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Aparthotel

Boutique Urban Madrid Serrano

2.0 star property
Apartment with kitchenette, steps from Paseo de la Castellana

Photo gallery for Boutique Urban Madrid Serrano

Exterior
Superior Double Room
Superior Double Room
Reception
Desk, iron/ironing board, free WiFi, bed sheets
Close to Paseo de la Castellana, Boutique Urban Madrid Serrano provides amenities, such as dry cleaning/laundry services and conference space. Guests can connect to free in-room WiFi.

Reviews

6.8 out of 10

Apart-hotel

1 bathroomSleeps 226 sq m

Popular amenities

  • Kitchen
  • Laundry
  • Air conditioning
  • Free WiFi
  • Business services

Add dates for prices

About this property

Boutique Urban Madrid Serrano

Apartment with kitchenette, steps from Paseo de la Castellana
This smoke-free aparthotel features conference space, concierge services and dry cleaning. WiFi in public areas is free. Additionally, laundry facilities, tour/ticket assistance and a front desk safe are on-site. The apartment features free WiFi and a kitchenette with a fridge, a stovetop and a microwave.
This aparthotel offers 75 accommodations. This Madrid aparthotel provides complimentary wireless Internet access. Kitchenettes offer fridges, stovetops, microwaves and kitchenware and utensils.

Property amenities

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Family friendly

  • Children stay free (see details)

Kitchenette

  • Cookware, dishware, and utensils
  • Hob
  • Microwave
  • Refrigerator

Bedrooms

  • Bedsheets provided

Bathroom

  • 1 private bathroom
  • Towels provided

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • 861 square feet of conference space
  • Desk
  • Meeting room

Climate control

  • Air conditioning

Pets

  • No pets allowed

Suitability/Accessibility

  • Lift
  • Smoke-free property

Services and conveniences

  • Concierge services
  • Iron/ironing board on request
  • Limited-hour front desk
  • Luggage storage
  • Multilingual staff
  • Safe at front desk
  • Tour and ticket assistance

Location highlights

  • In a shopping district
  • In an entertainment district
  • Near a hospital
  • Near a metro station

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 1 building
  • 7 floors
  • 75 units

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Daily buffet breakfast (EUR 14.50 per person)

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The price is AU$232
includes taxes & fees
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Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 10:00 PM
Late check-in subject to availability
Late check-in fee: EUR 50 for check-in between 11:00 PM and 7:00 AM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

The front desk is open daily from 7:00 AM - 11:00 PM
Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 11:00 AM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Smoking

Smoking is not permitted

Payment types

Important information

Optional extras

  • Late check-in fee: EUR 50 for check-in between 11:00 PM and 7:00 AM

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
This property is professionally cleaned

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using the information in the booking confirmation

Property is also known as

Orion Apart
Bluesense Madrid Serrano Aparthotel
Orion Apart Hotel Madrid
Orion Apart Madrid
Bluesense Serrano Aparthotel
Bluesense Serrano
Bluesense Madrid Serrano
Urban Madrid Serrano Madrid
Boutique Urban Madrid Serrano Madrid
Boutique Urban Madrid Serrano Aparthotel
Boutique Urban Madrid Serrano Aparthotel Madrid

About the area

Located in Salamanca, a neighbourhood in Madrid, this aparthotel is in the entertainment district and near a metro station. Prado Museum and Museo Nacional Centro de Arte Reina Sofía are cultural highlights, and travellers looking to shop may want to visit Paseo de la Castellana and Gran Via. Looking to enjoy an event or a game? See what's going on at Bernabéu Stadium or Movistar Arena.
Visit our Madrid travel guideOpens in a new window
View more Aparthotels in MadridOpens in a new window
Map
Diego De Leon 10, Madrid, 28006

What's nearby

  • Paseo de la Castellana - 1 min walk - 0.0 km
  • Movistar Arena - 3 min drive - 2.2 km
  • Gran Via - 3 min drive - 2.5 km
  • Bernabéu Stadium - 4 min drive - 2.5 km
  • Puerta del Sol - 4 min drive - 3.2 km

