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BYPILLOW The Citadel

3.0 star property
Hostal in Madrid, a short walk to Plaza Mayor

Choose dates to view prices

Photo gallery for BYPILLOW The Citadel

Double Room (Interior)
Standard Double Room, 1 Double Bed
Triple Room
Triple Room
Exterior
BYPILLOW The Citadel places travelers in Madrid's historic center, near the Royal Palace and Puerta del Sol. The hotel offers reliable in-room WiFi, and staff provide knowledgeable tour assistance to help guests explore the city's landmarks.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Housekeeping
  • Air conditioning
  • Free WiFi
The current price is AU$288
includes taxes & fees
30 Oct - 31 Oct

Room options

Check availability for these dates

Tonight
Oct 5 - Oct 6
Check availability for tonight Oct 5 - Oct 6
Tomorrow
Oct 6 - Oct 7
Check availability for tomorrow Oct 6 - Oct 7
Available filters for rooms
Showing 5 of 5 rooms

View all photos for Standard Double Room, 1 Double Bed

Standard Double Room, 1 Double Bed

Standard Double Room, 1 Double Bed

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Hairdryer
Private bathroom
Desk
Daily housekeeping
  • 15 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Double Room

Superior Double Room

Superior Double Room

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Hairdryer
Private bathroom
Desk
Daily housekeeping
  • 18 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Triple Room

Triple Room

Triple Room

9.0 out of 10
Wonderful
(4 reviews)

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Hairdryer
Private bathroom
Desk
Daily housekeeping
  • 21 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed OR 3 Twin Beds

View all photos for Double Room (Interior)

Double Room (Interior)

Double Room (Interior)

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Hairdryer
Private bathroom
Desk
Daily housekeeping
  • 12 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Twin Room

Twin Room

Twin Room

8.8 out of 10
Excellent
(3 reviews)

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Hairdryer
Private bathroom
Desk
Daily housekeeping
  • 12 sq m
  • Sleeps 3
  • 2 Twin Beds

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About the area

Map
Calle Espejo 2, piso 2, Madrid, Madrid, 28013

What's nearby

  • Royal Palace of Madrid - 3 min walk - 0.3 km
  • Plaza Mayor - 3 min walk - 0.3 km
  • Gran Via - 6 min walk - 0.6 km
  • Puerta del Sol - 8 min walk - 0.7 km
  • Prado Museum - 17 min walk - 1.5 km

Getting around

  • Opera Station - 3 min walk
  • Madrid Principe Pio Station - 5 min drive
  • Madrid (MAD-Adolfo Suárez Madrid-Barajas) - 28 min drive

Restaurants

  • ‪Café Madrid - ‬2 min walk
  • ‪El Chaparrito - ‬2 min walk
  • ‪El Minibar - ‬1 min walk
  • ‪La Esquina de San Miguel - ‬1 min walk
  • ‪Gloria Bendita - ‬1 min walk

About this property

BYPILLOW The Citadel

Hostal near Plaza Mayor
Close to Royal Palace of Madrid and Puerta del Sol, BYPILLOW The Citadel has plenty to offer. Stay connected with free in-room WiFi.
You'll also find perks such as:
  • A round-trip airport shuttle (surcharge), tour/ticket information and a lift
  • Guest reviews say great things about the helpful staff
Room features
All guest rooms at BYPILLOW The Citadel offer comforts, such as air conditioning, as well as
More amenities include:
  • Bathrooms with showers and hairdryers
  • Free infant beds, daily housekeeping and desks

Similar properties

Standard Room

CC Opera Suites

  • Free WiFi
  • Air conditioning
  • Breakfast available
  • Housekeeping
8.6 out of 10, Excellent, 138 reviews
The price is AU$215
includes taxes & fees
3 Nov - 4 Nov
CC Opera Suites

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • 24-hour return airport shuttle (surcharge)

Family friendly

  • In-room cot

Conveniences

  • Limited-hour front desk

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Accessibility

  • Lift

More

  • 1 floor

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV

More

  • Air conditioning
  • Desk

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 10:00 PM
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: EUR 10

Special check-in instructions

The front desk is open daily from 2:00 PM - 10:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation

Renovations and closures

This property is closed from 15 June 2025 to 15 September 2025 (dates subject to change).

