Maesycwmmer Hotels, Cardiff

"Good stay!"

"Wont be going back. I booked the night as a getaway for me & my partner.. Duran our stay: we were greeted warminly by the receptionist, front of house looked cleaned and well maintained. After checking in we relaxed in the pool which did bring a calming experience (cant fault the pool). Our room was clean and ready for us to use, after our time in the pool we went back to our room to shower and get ready to go out to dinner and watch a show. Heres where things started to go wrong. The shower was completly blocked we didnt realise this untill water flooded the bathroom i go to reception to report and asked for fresh towels and for someone to sort the shower. Within 10 mins we had new towels and the maintanance guy come to basically plung the drain & pour nr muscle done the shower to be told give it 15 minutes to unblock. After waiting we showeed to again the water not draining and the bathroom flooding. We also had an issue with the sink the metal block was completly seized and we didnt realise till after brushing our teeth. The hole palama cost us an extra hour to get ready which we missed our evening show before food not leaving much entertainment to enjoy. I got my money back for the pool (which they dont tell you its extra btw) as compensation but its not good enough considering the price of the stay and our evening away basically runied with nothing we could do because we missed everything due to the delays. Wont be going back."

"The staff were very helpful. The room was clean and well kept. Unfortunately there was no parking at the hotel. "

"Staff @ reception and restaurant were outstanding they were polite attentive and had a great sense of humour the spa was warm welcoming of a high standard "

"I’ve stayed here a couple of times as location is super convenient next to train station and price is good but it’s really tired and rooms nearly always have issues. This time the curtain rail came off as I tried to draw the curtain. There was obviously a laundry room close by as all I could hear was the washing machine spinning all night and the bedding is really not very comfortable. I will stay again but it’s really nothing special. "

"This is a mammoth complex, not something I really understood at the time of booking. Upon arrival we discovered expensive parking fees which were not included in the booking. We had received an email before arrival advising us to book restaurants but didn’t realise this would mean we would not be able to get a booking at a reasonable time on the day. When we are away we like to see how we feel on the day but this does not work here, we didn’t go to the spa as again this needed to be booked in advance, all of this is via the hotel site. We visited the cellar bar which was like a pub , there was one inexperienced staff member alone there and we waited over 10minutes for her to try to get the previous person a receipt, she then served us two drinks and told us no cash and when we pointed out she was overcharging us accordingly to the bar tariff she just said sorry that’s wrong and we paid the higher price. As I said this hotel did not suit us but I must say it is a very nice hotel with beautiful rooms and for an organised couple then it would be great I’m sure and I must say the meals we received in room service was exceptional. "

"The hotel was nice and car park had plenty of space. The pillows were really lumpy and the sofa bed in the family room was very uncomfortable and small for a double."

"Yes perfect "

"To start with, the staff were absolutely lovely. In particular the receptionist (I think her name was Ellie) was so so welcoming, friendly and helpful! The hotel was clean, facilities were great. The room its self was very large and spacious with loads of natural light. Plug sockets, a fridge, safe, iron with board and some really nice quality products in the bathroom for you to use. I can’t fault anything besides the bed itself. I honestly had a really poor nights sleep due to how firm and uncomfortable the bed was to the point I woke up early and debated leaving sooner. I ended up folding the duvet in half and trying to go back to sleep on top of this to add more cushioning underneath. I would stay again but would maybe book a different kind of room to see if this was the same issue throughout. Overall the hotel and staff were fantastic but the bed was not suitable at all and very uncomfortable. I would recommend the children’s play area and games corner me moved somehow as it looks a little crowded when arriving "