Malolo Lailai Island Holidays from AU$1,504

The room I was allocated had a very bad damp smell. The housekeeper who was in the hallway immediately offered me another room and sorted it out with reception. This was great service. Sadly the rooms have not been well maintained and the cleaning is not as good as it should be. A previous guest had left an adhesive label on the bedside cabinet and also black oily finger prints on the furniture, and this hadn’t been cleaned. Also the privacy curtains were missing from the windows which made the room visible from the footpath and marina. Needs to be better for these prices. Suggest there housekeeping management inspect rooms after cleaning.

Very helpful staff

Clean rooms the house was absolutely perfect for our wedding group. We had some of the most amazing views and it was in a perfect location near the airport. An issues we had were dealt with immediately.

**Wonderful people and true Fiji atmosphere — with a few quirks** We spent a week at Serenity Island Resort with friends and had a great time overall. The biggest plus is the staff — genuinely kind people who always try to help with everything they can. You do feel "Fiji time" everywhere though :) A few minuses: the bar constantly runs low on alcoholic drinks and the selection is limited; the menu is quite small too — though for a resort of this size that's understandable. One thing that surprised us: some food is very often served cold. Maybe that's normal here, but it took us some getting used to. That said, the ocean, the nature, the reefs and the whole Fiji atmosphere smooth out all of these issues — you just relax and enjoy life and your vacation.

We had a great experience! 3 couples with small children, the kids and adults had the best time, the place is not crowded at all so you feel like the place is all for yourself. Sai, iovani, Wi, Bill, Aki, the male waiters in the morning and the evening, the kitchen staff and housekeeping, all offered great service, super friendly, and they sing for guests at dinner time, such good singers!!!! the tents have everything you need, we had one right by the water felt such a luxury. There is great snorkeling reef right in front of the place, the pool was great too, best place we stayed in Fiji. The only thing I don't recommend is the island hopping tour, the staff is great and super friendly but the actual tour is not good you dont get much time in each island, and they dont include the snorkling gear, not worth it as the beach at the glamping is as good or better, doesn't add any value and it is expensive.