Getting around

  • Nunez de Balboa Station - 5 min walk
  • Madrid Recoletos Station - 19 min walk
  • Madrid (MAD-Adolfo Suárez Madrid-Barajas) - 14 min drive

Restaurants

  • ‪Castizo - ‬2 min walk
  • ‪Makkila Serrano - ‬1 min walk
  • ‪Tambo Coffee - ‬3 min walk
  • ‪East Crema Coffee - ‬1 min walk
  • ‪Asador de Aranda - ‬1 min walk

Frequently asked questions

Is Boutique Urban Madrid Serrano pet-friendly?

No, pets are not allowed at this property.

How much is parking at Boutique Urban Madrid Serrano?

This property doesn't offer parking.

What time is check-in at Boutique Urban Madrid Serrano?

Check-in start time: 2:00 PM; check-in end time: 10:00 PM. Late check-in is available from 11:00 PM to 7:00 AM for a fee of EUR 50.

What time is check-out at Boutique Urban Madrid Serrano?

Checkout is at noon.

Where is Boutique Urban Madrid Serrano located?

Located in Salamanca, this aparthotel is within 1 mi (2 km) of Paseo de la Castellana and Puerta de Alcalá. Bernabéu Stadium and Gran Via are also within 2 miles (3 km). Nunez de Balboa Station is only a 5-minute walk and Ruben Dario Station is 9 minutes.

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Reviews

Boutique Urban Madrid Serrano Reviews

6.8

7.2

Cleanliness

8.2

Location

6.2

Staff & service

7.2

Eco-friendliness

6.2

Property conditions & facilities
Rating 10 - Excellent. 73 out of 297 reviews
Rating 8 - Good. 84 out of 297 reviews
Rating 6 - Okay. 62 out of 297 reviews
Rating 4 - Poor. 39 out of 297 reviews
Rating 2 - Terrible. 39 out of 297 reviews

Reviews

6/10 Okay

Vincent

Liked: Amenities, communication
Disliked: Cleanliness
+Wifi is free +a lot of supermarkets/bakerys/restaurants nearby +friendly staff +soap/shampoo given -Dirty towels -you can nearly hear everything through the walls -probably bed bugs
Stayed 5 nights in Jul 2025

10/10 Excellent

MARIA JOSE

Liked: Cleanliness, room comfort, communication
Todo excelente
Stayed 1 night in Feb 2025

4/10 Poor

Charlotte

Disliked: Cleanliness, amenities, property conditions & facilities
Excellent location, but the room had a cigarette smell. It wasn't very clean.
Stayed 2 nights in Apr 2025

10/10 Excellent

christel de ajuria

Liked: Cleanliness, amenities, property conditions & facilities, communication
The suites are amazona if you want to enjoy madrid is very close to restaurante and metro. Very clean in general was an amazing stay
Stayed 6 nights in Oct 2024

10/10 Excellent

Beatriz

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great location!
Stayed 4 nights in Jun 2023

8/10 Good

Maria

Liked: Property conditions & facilities, communication
Nice small hotel in Salamanca
Stayed 6 nights in Apr 2024

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort, communication
Good basic place. Good location
Stayed 2 nights in Jul 2024

8/10 Good

Felix

Liked: Cleanliness, communication
Hotel is located in a good zone, easy to find, easy to check in. But the hotel is very basic. Good for one night or two. Big rooms no luxury. Seem outdated
Stayed 1 night in Feb 2025

10/10 Excellent

Juan Carlo

Liked: Cleanliness, amenities, property conditions & facilities, communication
The location of the property makes it very convenient to go everywhere. It is safe , quiet and very confortable
Stayed 6 nights in Sep 2022

10/10 Excellent

Gerardo

Liked: Cleanliness, amenities, property conditions & facilities, communication
Love it
Stayed 10 nights in Sep 2024

6/10 Okay

Jessica

Liked: Cleanliness, amenities, communication
Disliked: Property conditions & facilities
The property was reasonably clean and the check-in was easy. The staff was very kind and helpful. One thing I have to say is that I got bit by bed bugs and I have never had this experience at a hotel or other stay.
Stayed 1 night in Sep 2024