Access methods

Front desk (limited hours)

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Free cots are available on request at the property

Payment types

Important information

Optional extras

  • Late check-out fee: EUR 10 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cots/infant beds
This property accepts credit cards; cash is not accepted

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using the information in the booking confirmation

Property is also known as

Citadel Pillow Hostel Madrid
Citadel Pillow Hostel
Citadel Pillow Madrid
Citadel Pillow
Citadel Pillow Hostal Madrid
Citadel Pillow Hostal
The Citadel by Pillow
BYPILLOW The Citadel Hostal
BYPILLOW The Citadel Madrid
BYPILLOW The Citadel Hostal Madrid

Frequently asked questions

Is BYPILLOW The Citadel pet-friendly?

No, only service animals are welcome at the property.

How much does it cost to stay at BYPILLOW The Citadel?

As of 5 Oct 2025, prices found for a 1-night stay for 2 adults at BYPILLOW The Citadel on 30 Oct 2025 start from AU$288.04, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at BYPILLOW The Citadel?

This hostal doesn't offer parking.

What time is check-in at BYPILLOW The Citadel?

Check-in start time: 2:00 PM; check-in end time: 10:00 PM. After-hours check-in is not available.

What time is check-out at BYPILLOW The Citadel?

Checkout is at 11:00 AM. Late checkout is available for EUR 10 (subject to availability).

Does BYPILLOW The Citadel provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is BYPILLOW The Citadel located?

Located in Madrid Centro, this hostal is within a 5-minute walk of San Miguel Market, Plaza Mayor and Royal Palace of Madrid. Puerta del Sol and Gran Via are also within 10 minutes. Opera Station is only a 3-minute walk and Sol Station is 8 minutes.

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BYPILLOW The Citadel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 181 out of 324 reviews
Rating 8 - Good. 102 out of 324 reviews
Rating 6 - Okay. 21 out of 324 reviews
Rating 4 - Poor. 11 out of 324 reviews
Rating 2 - Terrible. 9 out of 324 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Tetsu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
部屋は広く、観光地にも近かった。、
Stayed 2 nights in Mar 2025

10/10 Excellent

adriana aranda

Liked: Cleanliness, property conditions & facilities
Todo excelente
Stayed 2 nights in May 2025

10/10 Excellent

Mariella

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect!
Stayed 3 nights in May 2025

10/10 Excellent

Jonas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great service!

Really service minded staff
Stayed 1 night in May 2025

8/10 Good

Sam

Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Room was good size and really clean, all new furniture and massive tv. The bathroom was a bit small and beds were a bit hard - but overall comfortable. The hotel is in a great location! I would stay here again
Stayed 2 nights in Feb 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect for City Centre

Perfectly situated in centre of Madrid. Easy check-in/out. Lovely modern room with comfy and spacious bed.
Stayed 1 night in Nov 2024

4/10 Poor

Alexander

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

1-star hotel... But it's written 3-star hotel...

According to the information at hotels.com, it's a 3-star hotel. However, that is NOT the case since it's a 1-star hotel; which we found out while arriving to the hotel. The bed was OK, otherwise, everything was pretty bad.
Stayed 3 nights in Apr 2025

10/10 Excellent

Johanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

hyvä yöpymiskokemus

Respa oli oven takana, hetki meni löytää se. Ystävällinen henkilökunta ja siisti huone. Kahvi/tee ja pullovesi sisältyi huoneeseen. Hotelli rauhallisella paikalla
Stayed 4 nights in Jan 2025

