stayed 2 nights in Dec 2023
Response from Rene Sandigo on 21 Dec 2023
Thanks Andrew for this comment. We feel very happy and exciting about your review.

10/10 Excellent

Rosa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Rene S on 21 Dec 2023
Gracias Rosa. Bonita Familia

10/10 Excellent

Ashley

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is amazing . We were greeted by the front desk staff 2 hours prior to check in and thankfully they allowed us to store our luggage’s in a locked room until check in . This was so helpful as we were able to explore Granada without the extra baggage . The staff is so welcoming and truly go above and beyond to make you feel at home and at peace . The hotel grounds are absolutely stunning . Everything is so well kept . The history in the hotel is so well persevered and the hotel staff seem to be well educated on the hotels history . The rooms feel luxurious . We had 3 rooms and each one of them were equally as gorgeous. You truly cannot go wrong staying here . You are so close to town yet the hotel is not loud or does not feel busy . I will make sure to stay here every single time we visit Granada and would recommend this hotel to all of our family and friends who often visit Granada . Truly a 5 star experience .
Stayed 1 night in Dec 2023
Response from Rene Sandigo. Manager on 5 Dec 2023
Dear Ashley.Thank you immensely for sharing your outstanding experience at our hotel. Your words truly uplift our spirits and validate the hard work we put into ensuring our guests have a memorable stay.We're honored by your commitment to choose our hotel for future visits and to recommend us to your family and friends. Your loyalty is our greatest reward.

10/10 Excellent

Rosa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente servicio
Stayed 4 nights in Nov 2023
Response from Rene S on 30 Nov 2023
Muchas Gracias Doña Rosa, fue un gusto servirle.

10/10 Excellent

Jose

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
La habitación muy cómoda. El personal muy atento.
Response from Rene S on 30 Nov 2023
Gracias Jose.

10/10 Excellent

Rickey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Oct 2023
Response from Rene S on 30 Nov 2023
Thanks Rickey.

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
La Gran Sultana.
El mejor Hotel de Granada, buenísimo personal
Stayed 7 nights in Oct 2023
Response from Rene on 6 Nov 2023
Hola Don JoséPara nosotros tenerlo una vez más a usted y su esposa es muy importante Siempre tratamos de escuchar sus sugerencias y quedamo siempre agradecidos con ustedes

10/10 Excellent

Fatoumata

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Sep 2023
Response from Rene S on 29 Oct 2023
Gracias por esta valiosa calificación

6/10 Okay

Azul y blanco

Stayed 1 night in Sep 2023
Response from Rene S on 29 Oct 2023
Gracias por su tiempo de valorarnosOjala nos dejara saber el por que de su valoración a nuestro email: info@hotelrealamerced.com

10/10 Excellent

jose l

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb customer service. Hotel is so clean and nice.
Stayed 8 nights in Sep 2023
Response from Rene S on 25 Sept 2023
Thank youIt was súper nice yo hace you with us

10/10 Excellent

Sheila

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Rene S on 29 Oct 2023
Gracias Sheila.

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here for two days while travelling through Nicaragua. The hotel staff had excellent English, very hospitable and able to solve any small issues. They also recommended tours and were able to book them for me at a very reasonable cost. The room was clean, very large and the A/C worked quickly and was quiet. Pool is amazing and location is right in the heart of Granada. Everything was within 5 mins of walking. Will be staying here again next visit!
Stayed 2 nights in Sep 2023
Response from Rene S on 26 Sept 2023
Thank you so much Jessica for this review. its inspire us to keep working hard for our guests. We really appreciated this comment.

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2023
Response from Rene S on 25 Sept 2023
Gracias por su calificación

10/10 Excellent

Nevada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Firs time in Granada
Amazing jhotel, great location, very clean
Stayed 4 nights in Aug 2023
Response from Rene S on 25 Sept 2023
Thank you so much Hope you enjoy your travel to Nicaragua and come back

10/10 Excellent

Juana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed here for two nights on 8/7/2023 and 8/8/2023 and had a wonderful time. Loved how safe i felt. The neighborhood location is safe, people from outside cannot come into the hotel and I did like that. I also enjoyed the pool, and the staff who is super professional and extremely attentive. I highly recommend this hotel. Rene the owner was super nice, easy to talk to and so was daisy the daytime front desk lady. Both made us feel welcome. I would definitely stay here next time I'm in Granada. ~HB~
Stayed 2 nights in Aug 2023
Response from Rene S on 14 Aug 2023
Thank Ms JuanaAlways a pleasure to have you in our Hotel. Your words inspire us to try to keep positive and happy, we always want Guest like you. Your word minds too much for us

10/10 Excellent

carlos

Stayed 1 night in Jul 2023
Response from Rene S on 14 Aug 2023
Gracias Carlos.

6/10 Okay

Claudia

Stayed 1 night in Jul 2023
Response from Rene S on 14 Aug 2023
Gracias

10/10 Excellent

Kirk

Stayed 3 nights in Jul 2023
Response from Rene S on 14 Aug 2023
Thanks Kirk. you were very kind.

10/10 Excellent

Kirk

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This was my first time in Granada, the choice of this hotel was based on a recommendation. My family and I were very content with accommodations, staff, cleanliness, location and their food. Highly reccomend this hotel for your stay in Granada.
Stayed 2 nights in Jul 2023
Response from Rene S on 14 Aug 2023
Thank so much for this amazing review Mr. Kirk.