10/10 Excellent

cesar

Liked: Cleanliness, amenities, property conditions & facilities, communication
Clean and comfortable room
Stayed 1 night in Nov 2022

10/10 Excellent

GABRIEL

Liked: Cleanliness, amenities, property conditions & facilities, communication
Best value in Madrid. Heart of Barrio de Salamanca. Highly recommend it to everyone.
Stayed 10 nights in Jul 2022

4/10 Poor

Jose Angel

Liked: Cleanliness, communication
Disliked: Amenities
Very basic room no TV, AC not working properly. Good area with nice restaurant around
Stayed 2 nights in Apr 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, room comfort, communication
Great room overall, just some mildew smell after a few days from the pipes. Beds could be softer.
Stayed 4 nights in Sep 2024

6/10 Okay

Marjorie

Liked: Property conditions & facilities
I stayed in a recently renewed flat. The area is beautiful and has many dining options. However, the flat was on the first floo and we had the a restaurant jurst below us, and Spaniards party until 4 a.m. every day, so we did not sleep. No soap or rags to do Dishes and basically nonsoace to eat. More than a flat this is a hotel room.
Stayed 3 nights in Oct 2024

6/10 Okay

Tung

Liked: Cleanliness
Meets basic needs for short stay during which you spend most of the day outside. The room has comfortable and clean bed. Clean shower. No breakfast is available. Can go the bar downstairs that opens at 0800. Can be loud late at night because of the bar.
Stayed 3 nights in Mar 2024

10/10 Excellent

Ariel

Liked: Cleanliness, amenities, property conditions & facilities, communication
Stayed 1 night in Sep 2022

2/10 Terrible

GUSTAVO

Disliked: Cleanliness, amenities, property conditions & facilities, communication
Until now it was the wroser experience in my Life. The attented On the phone was rude, unrespectable, without empathy, 51 years travelling and never I was so mistreated.
Stayed 1 night in Oct 2024

2/10 Terrible

Sarah

Disliked: Cleanliness, amenities, property conditions & facilities, communication
NO AIR CONDITION AND THE BATHROOM THEY HAVE TO REFURNISHED IT
Stayed 2 nights in Jul 2023

6/10 Okay

Ana Belen

Liked: Cleanliness, amenities, communication
Air conditioning it’s not working good
Stayed 5 nights in Oct 2024

2/10 Terrible

MARIA

Disliked: Property conditions & facilities, communication
abusive enployees. They charge me an extra rate without my permitió. , they lock everyday the room The floor broken. They made me angry everyday. I want my money back
Stayed 1 night in Sep 2023

6/10 Okay

Kate

Liked: Cleanliness, room comfort, communication

Good location in a better part of town.,

The room was spacious. Light fitting falling off the wall. Location good - not far from metro stations. Staff nice. Some confusion over breakfast- I had booked a room for 2, but when I went to get the ticket it was only for 1. My niece who is 17 counted as a child (!) But they amended the ticket. Also breakfast felt a little stingy - coffee and a pastry or cola cao (not thick chocolate) with tiny churros. Walls very thin - you can here all movement- take ear plugs! But for the location and comfy bed in a budget hotel it was good value.
Stayed 1 night in Oct 2023

2/10 Terrible

Joelito

Disliked: Cleanliness, amenities, property conditions & facilities, communication
The hotel don’t have a sign to identify the place. They never answer the phone. We where around 45 minutes looking for the location. When finally found it, the person in front desk was super rough and when the phone was ringing and he never answer it. He was looking at a game in the TV. The room smell ugly, a couple of things was broken. The floor was dirty. Is the worst experience that I have in all my travels
Stayed 1 night in Mar 2023

8/10 Good

Alvaro

Liked: Cleanliness, amenities
Disliked: Property conditions & facilities, communication
No está mal, bien ubicada, el bar de abajo no deja dormir
Stayed 4 nights in Oct 2025