10/10 Excellent

Mohammed Suhel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable stay at this clean and spacious hotel. It is perfectly situated in the city centre of Madrid with many points of interest within walking distance of the property, making it very convenient.
Stayed 1 night in Sep 2024

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was great.
Stayed 1 night in Sep 2022

10/10 Excellent

Maria Estela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel no centro

A hospedagem se concentra no segundo pavimento de um edifício antigo, com quartos renovados. O quarto nos surpreendeu positivamente pelo tamanho, com antessala e sofá no quarto. A jarra que disponibilizam para água quente é ótima para o inverno. A localização central é muito boa, em viela tranquila.
Stayed 2 nights in Jan 2025

10/10 Excellent

Junming

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is very clean and nice, even though the hotel is in a very old building.
Stayed 3 nights in Jun 2024

10/10 Excellent

Bipran

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and very comfortable. Staff was helpful and the best sell of this hostel is the location. It's 2 mins walk from Royal palace. 19 mins walking from Pardo muesem and central park. Room balcony opens to main Street and it's buzzing till 12am. Front desk is available from 2pm to 10pm . We stayed here for 3 nights and didn't even once needed to take metro to anywhere. Everything is at walking distance. From airport you need to change 2 metros to get to Sol station and from Sol station it's 10 mins walk to this place. Booking this place saved us lot of time and money we could have spent if staying somewhere else. Worth every penny
Stayed 3 nights in Apr 2025

10/10 Excellent

Miles

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent Location, Friendly staff. Easy check in. Perfect for a budget room.
Stayed 2 nights in Mar 2024

10/10 Excellent

jill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place to stay

We really enjoyed the Citadel, it was in a great location and so close to loads of great places to visit. It was very clean and the room was cleaned each day we were there with lovely fresh towels. The staff we met were really friendly. Would definitely stayt here again.
Stayed 3 nights in Mar 2024

10/10 Excellent

Agnes

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location!! Just across mercado san miguel ! Great location
Stayed 3 nights in May 2023

10/10 Excellent

Daron

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean property and rooms were spacious and clean. Drinking bar at reasonable prices. I would definitely be back at this hotel when I visit again.
Stayed 2 nights in May 2023

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Walking distance to many tourist destinations. Very thin walls between rooms, so bring ear plugs.
Stayed 2 nights in May 2023

10/10 Excellent

Lucía

Liked: Cleanliness, staff & service, property conditions & facilities
El trato y el alojamiento un 10!!!! La ubicación un 10 y nosotros encantados !!! Gracias !
Stayed 1 night in Apr 2024

8/10 Good

Grace

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is close to most of attractions, in walkable distance. Cross the street, Mercedo de San Miguel there, a lot of choices for delicious food, you can find whatever you like there.
Stayed 2 nights in Sep 2023

8/10 Good

??

Liked: Staff & service, property conditions & facilities
GOOD!
Stayed 2 nights in Apr 2024

8/10 Good

CARLOS

Liked: Cleanliness, staff & service
A very convenient place in the heart of Madrid city centre, very close to metro stations and main attractions. It’s an old building, and it needs refurbishment, but this hotel is good value for money. WiFi works well, and I like very much that they try to be sustainable with water resources.
Stayed 3 nights in Feb 2024

8/10 Good

Leopoldo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great central place to stay. Too bad the elevator was not working; not good for us seniors.
Stayed 3 nights in Oct 2023

10/10 Excellent

Mintrue

Liked: Cleanliness, staff & service, property conditions & facilities
Great location with walking to everything you need. Enjoyed my time here. Will definitely be back. Gabby was very friendly and resourceful. Worth the money.
Stayed 1 night in Oct 2023

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Both my friend and I had a wonderful stay at the hotel. The area around it was very nice, and the staff was super nice and was very patient with our limited spanish and was willing to speak in English when needed. The room was great, clean, and comfortable. Thank you!
Stayed 2 nights in Sep 2023