10/10 Excellent

Idania, Charlotte

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent !!
Stayed 1 night in Jun 2023
Response from Rene S on 1 July 2023
Thank Idania.

10/10 Excellent

Seyni

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel overall cleanliness the hospitality of the staff special thank you to our server I forgot her name but her day off was on Wednesday and that was the day I left and couldn’t take a picture with her.
Stayed 5 nights in Jun 2023
Response from Rene S on 1 July 2023
Thank Seyni. We are so happy that you stayed with us. Probably her name was Victoria and we let her know about your comment. Hope you can come back for the pic.

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It has a truly lovely internal courtyard, where the pool is. In contrast, the furniture and decorations feel like old Granada. So, it has wonderful contrasts and is like an oasis in the city.
Stayed 1 night in Jun 2023
Response from Rene S on 1 July 2023
Thanks Laura. We really love our Guest spend time in the court yard.

10/10 Excellent

Marly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good customer service and cleanliness.
Stayed 8 nights in Jun 2023
Response from Rene S on 24 June 2023
Thanks Marly.

10/10 Excellent

Elias

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing, staff and service excellent.
Stayed 4 nights in May 2023
Response from Rene S on 5 June 2023
Thanks Elias.This is really important for usHope you can come back and we are going to receive you as a Family.

10/10 Excellent

Jose A.

Liked: Cleanliness, staff & service, property conditions & facilities
Empleados muy respetuoso y serviciales
Stayed 11 nights in May 2023
Response from Rene S on 27 May 2023
Le Agrademos su valoración que es muy importante con nosotros y le damos las gracias por hospedarse con nosotros Don Jose.

10/10 Excellent

Katie R

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is beautiful. Not only beautiful but clean. When you walk in the room you smell cleanliness. I love how they have a restaurant on site that is every economical and good. Manager, Daysi, is top notch. She was so helpful and accommodating. She went out of her way to arrange transportation and provide us with off site recommendations. She’s just a down right sweet person.
Stayed 2 nights in May 2023
Response from Rene Sandigo on 27 May 2023
Thank Katie for this important and valuable comment. Daysi is so happy with your note and she send you the best wishes. Hopefully you can return some day and we will be glad to have you one more time.

8/10 Good

Rosa

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Es un hotel magnífico, nuestra estadía fue perfecta y todo el personal en el hotel fue muy amistos@. Una de las grande razones que siempre regreso a esta hotel es su comidas siempre al punto y el personal en general nos hacer sentir bienvenidos todo el tiempo, y el profesionalismo de cada persona es impecable. El hotel está siempre limpio y su infraestructura es perfecta y llena de historia.
Stayed 1 night in May 2023
Response from Rene S on 14 May 2023
Thank so for spending your time with us and wrote your beautiful experience.

10/10 Excellent

Annabella

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Excellent services!
Stayed 5 nights in Apr 2023
Response from Rene S on 21 Apr 2023
Gracias AnnabelleLe esperamos siempre

10/10 Excellent

Louise

Stayed 1 night in Apr 2023
Response from Rene S on 10 May 2023
thank for staying with us

8/10 Good

Rob

Liked: Cleanliness, property conditions & facilities, room comfort
Not as good as the first time
2nd shift female front desk clerk not friendly. Seemed overwhelmed by Holy Week hotel being full. Room was very nice. Mini fridge was a nice bonus in the room (since ice cost extra). Overall was a good experience.
Stayed 2 nights in Apr 2023
Response from Rene S on 20 Apr 2023
Thanks Rob.....Daysi is always very open and provide excellent service. I am pretty sure it was probably with too much pressure in that evening. She say sorry.

10/10 Excellent

Jose

Stayed 10 nights in Mar 2023
Response from Rene Sandigo on 26 Mar 2023
Gracias JoseFue un gran gusto recibirlo y tenerlo con nosotros

10/10 Excellent

Richard

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Rene, the GM ,simply blew us away with his service skills
Response from Rene Sandigo on 21 Jan 2023
Thank you so much Richard. Your words means too much for me.

6/10 Okay

Arthur

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Property is nice. I've stayed there before. But quirks along the way> front desk kept and retained my printed copy of my Expedia confirmation despite my repeated request to keep it; airconditioning was locked into freezing cold despite calling in the mechanic, he claimed it was working normally despite an error reading; had to use blankets overnight, rediculous ijn the tropics, one little bar of soap for three adults but at least repleniched on request. Property could be better managed, has potential.
Response from Rene S on 17 Jan 2023
Dear ArthurThanks for staying with us one more timeWe feel deeply sorry for losing your printed copy and we offer couple time to print it for you one more time. That was a good lesson from the lady in the front desk.Air conditioning are free to operated, and as you say we offer more amenities at the moment, you just have to ask in front desk.We try to do our best, i am sorry for our mistakes.We are trying to be better and only with honest Guest like you then we can improve.

10/10 Excellent

Lilliana Ruth Farina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Couldn’t be more happy with all the attention they provided super clean service and so rounded by nice people
Stayed 12 nights in Dec 2022
Response from Rene Sandigo on 12 Jan 2023
Thank so much Mrs FariñaWe feel that you are part of our family

10/10 Excellent

Greg

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2023